Suite 301, The Fleming Building, 1005 Elgin Street West, Cobourg, ON K9A 5J4
Phone: 905-373-4464 or 1-800-850-7882

Other Areas of Law

Where to go for Help in Northumberland

(Click on the link to go to that section)

Aboriginal Law
Access to Information – Privacy (Federal)
Access to Information – Privacy (Provincial)
Affidavits/Statutory Declarations
Bankruptcy – see Debt Problems
Birth Certificates (Ontario)
Canada Pension Plan
Children’s issues
Collection Agencies – See Debt Problems
Commercial Tenancies
Complaints – Audiologists and Speech Language Pathologists
Complaints – Canada Post
Complaints – Children’s Aid Society
Complaints – Chiropodists
Complaints – Chiropractors
Complaints – Colleges
Complaints – Correctional Facilities
Complaints – Dental Hygienists
Complaints – Dental Technologists (RDT)
Complaints – Dentists
Complaints – Denturists
Complaints – Dieticians
Complaints – Doctors
Complaints – Funeral Directors
Complaints – Health Professionals Appeal and Review Board
Complaints – Hospitals
Complaints – Judges
Complaints – Lawyers
Complaints – Legal Aid Office
Complaints – Massage Therapists
Complaints – Medical Laboratory Technologists
Complaints – Medical Radiation Technologists
Complaints – Midwives
Complaints – Nurses
Complaints – Occupational Therapists
Complaints – Opticians
Complaints – Optometrists
Complaints – Paralegals

Complaints – Pharmacists
Complaints – Physiotherapists
Complaints – Police (Municipal, Regional & Provincial)
Complaints – Police - RCMP
Complaints – Psychologists
Complaints – Real Estate Brokers, Salespersons
Complaints – Respiratory Therapists
Complaints – Social Workers and Social Service Workers
Consumer Complaints – Banks & Investment Firms
Consumer Complaints – Businesses
Consumer Complaints – Cable/Satellite Services
Consumer Complaints – Car Liens
Consumer Complaints – Collection Agencies
Consumer Complaints – Financial Services (Credit Unions, Pensions, Co-ops, Insurance, Mortgage Brokers)
Consumer Complaints – Home Inspectors
Consumer Complaints - Financial Services
Consumer Complaints – Hydro or Gas bills
Consumer Complaints – Motor Vehicle Dealerships
Consumer Complaints – Telephone Services (Includes Wireless phones and Internet Access Services)
Consumer Complaints – Travel Agents
Consumer Identity Theft
Contract Law – Small Claims Court Actions
Criminal Code – Pardons
Criminal Code – Prison Advocacy
Criminal Injuries Compensation
Criminal – Young Offenders Act
Debt Problems, including Collections, Bankruptcy
Disability Related Issues
Drug Benefits
Education Law
Employment Insurance
Employment Standards
Elder Abuse
Environmental Law
Epilepsy Services
Estates – Administration
Family Law – Grandparents raising grandchildren
Family Law – Separation, Divorce
Family Responsibility Office (FRO)
Federal Services, Laws, Programs and Agencies
Foreclosure (homeowners)

Aboriginal Law

Type of ProblemType of HelpResource & Contact info
Aboriginals – Estate AdministrationProvides assistance in the administration of the estates of deceased Registered Indians who died and ordinarily lived on a reserveIndian and Northern Affairs Canada – Estates Program
1-800-567-9604
http://www.aadnc-aandc.gc.ca/eng/1100100032519

Alderville First Nation Administrative Office
(905) 352-2011
http://www.aldervillefirstnation.ca/
Aboriginals – Indian Residential Schools claimsassists with out-of-court settlement of compensation claims made by former students of Indian residential schools (after Aug 20) Indian Residential Schools Resolution Canada
1-800-816-7293
http://www.residentialschoolsettlement.ca/english_index.html
Claim forms are available on this site after August 20, 2007

Access to Information - Privacy

Type of ProblemType of HelpResource & Contact Info
Access to Information – Privacy (Federal)Access to government documents and files.
Complaints regarding inappropriate disclosure of information
Office of the Privacy Commission of Canada
1-800-282-1376
http://www.privcom.gc.ca

If an organization refuses to give you a product or service unless you give your SIN #, complain to the Privacy Commissioner.

(See their SIN Fact Sheet: http://www.priv.gc.ca/fs-fi/02_05_d_02_e.cfm )
Access to Information – Privacy (Provincial) Access to government documents and files.

Complaints regarding inappropriate disclosure of information or being unable to get access to your personal health information.
Office of the Information and Privacy Commissioner of Ontario
1-800-387-0073
http://www.ipc.on.ca/

Read the Psychiatric Patient Advocate's Office Infoguide, "Access to Your Personal Health Information" available online at http://www.ppao.gov.on.ca/inf-acc.html

Affidavits/Statutory Declarations

Type of ProblemType of HelpResource & Contact Info
Affidavits/Statutory Declarations Free swearing of affidavits and declarations

These locations offer free swearing of affidavits in limited circumstances. Please call first and tell them what kinds of documents you have to ask if they will swear them for you. If it is not an area they will assist with, you will need to go to a private bar lawyer
Northumberland Community Legal Centre
301-1005 Elgin Street West, Cobourg K9A 5J4
(905)373-4464
http://www.thehelpcentre.ca

Lawyer Referral Service
1-800-268-8326
https://www.lsuc.on.ca/lsrs/

Northumberland Court House
860 William Street, Cobourg
(905) 372-3751
http://www.attorneygeneral.jus.gov.on.ca/

MPP, Northumberland - Quinte West
(905)372-4000
http://www.lourinaldi.onmpp.ca/

Commissioner of Oaths Services – Cobourg
(905) 372-4301
http://www.cobourg.ca/commissioner-of-oaths.html

Commissioner of Oaths Services – Port Hope
(905) 885-4544
http://www.porthope.ca/commissioner-of-oaths

Birth Certificates (Ontario)

Type of ProblemType of HelpResource & Contact Info
Birth Certificates (Ontario) Contact Registrar General for applications & information

Apply online at ServiceOntario Website
Registrar General
1-800-461-2156
http://www.ontario.ca/en/services_for_residents/index.htm

Ministry of Government Services
1005 Elgin Street West, Cobourg
(905) 372-3813
http://www.mgs.gov.on.ca/

ServiceOntario – Online Birth Certificate application
https://www.ontario.ca/government/get-or-replace-ontario-birth-certificate
Contact MPP for assistance if you are having problems getting a birth certificate or need help with application formsMPP, Northumberland-Quinte West
(905)372-4000
http://www.lourinaldi.onmpp.ca/

Lawyer Referral Service
1-855-947-5255
1-800-268-8326 (Crisis line/non-Bell phones or cellphones)
https://www.lsuc.on.ca/lsrs/

Children's Issues

Type of ProblemType of HelpResource & Contact Info
Children's IssuesLawyers represent children in various areas of law including child custody and access disputes, child protection proceedings and civil litigationOffice of the Children's Lawyer
(416) 314-8000
http://www.attorneygeneral.jus.gov.on.ca/english/family/ocl/
Information, referrals and legal assistance (in select cases)Justice for Children and Youth (JFCY)
(416) 920-1633 or 1-866-999-5329
http://www.jfcy.org/

Providing advice in the following areas: Child welfare; Consent to Treatment; Corrections Law; Custody & Access (youth seeking access to siblings); Education Law; Immigration Law; Leaving Home; Mental Health Law; Social Assistance; Support (youth seeking financial support from parents); Victims of Crime; Young Offenders

Family Law Information Centre
Courthouse, 860 William Street, Cobourg
(905) 372-3751 ext.128
http://www.familycourtmediation.com/

Providing advice in the following areas: Child Welfare; Child Protection Services
Ontario's child advocate represents children and youth who are seeking or receiving services under the Child and Family Services Act, in:

• the youth justice system,
• the children's mental health system,
• the child welfare system (children's aid societies),
• provincial and demonstration schools for the deaf and blind
Office of the Provincial Advocate for Children and Youth
1-800-263-2841
http://provincialadvocate.on.ca/

They mediate complaints, negotiate with service providers or government officials.

Children who live outside of their family’s care, who feel that they are being abused or treated harshly and their rights violated, may call on the Provincial Advocate to intervene on their behalf.

Commercial Tenancies

Type of ProblemType of HelpResource & Contact Info
Commercial TenanciesInformation for renters of commercial space Commercial Tenancy Information Line (Ministry of Municipal Affairs and Housing)
1-800-729-4871 (automated information line)
http://www.mah.gov.on.ca/Page2085.aspx

Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Complaints - Audiologists and Speech Language Pathologists

Type of ProblemType of HelpResource & Contact Info
Complaints - Audiologists and Speech Language PathologistsInformation/Intake for complaint investigationCollege of Audiologists and Speech Language Pathologists of Ontario
1-800-993-9459
http://www.caslpo.com

Complaints - Canada Post

Type of ProblemType of HelpResource & Contact Info
Complaints - Canada PostContact your Canada Post local office first, then customer service

If not resolved by customer service, contact the Ombudsman
Canada Post Customer Service
1-800-267-1177
http://www.canadapost.ca/tools/pg/manual/PGcustserv-e.asp

Office of the Ombudsman at Canada Post
1-800-204-4198
http://www.ombudsman.postescanadapost.ca/

Complaints - Children's Aid Society

Type of ProblemType of HelpResource & Contact Info
Complaints - Children's Aid SocietyEach agency is required by law to have a complaints procedure. You can either ask your worker for a copy or call the agency and ask to have a copy mailed to youChildren’s Aid Society of Northumberland
(905) 372-1821
http://www.northumberlandcas.org/
You can make a complaint to the Review Board if the local CAS refuses to hear your complaint or respond to it or give you reasons for their decisionChild and Family Services Review Board
1-888-728-8823
http://www.cfsrb.ca/

A complaint can only be made to the Review Board after it has been reviewed through the CAS’s internal complaint review procedure.

http://www.cfsrb.ca/media/pdf/applications/request_review_section68_en.pdf -> Link to a complaint form for complaints about CAS.
The Ministry’s regional offices monitor CAS’s in their region

The advocates receive and respond to concerns from children, youth and families who are seeking or receiving services under the Child and Family Services Act
Ministry of Children and Youth Services, Central East Regional Office
1-800-646-3209
http://www.children.gov.on.ca/

Office of the Provincial Advocate for Children and Youth
1-800-263-2841
http://provincialadvocate.on.ca/

Complaints - Chiropodists

Type of ProblemType of HelpResource & Contact Info
Complaints - ChiropodistsInformation/Intake for complaint investigationCollege of Chiropodists of Ontario
1-877-232-7653
http://www.cocoo.on.ca

Complaints - Chiropractors

Type of ProblemType of HelpResource & Contact Info
Complaints – ChiropractorsInformation/Intake for complaint investigationCollege of Chiropractors of Ontario
1-877-577-4772
http://www.cco.on.ca/

Complaints - Colleges

Type of ProblemType of HelpResource & Contact Info
Complaints - CollegesInvestigation of complaints about Ontario Colleges (incl. Loyalist) Ontario Ombudsman
1-800-263-1830
http://www.ombudsman.on.ca

Complaints - Dental Hygienists

Type of ProblemType of HelpResource & Contact Info
Complaints - Dental HygienistsInformation/Intake for complaint investigationCollege of Dental Hygienists of Ontario
1-800-268-2346
http://www.cdho.org

Complaints – Dental Technologists (RDT)

Type of ProblemType of HelpResource & Contact Info
Complaints – Dental Technologists (RDT)Information/Intake for complaint investigationCollege of Dental Technologists
1-877-391-2386
http://www.cdto.ca or email: info@cdto.ca

Complaints - Dentists

Type of ProblemType of HelpResource & Contact Info
Complaints - DentistsInformation/Intake for complaint investigationRoyal College of Dental Surgeons of Ontario (RCDSO)
(416) 961-6555 or 1-800-565-4591
http://www.rcdso.org

Complaints - Denturists

Type of ProblemType of HelpResource & Contact Info
Complaints - DenturistsInformation/Intake for complaint investigationCollege of Denturists
1-888-236-4326
http://www.denturists-cdo.com

Complaints - Dieticians

Type of ProblemType of HelpResource & Contact Info
Complaints - DieticiansInformation/Intake for complaint investigationCollege of Dietitians of Ontario
1-800-668-4990
http://www.cdo.on.ca

Complaints - Doctors

Type of ProblemType of HelpResource & Contact Info
Complaints - DoctorsInformation/Intake for complaint investigationCollege of Physicians & Surgeons of Ontario (CPSO)
(416) 967-2615 or 1-800-268-7096
http://www.cpso.on.ca/policies/complaints/default.aspx?id=1772

Complaints - Funeral Directors

Type of ProblemType of HelpResource & Contact Info
Complaints – Funeral DirectorsThe Board regulates the practices of funeral directors & investigates complaints regarding the conduct or actions of any licenseeBoard of Funeral Services
1-800-387-4458 • Email: info@funeralboard.com
http://www.funeralboard.com/public/

(They also have brochures on arranging or pre-arranging a funeral and a funeral planning guide.)

Complaints - Health Professionals Appeal and Review Board

Type of ProblemType of HelpResource & Contact Info
Complaints – Health Professionals Appeal and Review BoardThe Board monitors the activities of the Colleges’ Complaints Committees and Registration or Accreditation Committees, in order to ensure they fulfill their duties in the public interest and as mandated by legislation

Most of the Board’s work consists of reviewing decisions of the colleges’ complaints committees. The Board’s review is the final legislated venue for the review of such complaint matters
Health Professionals Appeal and Review Board
1-866-282-2179
http://www.hparb.on.ca/

Complaints must be made to individual professional colleges governing health professionals before they will be heard by the Appeal and Review Board. Appeal to the Board if you do not agree with a college’s decision or if they have not made a decision within 120 days of receiving your complaint.

Read the Psychiatric Patient Advocate Office’s guide, “Complaints about Health Professionals” for a listing of who to call regarding complaints against a variety of health professionals. This guide is available online at their site: http://www.ppao.gov.on.ca/inf-cmp.html.

Federation of Health Regulatory Colleges of Ontario
416-493-4076
http://www.regulatedhealthprofessions.on.ca/

You can all the Federation and they will tell you if a health care professional is registered with a college.

Complaints - Hospitals

Type of ProblemType of HelpResource & Contact Info
Complaints - HospitalsInformation/Intake for complaint investigationOntario Ministry of Health and Long-Term Care
http://www.health.gov.on.ca/en/

Contact the hospital directly and ask for the Patient Advocate. If there is none, ask for the President or Chief Executive of the hospital.

Northumberland Hills Hospital
1 De Palma Drive, Cobourg
Contact Patient Services
(905) 377-7756
http://www.nhh.ca/

Campbellford Memorial Hospital
(705) 653-1140, ext. 0 – Ask for Supervisor
http://www.cmh.ca/

Complaints - Judges

Type of ProblemType of HelpResource & Contact Info
Complaints - JudgesInformation/Intake for complaint investigationOntario Judicial Council (Provincial court judges)
(416) 327-5672 or 1-800-806-5186
http://www.ontariocourts.on.ca/ojc/en/

Canadian Judicial Council (Federal court judges)
(613) 288-1566
http://www.cjc-ccm.gc.ca/

Complaints - Lawyers

Type of ProblemType of HelpResource & Contact Info
Complaints - LawyersInformation/Intake for complaint investigationLaw Society of Upper Canada (LSUC)
(416) 947-3310 or 1-800-268-7568
http://www.lsuc.on.ca/with.aspx?id=644

Lawyer Referral Service
1-800-268-8326

Type of ProblemType of HelpResource & Contact Info
Complaints – Legal Aid OfficeFor complaints about serviceLegal Aid Ontario Complaints Department
1-866-874-9786
http://www.legalaid.on.ca/en/getting/complaints.asp
Appeal a legal aid decisionLegal Aid Ontario
1-877-573-8033
http://www.legalaid.on.ca/en/getting/appeal.asp

If you disagree with a decision Legal Aid has made, submit an appeal form to district area committee. Your decision letter should tell you where to send your appeal. If you are unsure, you can call Legal Aid Ontario

Complaints - Massage Therapists

Type of ProblemType of HelpResource & Contact Info
Complaints – Massage TherapistsInformation/Intake for complaint investigationCollege of Massage Therapists of Ontario
1-800-465-1933
http://www.cmto.com

Complaints - Medical Laboratory Technologists

Type of ProblemType of HelpResource & Contact Info
Complaints – Medical Laboratory TechnologistsInformation/Intake for complaint investigation

Online complaint form
College of Medical Laboratory Technologists of Ontario
1-800-323-9672
http://www.cmlto.com

Complaints - Medical Radiation Technologists

Type of ProblemType of HelpResource & Contact Info
Complaints – Medical Radiation TechnologistsInformation/Intake for complaint investigationCollege of Medical Radiation Technologists of Ontario
1-800-563-5847
http://www.cmrto.org or email: tlanglois@cmrto.org

Complaints - Midwives

Type of ProblemType of HelpResource & Contact Info
Complaints - MidwivesInformation/Intake for complaint investigationCollege of Midwives of Ontario
1-416-640-2252
http://www.cmo.on.ca

Complaints - Nurses

Type of ProblemType of HelpResource & Contact Info
Complaints – NursesInformation/Intake for complaint investigationCollege of Nurses of Ontario (CNO)
1-800-387-5526
http://www.cno.org/

Complaints - Occupational Therapists

Type of ProblemType of HelpResource & Contact Info
Complaints – Occupational TherapistsInformation/Intake for complaint investigationCollege of Occupational Therapists of Ontario
1-800-890-6570
http://www.coto.org email: investigations@coto.org

Complaints - Opticians

Type of ProblemType of HelpResource & Contact Info
Complaints - OpticiansInformation/Intake for complaint investigationCollege of Opticians of Ontario
1-800-990-9698
http://www.coptont.org

Website has online complaint form. Complaints must be in writing or on audio or video tape.

Complaints - Optometrists

Type of ProblemType of HelpResource & Contact Info
Complaints – OptometristsInformation/Intake for complaint investigationCollege of Optometrists of Ontario
(416) 962-4071 or 1-888-825-2554
http://www.collegeoptom.on.ca/

Complaints - Paralegals

Type of ProblemType of HelpResource & Contact Info
Complaints - ParalegalsInformation/Intake for complaint investigationLaw Society of Upper Canada (LSUC)
(416) 947-3310 or 1-800-268-7568
http://www.lsuc.on.ca/with.aspx?id=644

Lawyer Referral Service
1-800-268-8326
https://www.lsuc.on.ca/lsrs/

Complaints - Pharmacists

Type of ProblemType of HelpResource & Contact Info
Complaints – PharmacistsInformation/Intake for complaint investigationOntario College of Pharmacists
1-800-220-1921
http://www.ocpinfo.com

Formal complaints must be in writing.

Complaints - Physiotherapists

Type of ProblemType of HelpResource & Contact Info
Complaints – PhysiotherapistsInformation/Intake for complaint investigationCollege of Physiotherapists of Ontario
1-800-583-5885
http://www.collegept.org

Their website also lists names of suspended members. Complaints must be in writing, by mail, email or their online form, or on audio or videotape.

Complaints - Police

Type of ProblemType of HelpResource & Contact Info
Complaints - PoliceComplaint investigation about services provided by a police service or conduct of an officer (after Oct 19/09)

OIPRD complaint forms are available on their website, at all municipal, regional and provincial police services, and at all ServiceOntario locations. You can call OIPRD for help filling out the form.
Office of the Independent Police Review Director (OIPRD)
1-877-411-4773 (TTY: 1-877-414-4773) Fax: 1-877-415-4773
https://www.oiprd.on.ca/CMS/Complaints.aspx

The OIPRD is an arms-length agency of the Ontario Ministry of the Attorney General, staffed entirely by civilians. Complaints can be done online, by mail, fax, or in person. Police stations must accept complaints at the time they are submitted. Complaints handed into police stations will be forwarded to OIPRD within 3 days.

Complaints must be made within 6 months of the incident.

The OIPRD will only accept complaints for incidents that occurred after Oct 19/09. For incidents prior to this date you can still file with the Ontario Civilian Police Commission (see below).

Cobourg Police Services – Complaints
http://www.cobourgpolice.com/contact-us-c1.php

A complaint must be mailed, faxed or delivered to any municipal police station or detachment, officer of the police service named in the complaint, or to the Commission office.

Ontario Provincial Police – Complaints
http://www.opp.ca/ecms/index.php?id=530

Port Hope Police – Complaints
http://www.phps.on.ca/en/porthopepoliceservice/Contact-Us.asp
Police complaints for incidents prior to Oct 19/09

Hears appeals from the public or police officers from decisions made at police disciplinary hearings.
Ontario Civilian Police Commission (OCPC)
(416) 326-1189 or 1-888-515-5005 (Complaints line)
http://www.ocpc.ca/
http://www.ocpc.ca/english/Process/PublicComplaints/PublicComplaints.html
(Link to info on OCPC complaints process and complaint form.)

The OCPC continues to hear appeals from decisions made at police disciplinary hearings. View their brochure on appeals at:
http://www.ocpc.ca/english/Process/DisciplinaryAppeals/DisciplinaryAppeals.html

Complaints - Police - RCMP

Type of ProblemType of HelpResource & Contact Info
Complaints – Police - RCMPAnyone, including a non-citizen, who has a concern about the conduct of an RCMP member can make a complaint.Commission for Public Complaints Against the RCMP (CPC)
1-800-665-6878
http://www.cpc-cpp.gc.ca/

You can also make a complaint on behalf of someone else, or as a witness to an incident. There is an online complaint form or you can print off and mail in a form.

Complaints - Psychologists

Type of ProblemType of HelpResource & Contact Info
Complaints – PsychologistsInvestigates and addresses complaints against its members - online complaint form.College of Psychologists of Ontario
1-800-489-8388
http://www.cpo.on.ca/

Complaints - Real Estate Brokers, Salespeople

Type of ProblemType of HelpResource & Contact Info
Complaints – Real Estate Brokers, SalespeopleEnquiries or concerns related to real estate brokerages, brokers and salespersonsReal Estate Council of Ontario (RECO)
1-800-245-6910
http://www.reco.on.ca

Complaints - Respiratory Therapists

Type of ProblemType of HelpResource & Contact Info
Complaints – Respiratory TherapistsInformation/Intake for complaint investigationCollege of Respiratory Therapists of Ontario
1-800-261-0528, ext. 24
http://www.crto.on.ca or email bayliss@crto.on.ca

Complaints - Social Works and Social Service Workers

Type of ProblemType of HelpResource & Contact Info
Complaints – Social Workers and Social Service WorkersInvestigates written complaints against members – Complaints process brochure onlineOntario College of Social Workers and Social Service Workers
1-877-828-9380
http://www.ocswssw.org

Consumer Complaints - Banks & Investment Firms

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints – Banks & Investment FirmsEach bank has its own ombudsman. You must try to resolve your issue at your local bank first before contacting OBSI.

Bank Ombudsmen:

TD:
http://www.td.com/ombudsman.jsp

CIBC:
http://www.cibc.com/ca/cibc-and-you/to-our-customers/service-commitment/resolving-complaints/ombudsman.html

BMO:
http://www.bmo.com/home/popups/global/resolving-a-complaint

Royal Bank:
www.rbc.com/ombudsman
Ombudsman for Banking Services and Investments (OBSI)
1-888-451-4519
http://www.obsi.ca

They have an online complaint form.

Financial Consumer Agency of Canada (FCAC)
1-866-461-3222
http://www.fcac-acfc.gc.ca/

If you don’t know the complaint process at your bank, you can call the Financial Consumer Agency of Canada for help. All banks must by law have a complaint handling process. See the FCAC complaint-handling process search tool (you type in the name of your institution):
http://www.fcac-acfc.gc.ca/eng/resources/lodgeComplaint/FIComplaint/index-eng.asp

NOTE: FCAC does not provide redress or compensation and cannot get involved in individual disputes. Federally regulated financial institutions have certain legal obligations to consumers, ranging from account-opening requirements to information they must provide you. The FCAC investigates complaints that relate to a possible violation of these legal obligations.

Consumer Complaints - Businesses

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints - businesses

(against businesses other than utility companies like Cable, Phone, Hydro, or Gas)
Information/advice for complaint investigation and mediation with businesses or collection agencies (MGCS)Ministry of Government and Consumer Services (MGCS)
Consumer Protection Branch: 1-800-889-9768
http://www.ontario.ca/consumerprotection
Advice for small claims court actionsLawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Consumer Complaints - Cable/Satellite Broadcasting Services

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints – Cable/Satellite Broadcasting ServicesComplaints about what you see or hear on TV or radioCanadian Broadcast Standards Council
1-866-696-4718
http://www.cbsc.ca/english/complaint/index.php
Complaint about your Cable/Satellite services (contact your local service provider first)Canadian Radio-Television and Telecommunications Commission
1-877-249-2782
http://www.crtc.gc.ca/

How to File a Broadcasting Complaint
http://www.crtc.gc.ca/eng/INFO_SHT/G8.HTM

Consumer Complaints - Car Liens

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints – Car LiensFinding out if car has a lien prior to purchasingServiceOntario
1005 Elgin Street West, Cobourg
1-800-387-3445
http://www.ontario.ca/en/services_for_residents/index.htm

Attend a Service Ontario site or visit their website to order a “Used Vehicle Information Package (UVIP).” This package ($20) will give you the car’s history and any liens on record. The private seller of a used motor vehicle is required to purchase a UVIP and provide it to the buyer, for most types of sales. Visit ServiceOntario’s FAQ page for more details on the package at:
http://www.ontario.ca/en/services_for_residents/053408
What to do if you’ve purchased a car and found a lienPersonal Property Security Registration, Ministry of Government Services
1-800-267-8847

Call the Ministry for questions about lien registration issues.

For legal advice call: Lawyer Referral Service
1-855-947-5255 or 1-800-268-8326 (Crisis line/cellphone calls)
https://www.lsuc.on.ca/lsrs/

Consumer Complaints - Home Inspectors

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints – Home InspectorsInvestigates complaints regarding inspectors’ conduct and service

They can only investigate members of OAHI – You can search online for registered members.
Ontario Association of Home Inspectors (OAHI)
1-888-744-6244
http://www.oahi.com/

The Committee does not mediate disputes, impose settlements, nor provide an opinion on the alleged negligence of a member suitable for other proceedings.

Consumer Complaints - Financial Services

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints – Financial Services

(Insurance (including Auto Insurance), Credit Unions, Pensions, Collection Agencies, etc.)
The FSCO regulates Credit Unions, Co-ops, Insurance Companies, Loan and Trust Companies, Mortgage Brokers, Pensions

Call them to find out how to make a complaint

Ministry of Consumer Services will provide information and procedures for making complaints against financial services, including Collection Agencies
Financial Services Commission of Ontario (FSCO)
1-800-668-0128; TTY: 1-800-387-0584
http://www.fsco.gov.on.ca/

(See our Insurance Law section for more details for complaints regarding Insurance companies.)

Ministry of Consumer Services – How to file a complaint
1-800-889-9768
http://www.sse.gov.on.ca/mcs/en/pages/default.aspx/

Ministry of Consumer Services – Complaint form
https://www.consumerbeware.mgs.gov.on.ca/compform/english/complaint.asp

Consumer Complaints - Hydro or Gas Bills

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints – Hydro or Gas billsInformation/Intake for complaint investigation (OEB)Ontario Energy Board (OEB)
(416) 314-2455 or 1-877-632-2727
http://www.ontarioenergyboard.ca/OEB/Consumers/Contact+Consumer+Relations

Consumer Complaints - Motor Vehicle Dealerships

Type of ProblemType of HelpResource & Contact Info
Complaints – Motor Vehicle Dealerships (new and used)Questions about new or used car dealerships, Motor Vehicle Dealers Compensation Fund or to report a curbsider (illegal car sales)Ontario Motor Vehicle Industry Council (OMVIC)
1-800-943-6002
http://www.omvic.on.ca
Mediates complaints between consumers and vehicle manufacturersCanadian Motor Vehicle Arbitration Plan
1-800-207-0685
http://www.camvap.ca/

This is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution.

Consumer Complaints - Telephone, wireless phones, internet access services

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints – Telephone, wireless phones, internet access servicesComplain to your local telephone / wireless / internet company first. If you are not satisfied with the response of your service provider, you can contact the CCTS.Commissioner for Complaints for Telecommunication Services (CCTS)
1-888-221-1687; TTY: 1-877-782-2384
http://www.ccts-cprst.ca/ Email: info@ccts-cprst.ca

Complaints must be in writing (mail, fax or online form). Check their website first to see if your provider is a member.
(Members include: Bell Canada, Cogeco Cable, Rogers Communications, Telus)
If your service provider is not a member of CCTS, then it is still regulated by the CRTCCanadian Radio-Television and Telecommunications Commission (CRTC)
1-877-249-2782
http://www.crtc.gc.ca/

How to file a Complaint About Your Telephone Service
http://www.crtc.gc.ca/eng/INFO_SHT/T12.htm

Consumer Complaints - Travel Agents

Type of ProblemType of HelpResource & Contact Info
Consumer Complaints – Travel AgentsCall TICO for complaints against travel retailers (agents) or wholesalersTravel Industry Council of Ontario (TICO)
1-888-451-8426
http://www.tico.on.ca

Consumer Identity Theft

Type of ProblemType of HelpResource & Contact Info
Consumer Identity TheftChecklists and fact sheets on what to do if you’ve been a victim of identity theft

PhoneBusters is the central agency in Canada that collects information on telemarketing, advanced fee fraud letters (Nigerian letters) and identity theft complaints. The information is disseminated to the appropriate law enforcement agencies.
First, file a report with your local police. Then report it to:
Phonebusters (Canadian Anti-Fraud Call Centre)
1-888-495-8501 (Email: info@phonebusters.com)

Use their "Identity Theft Statement" to notify financial institutions, credit card companies, etc.:
http://www.phonebusters.com/english/recognizeit_identitythe.html

Q&A’s on Identity Theft and what to do can be found here:

Consumer Measure Committee (Consumer Identity Theft Kit)
http://cmcweb.ca/eic/site/cmc-cmc.nsf/eng/fe00084.html

Consumer Information Gateway (List of resources)
http://consumerinformation.ca/app/oca/ccig/html.do?page=focuson2&language=eng

Consumer Protection Branch (What if I am a victim?)
http://www.sse.gov.on.ca/mcs/en/Pages/Consumer_Protection_Branch.aspx

Office of the Privacy Commissioner (Fact Sheet)
http://www.privcom.gc.ca/fs-fi/02_05_d_10_e.asp

Contract Law - Small Claims Court Actions

type of ProblemType of HelpResource & Contact Info
Contract Law - Small Claims Court ActionsLegal advice for small claims court actions (LRS)Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/
Advice on forms/procedure (MAG, SCC)Small Claims Court, Ministry of the Attorney General (SCC)
Cobourg / Port Hope (905) 372-3751
860 William Street / 56 Queen Street
http://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/default.asp

Ministry of the Attorney General (MAG)
(416) 326-2220 or 1-800-518-7901
http://www.attorneygeneral.jus.gov.on.ca/english/about/pubs/

Criminal Code - Pardons

Type of ProblemType of HelpResource & Contact Info
Criminal Code – PardonsWhere to get pardon applications and free help completing the application

Ontario Works (OW) will cover the costs of the pardon application for those on OW. Ask your worker about "Discretionary Benefits."

John Howard Society of Peterborough will provide information and assist residents of Peterborough and Northumberland County
National Parole Board - National Office (NPB)
(613) 954-7474 or 1-800-874-2652
http://www.npb-cnlc.gc.ca/pardons/servic_e.htm

The Pardon Application is also available at most MP or MPP offices or download one online at:
http://www.npb-cnlc.gc.ca/prdons/pardon-eng.shtml

Ontario Works – Northumberland County
555 Courthouse Road, Cobourg
(905) 372-6846

Ontario Works – Alderville First Nation
(905) 352-2112

John Howard Society of Peterborough and District (JHS)
Contact Anne Kneller for more information on how to obtain a Pardon at 705-743-8331.

Criminal Code - Prison advocacy

Type of ProblemType of HelpResource & Contact Info
Criminal Code – Prison advocacyPrison advocacy for those currently in a facilityLawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Correctional Law Project – Queen’s Legal Aid
(613) 546-1171 (advice for federal offenders)
http://law.queensu.ca/students/correctional.html
Advocacy for youth in jail at youth centres or in detentionJustice for Children and Youth (JFCY)
(416) 920-1633 or 1-866-999-5329
http://www.jfcy.org/
Complaints about federal correctional facilitiesOffice of the Correctional Investigator (OCI)
(an Ombudsman for federal offenders)
1-877-885-8848
http://www.oci-bec.gc.ca
Complaints about provincial correctional facilities and community correctional servicesOntario Ombudsman (complaints about provincial institutions)
1-800-263-1830
http://www.ombudsman.on.ca/

Criminal Injuries Compensation

Type of ProblemType of HelpResource & Contact Info
Criminal Injuries CompensationNorthumberland Community Legal Centre
301-1005 Elgin Street West, Cobourg K9A 5J4
(905) 373-4464 or 1-800-850-7882
http://www.thehelpcentre.ca

Criminal Injuries Compensation Board
Toll-Free: 1-800-372-7463
http://www.cicb.gov.on.ca/en/

Criminal - Young Offenders Act

Type of ProblemType of HelpResource & Contact Info
Criminal – Young Offenders ActLegal advice for youthJustice for Children and Youth (JFCY)
(416) 920-1633 or 1-866-999-5329
http://www.jfcy.org/

Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Youth Justice Committees of Ontario
http://www.yjcontario.ca/
The Youth Justice Committee is an alternative to formal court proceedings.

The committee, young person, supporters, and person harmed work out appropriate ways for the young person to be accountable
Rebound Child and Youth Services Northumberland
(905) 372-0007
http://www.rcys.ca

Youth Justice Diversion Program; Extrajudicial Measures; Youth Justice Committee;
(905) 372-0007
http://www.rcys.ca

By participating, youth does not go through formal Youth Court System.
Y.O.U.R.S. – Youth Outreach Under 18 Response Services

Provides a short-term Youth Support Worker who will assist with intervention for youth 12-17. The agency provides intake, assessment, referrals, counselling, and advocacy.
Rebound Child and Youth Services Northumberland
Y.O.U.R.S.
(905) 372-0007 ext. 226

Referrals for this program can be made by the Youth Justice System, family members or the young person themselves by phone

Debt Problems, including Collections, Bankruptcy

Type of ProblemType of HelpResource & Contact Info
Debt Problems, including Collections, BankruptcyWhat do to about bills and debtThe Help Centre
Income Security Program
905-372-2646 or 1-888-698-3382
http://www.thehelpcentre.ca/

Community Counselling & Resource Centre Peterborough
Credit Counselling Services
(705) 743-2272 or 1-800-274-1611
http://www.ccrc-ptbo.com/
Dealing with Collection Agencies, collection rules and making a complaintMinistry of Consumer Services
1-800-889-9768
http://www.sse.gov.on.ca/mcs/en/Pages/Personal_Finance_Collection_Agencies.aspx or http://www.ontario.ca/consumerprotection
Advice on how to check your credit rating and fix problems foundFinancial Consumer Agency of Canada - Publication: Understanding your Credit Report and Credit Score
http://www.fcac-acfc.gc.ca/eng/resources/publications/budgetmoneymgmt/creditreportscore/creditreportscoretoc-eng.asp
Credit bureaus – they will provide a copy of your credit report by mail, free of charge. (Or view it online for a fee.)Equifax Canada: 1-800-465-7166
http://www.equifax.ca

TransUnion Canada: 1-866-525-0262
http://www.tuc.ca
Bankruptcy information – they will give you list of trustees participating in Bankruptcy Assistance ProgramIndustry Canada, Office of the Superintendent of Bankruptcy
(613) 995-2994 (Ottawa office) or (416) 973-6486 (Toronto)
http://strategis.ic.gc.ca/epic/internet/inbsf-osb.nsf/en/home

Provides information and Investigates complaints with respect to the insolvency process.

Disability related

Type of ProblemType of HelpResource & Contact Info
Disability related IssuesNorthumberland Community Legal Centre will provide advice and representation on Ontario Disability Support Program and Canadian Pension Plan and Workplace Safety Insurance Board matters

ARCH provides free, confidential, basic legal information as it relates to disability including:
o discrimination
o human rights
o mental capacity
o education, employment
o estate planning
o immigration
o mental health
o disability supports
o abuse, home care
o transportation
o disability-specific funding
Northumberland Community Legal Centre
301-1005 Elgin Street West, Cobourg K9A 5J4
(905) 373-4464 or 1-800-850-7882
http://www.thehelpcentre.ca

ARCH Disability Law Centre
Toll-free 1-866-482-2724 - TTY: Toll-free 1-866-482-2728
http://www.archdisabilitylaw.ca
Please call your local community legal clinic for assistance with ODSP or CPP disability, landlord/tenant disputes, or Workers Compensation claims.

ARCH can refer you to lawyers in private practices, where possible, for assistance with: personal injuries, family law, medical malpractice, criminal law, powers of attorney, wills

Drug Benefits

Type of ProblemType of HelpResource & Contact Info
Drug BenefitsInformation on receiving assistance and cost of medications and assistive devices program

NCLC provides information on Trillium Drug Program and Assistive Devices Program
Trillium Drug Plan
1-800-575-5386
http://www.health.gov.on.ca/en/public/programs/drugs/programs/odb/opdp_trillium.aspx
Application kits available at your local pharmacy or call the Ministry of Health & Long Term Care INFOline: 1-800-268-1154 (TTY 1-800-387-5559)

Northumberland Community Legal Centre
(905) 373-4464 or 1-800-850-7882
http://www.thehelpcentre.ca
For problems with Trillium, contact your MPPMPP, Northumberland-Quinte West
(905) 372-4000
http://www.robmilliganmpp.com/about-rob-milligan/6-welcome-to-my-new-website

Education Law

Type of ProblemType of HelpResource & Contact Info
Education LawAdvice on:
o Suspensions
o Expulsions
Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Justice for Children and Youth (JFCY)
(416) 920-1633 or 1-866-999-5329
http://www.jfcy.org/

Child Advocacy Project
(volunteer lawyers from Pro Bono Law Ontario)
1-866-466-PBLO
http://www.childadvocacy.ca/

Elder Abuse

Type of ProblemType of HelpResource & Contact Info
Elder AbuseHotline to assist abused and at-risk seniors – provides information, referrals and support 24/7Ontario Network for the Prevention of Elder Abuse
1-877-435-7661 – Senior’s Safety Line
http://www.onpea.org/
Victim Support Line for victims of crimeOffice for Victims of Crime – Victim Support Line
1-888-579-2888
http://www.ovc.gov.on.ca/english/FAQ/faq.html

Call for referrals to community agencies, information on the criminal justice system and information to registered clients about the status and scheduled release date of provincially incarcerated offenders.
Information & referrals on seniors’ law issues incl. nursing homes, health care, elder abuse, etc.Advocacy Centre for the Elderly (ACE)
(416) 598-2656
http://www.acelaw.ca

Employment Insurance

Type of ProblemType of HelpResource & Contact Info
Employment InsuranceAssistance with Appeals of EI decisions.

Information and application forms
Northumberland Community Legal Centre
301-1005 Elgin Street West, Cobourg K9A 5J4
(905) 373-4464 or 1-800-850-7882
http://www.thehelpcentre.ca

Employment Insurance-Service Canada
http://www.servicecanada.gc.ca/eng/sc/ei/index.shtml

Employment Standards

Type of ProblemType of HelpResource & Contact Info
Employment StandardsAssistance with ESA Claims and Appeals

Information and claim forms
Northumberland Community Legal Centre
301-1005 Elgin Street West, Cobourg K9A 5J4
(905) 373-4464 or 1-800-850-7882
http://www.thehelpcentre.ca

Ontario Ministry of Labour
http://www.labour.gov.on.ca/english/es/

Environmental Law

Type of ProblemType of helpResource & Contact Info
Environmental LawInformation, referrals and legal assistance in select casesCanadian Environmental Law Association (CELA)
(416) 960-2284
http://www.cela.ca/

Epilepsy Services

Type of ProblemType of HelpResource & Contact Info
Epilepsy ServicesProviding educational and support services about epilepsy and seizures.

Services offered to Northumberland County
Epilepsy Peterborough and Area
(705) 876-0311 or 1-800-463-1119
http://www.epilepsyontario.org

Estates - Administration

Type of ProblemType of HelpResource & Contact Info
Estates – administration

Also see Wills for making or contesting a will

Also see “Wills” for making or contesting a will
Administering an estate after someone dies if they have a will

What to do if the deceased did not have a will
Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Ministry of the Attorney General
(FAQ on their website about estates)
http://www.attorneygeneral.jus.gov.on.ca/english/estates/estates-FAQ.asp

Office of the Public Guardian and Trustee (for persons without a will or heirs are minors)
1-800-366-0335
http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/estateadmin.asp

Justice Ontario (Ministry of the Attorney General)
1-866-252-0104
www.ontario.ca/justiceontario (see Wills and Estates section)

Family Law - Grandparents raising grandchildren

Type of ProblemType of HelpResource & Contact Info
Family Law – Grandparents raising grandchildrenLegal FAQ’s page and other resources

Information and Referral Co-ordinator (IRC) is available most days to provide information on matters of Family Law
Cangrands National Kinship Support
613-474-0035
http://www.cangrands.com/

Family Law Information Centre (FLIC), Cobourg
Courthouse, 860 William Street, Cobourg
(905) 372-3751 Ext. 128
http://www.familycourtmediation.com/

Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Family Law - Separation, Divorce

Type of ProblemType of HelpResource & Contact info
Family Law - Separation, DivorceInformation and referrals

Mediation
Family Law Information Centre (FLIC), Cobourg
(Courthouse, 860 William Street, Cobourg
905) 372-3751 Ext. 128
http://www.familycourtmediation.com/

Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/
Pamphlets and other printed information on:

o Child support
o Custody & access
o Family law resources in Ontario
o Getting divorced
o Common-law relationships
CLEO Pamphlets (available online)
http://www.cleo.on.ca/english/pub/onpub/subject/family.htm

Ministry of Attorney General
Family Justice Matters page on their website provides information (online publications) and links to court rules, procedures, forms, etc.
http://www.attorneygeneral.jus.gov.on.ca/english/family/

Justice Ontario (Ministry of the Attorney General)
1-866-252-0104
http://www.ontario.ca/justiceontario

CLEONet Website – Family Law Page
http://www.cleonet.ca/topics/13

Family Law Education for Women (FLEW)
Online legal information in 11 languages.
http://onefamilylaw.ca/

Family Responsibility Office (FRO)

Type of ProblemType of HelpResource & Contact Info
Family Responsibility Office (FRO)Information about the programFamily Responsibility Office
24 hour automated information line: 1-800-267-7263
Customer Service Unit: 1-888-815-2757
Enforcement Call Centre: 1-800-267-4330
TTY:1-866-545-0083
http://www.mcss.gov.on.ca/en/mcss/programs/familyResponsibility/
Problems with or complaints about the FRO programMPP, Northumberland-Quinte West
(905) 372-4000; 613-392-3038
http://www.lourinaldi.onmpp.ca/

Ontario Ombudsman
1-800-263-1830
http://www.ombudsman.on.ca/

Federal Services, Laws, Programs and agencies

Type of ProblemType of HelpResource & Contact Info
Federal Services, Laws, Programs and agenciesInformation and referrals

Non-legal assistance with the following:

o Canada Pension Plan (CPP)
o Employment Insurance (EI)
o Old Age Security (OAS)
o Guaranteed Income Supplement (GIS)
o National Child Benefit
o Passport applications
MP, Northumberland/Quinte West
(905) 372-8757; 613-392-3382
http://www.ricknorlock.ca/

Canada Benefits
http://www.canadabenefits.gc.ca - Click “Benefits Finder” to see what government benefits you may be eligible for

View the Legislation online at:
Federal Laws website (statutes and regulations)
http://www.laws-lois.justice.gc.ca/

Foreclosure

Type of ProblemType of HelpResource & Contact Info
ForeclosureWhen a mortgagee defaults on their mortgage and home is taken over by the lenderLawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Power of Sale Tip Sheet (created by Community Legal Clinic – Simcoe, Haliburton, Kawartha Lakes)
http://www.communitylegalclinic.ca/content.aspx?pID=298

Mortgages Act
http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90m40_e.htm

Government Services (provincial)

Type of ProblemType of HelpResource & Contact Info
Government Services
(provincial)
Answers questions about government services, access to online services

File landlord and tenant applications

Free government publications, such as power of attorney kits, application forms, etc.
ServiceOntario Centre (Northumberland)
Unit 105, 1005 Elgin Street West. Cobourg
1-800-267-8097, TTY: 1-800-268-7095
https://www.services.gov.on.ca/services/allLocations.do?action=details&id=12101

Click this link to find location in your area:
https://www.services.gov.on.ca/services/start.do?action=locations&locale=EN

Health Cards (OHIP)

Type of ProblemType of HelpResource & Contact Info
Health Cards (OHIP)General questions

To apply
Ontario Health Insurance Plan – Ministry of Health
1-888-376-5197 (local number)
Ministry INFOLine 1-800-664-8988, TTY 1-800-387-5559
http://www.health.gov.on.ca/en/public/programs/ohip

ServiceOntario Centre (Northumberland)
Unit 105, 1005 Elgin Street West. Cobourg
1-800-267-8097, TTY: 1-800-268-7095
https://www.services.gov.on.ca/services/allLocations.do?action=details&id=12101
To appeal a decision by OHIPOHIP Eligibility Review Committee
Ministry of Health and Long-Term Care
2nd Floor, 49 Place d’Armes, Kingston, ON K7L 5J3
Fax: (613) 548-6557
http://www.health.gov.on.ca/en/public/publications/ohip/review.aspx

Write a letter (within 15 days of receiving OHIP’s decision) to the OHIP Eligibility Review Committee. Include a copy of the decision and why you believe it was wrong.

Health Services Appeal and Review Board
151 Bloor Street West, 9th Floor, Toronto, ON M5S 2T5
1-866-282-2179; TTY: 1-877-301-0889
http://www.hsarb.on.ca/ (Email: hsarb@ontario.ca)

If not satisfied with their decision, write the Health Services Appeal & Review Board.

Health Care - Finding Low Cost Dental Care

Type of ProblemType of HelpResource & Contact Info
Health Care – Finding Low Cost Dental CarePHCHC has a dental suite for low-income residents

low cost dental services provided to anyone, regardless of where you live (i.e. you don’t have to be a Kingston resident to get service)

Because this is a supervised student learning clinic, the average appointment time is 4 hours.

ODSP & OW may pay transportation costs
Port Hope Community Health Centre
99 Toronto Road, Port Hope, ON L1A 3S4 (905) 885-2626 ‎
http://porthopechc.ca

Trillium College Dental Hygiene Clinic
613-531-5138 (talk to Kelly)
or email Paola at mendezpao@hotmail.com

They are in Frontenac Mall, 1300 Bath Road, Kingston
(directly across from Chit Chat Café in the mall)

Kelly will take your telephone number and have a student call back with an appointment time.

Prices: Adults $25; Seniors (65+) and Youth (14-17) $10
Children (5-13) are free (no children under 5)

Prices are for cleaning/scaling/polishing/x-rays/pit and fissure sealant. Bleaching is $75. Clinic is supervised by qualified RDH’s and DDS.

Health Care - Finding a Family Doctor

Type of ProblemType of HelpResource & Contact Info
Health Care – Finding a Family DoctorWhere to go if you don’t have a family doctor

Health Care Connect refers people without a regular family health care provider to physicians and nurse practitioners who are accepting new patients in their community.
Health Care Connect
1-800-445-1822
http://www.ontario.ca/healthcareconnect

Port Hope Community Health Centre
905-885-2626
99 Toronto Road
Port Hope L1A 2S4

Health Care - Finding Transportation to medical appointments

Type of ProblemType of HelpResource & Contact Info
Health Care – Finding Transportation to medical appointmentsTransportation for elderly and disabled patients to doctor appointmentsSee the Seniors Issues section (for transportation available for both the elderly or those who are disabled).

Northumberland Transportation Initiative
http://www.commcare.ca/node/9

Health Care - Long term Care Homes

Type of ProblemType of HelpResource & Contact Info
Health Care – Long Term Care HomesComplaints about Long Term Care Homes (Nursing Homes)

The Long Term Care Action Line can also be used for complaints about Community Care Access Centres

The HSARB deals with decisions of agencies under the Long Term Care Act respecting eligibility for service; decisions of the Director with respect to licensing under the Nursing Homes Act, and decisions of the Ontario Health Insurance Plan (OHIP) respecting eligibility and payment
Ministry of Health and Long Term Care
1-866-876-7658 (Long Term Care Action Line–Access Centres)
1-866-434-0144 (Action Line – for Long Term Care Homes)
TTY: 1-800-387-5559
http://www.health.gov.on.ca/en/public/contact/ccac/ltc_actionline.aspx

Advocacy Centre for the Elderly (ACE)
(416) 598-2656
http://www.acelaw.ca

ARCH Disability Law Centre
1-866-482-2724 or TTY: 1-866-482-2728
http://www.archdisabilitylaw.ca/

MPP, Northumberland-Quinte West
(905) 372-4000+1 800-263-3980
http://www.lourinaldi.onmpp.ca/Home

Health Services Appeal and Review Board (HSARB)
1-866-282-2179, TTY: 1-877-301-0889
http://www.hsarb.on.ca
Pamphlets on rights regarding home care received through a Community Care Access CentreCLEO (Community Legal Education Ontario)
Health and Disability page of their website has pamphlets on:
Home Care Bill of Rights
Home Care Complaints and Appeals
http://www.cleo.on.ca/english/pub/onpub/subject/health.htm

Health Care - Retirement Homes

Type of ProblemType of HelpResource & Contact Info
Health Care – Retirement HomesComplaints about Retirement HomesOntario Retirement Communities Association
1-888-263-5556 (complaint response and information service)
http://www.orcaretirement.com/

Hepatitis C Claims

Type of ProblemType of HelpResource & Contact info
Hepatitis C ClaimsHep C info, assistance with financial compensation claims and class action settlementOntario Hepatitis C Assistance Plan (Ministry of Health)
1-877-222-4977 (TTY: 1-800-387-5559) (Application forms)
http://www.health.gov.on.ca/en/public/programs/hepatitis/ohcap_faq.aspx

Each person infected with hepatitis C through the blood system can now expect assistance of $25,000. This is based on Ontario's estimated share for the 1986-1990 Settlement Agreement.

Hepatitis C Jan 1/86 – Jul 1/90 Class Actions Settlement
1-877-434-0944 (Info on class action settlement)
http://www.hepc8690.com

Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Home Repair - Financial Assistance to Home Owners and Landlords

Type of ProblemType of HelpResource & Contact Info
Home Repair – Financial Assistance for Home Owners and LandlordsPrograms for financial assistance from the Canada Mortgage and Housing Corporation to homeowners who are low income, seniors or those who have a disability, as well as multi-unit properties

CMHC also offers several programs to address housing needs in First Nations communities
Habitat for Humanity, Brush with Kindness
45 Ewart St., Cobourg
P.O. Box # 222, Cobourg K9A 4K5
(905) 373-4663; fax (905) 373-1459
info@habitatnorthumberland.ca

Ontario Disability Support Program (ODSP) Home Repairs
360 George St. North, 2nd Floor Peterborough K97 7E7
(705) 742-9292; 1-800-663-8560 toll free; 1-705-742-8048 (fax)

Canada Mortgage and Housing Corporation (CMHC)
1-800-668-2642
http://www.cmhc-schl.gc.ca/en/co/prfinas/
(Page listing all programs available through CMHC)

Incorporation - businesses

Type of ProblemType of HelpResource & Contact Info
Incorporation (businesses)General Information for businesses on incorporation, Director’s liability, etc.Ministry of Government Services (MGS)
1-800-268-1142
http://www.mgs.gov.on.ca/en/Home/index.htm

Lawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Incorporation - for Non-Profits

Type of ProblemType of HelpResource & Contact Info
Incorporation (for Non-Profits)The Volunteer Lawyers Service (VLS) offers free legal support to eligible charitable and non-profit organizations in Ontario.

VLS can help with incorporation, charitable registration, board governance, contracts & trademark registrations.
Volunteer Lawyer Service, Law Society of Upper Canada
1-855-255-7256
http://www.volunteerlawyers.org/

Ministry of Government Services (MGS)
1-800-268-1142
http://www.mgs.gov.on.ca/en/Home/index.htm

Not-For-Profit Incorporator’s Handbook
(from the Ministry of the Attorney General website)
http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/nfpinc/

Income Tax

Type of ProblemType of HelpResource & Contact Info
Income Tax

(see below for more help, including free software programs and legal advice)
Free help for disabled or low income persons to prepare their income tax forms (during tax season)The Help Centre
301-1005 Elgin St. West
Cobourg K9A 5J4
(905) 372-2646; 1-888-698-3382 toll free

Community Volunteer Income Tax Program
(Sponsored by Canada Revenue Agency Feb-Apr)
1-800-959-8281
http://www.cra-arc.gc.ca/tx/ndvdls/vlntr/nd-eng.html

Income Tax - Software

Type of ProblemType of HelpResource & Contact Info
Income Tax

(Software)
Free software to prepare income tax formsFree Online Tax Preparation:
StudioTax.ca – free downloadable software for personal income tax preparation, regardless of income
http://www.studiotax.ca/

UFile.ca - total family income must be $25,000 or less
http://www.ufile.ca/WhyUFile/SaveYourMoney.asp#2

webtax4u.ca - total family income $25,000 or less
www.webtax4u.ca/

Inuit (Quick Tax Web) – total family income $20,000 or less
http://quicktaxweb.intuit.ca/content/etc/freedom.php?b=intuit
If you disagree with your assessmentRevenue Canada
1-800-959-8281
http://www.cra-arc.gc.ca/gncy/cmplntsdspts/menu-eng.html
General Income Tax InformationRevenue Canada
1-800-924-0622
http://www.cra-arc.gc.ca/menu-e.html
Help dealing with Revenue CanadaMP, Northumberland/Quinte West
(613) 392-3382; (905) 372-8757; 1-800-461-6741
http://www.ricknorlock.ca/
Legal adviceLawyer Referral Service
1-855-947-5255
https://www.lsuc.on.ca/lsrs/

Insurance Law

Type of ProblemType of HelpResource & Contact Info
Insurance LawInformation

Complaint investigation

You must first complain to your insurance company (contact the company’s Consumer Complaint Officer – if you don’t have the number call the FSCO)

If you cannot resolve the complaint with the company, write to the appropriate Ombuds Service (both have online complaint forms)
Financial Services Commission of Ontario (FSCO)
(416) 250-7250 or 1-800-668-0128
http://www.fsco.gov.on.ca/

How to resolve an insurance complaint
http://www.fsco.gov.on.ca/english/insurance/resolvecomplaint-insurance.asp

They will explain how to make a complaint.

They may not inquire into a complaint that has not been submitted to the insurance company and has not gone through the insurer’s complaint process; or is being or has been dealt with by a court or an alternative dispute resolution process.

OmbudService for Life and Health Insurance
(for life, disability, employee health & travel insurance & insurance investment products such as annuities & segregated funds)
1-888-295-8112
http://www.olhi.ca/


General Insurance OmbudService (GIO)
(for car, home & business insurance complaints again GIO member insurance companies – their site lists members)
1-877-225-0446
http://www.giocanada.org/
Legal adviceLawyer Referral Service
1-855-947-5255
http://www.lsuc.on.ca/lsrs/

Junk Mail

Type of ProblemType of HelpResource & Contact Info
Junk MailHow to stop receiving junk mailRed Dot Campaign
http://www.reddotcampaign.ca/ email: info@reddotcampaign.ca

Canada Post
1-866-607-6301
http://www.canadapost.ca/cpo/mc/personal/support/helpcentre/receiving/ choice_opt_in.jsf

The Red Dot website has instructions on posting a No Junk Mail sign and a draft letter to give to your carrier. If this still doesn’t work, contact your local Canada Post office or call the toll free line above.

Note that if you advise Canada Post that you do not want to get unaddressed admail, you will not receive municipal service notices either (changes in garbage pick up, town hall meetings, etc.)

Landlords - problems with tenants

Type of ProblemType of HelpResource & Contact Info
Landlords – problems with tenantsInformation and referralsCommunity Legal Education Ontario (CLEO)
(online pamphlets) (416) 408-4420
http://www.cleo.on.ca/english/pub/onpub/subject/landlord.htm

Landlord and Tenant Board (LTB)
1-888-332-3234 (facts sheets available online)
http://www.ltb.gov.on.ca

View Residential Tenancies Act (RTA) online at:
http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_06r17_e.htm

Government Book Store (Publications Ontario)
1-800-668-9938 (TTY: 1-800-268-7095) (Order copy of RTA)
http://www.e-laws.gov.on.ca/index.html (Click on “Order”) OR
http://www.publications.serviceontario.ca/ecom/ (Order online)
Legal advice (LSHC, LRS)Landlord Self Help Centre (LSHC)
(416) 504-5190 or 1-800-730-3218
http://www.landlordselfhelp.com

Lawyer Referral Service
1-855-947-5255
http://www.lsuc.on.ca/lsrs/

Lawsuits

Type of ProblemType of HelpResource & Contact Info
LawsuitsLegal informationJustice Ontario (Ministry of the Attorney General)
1-866-252-0104
http://www.ontario.ca/justiceontario (see Lawsuits & disputes section)

Law Help Ontario
No phone calls - Walk in Clinics Only (in Toronto):
393 University Avenue, Ground Flr (Superior Court matters)
47 Sheppard Avenue East (Small Claims matters, Tues/Thur)
http://www.lawhelpontario.org/civil/
Legal adviceLawyer Referral Service
1-855-947-5255
http://www.lsuc.on.ca/lsrs/

Mental Health - Contesting a Capacity Assessment

Type of ProblemType of HelpResource & Contact Info
Mental Health – Contesting a Capacity AssessmentFighting an assessment of incapacity

The Consent and Capacity Board has a number of information sheets online

Legal Aid Ontario has a duty to arrange legal representation for persons alleged to be incapable in proceedings under the Health Care Consent Act, 1996 before the Consent and Capacity Board where so ordered by the Board. See Mental Health – Psychiatric Patients in Hospitals if you are a hospital patient and need a patient advocate.
Ministry of Health Info-Line
1-800-461-2036

Consent and Capacity Board
1-866-777-7391 or TTY: 1-877-301-0889
http://www.ccboard.on.ca
http://www.ccboard.on.ca/scripts/english/publications/infosheets.asp

A person who has been assessed as incapable has the right to have the assessment independently reviewed by the Consent and Capacity Board, a tribunal operated by the Ministry of Health.

For more information about contesting an assessment visit the Ministry of the Attorney General’s website at:
http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/incapacity/capacity_assessment.asp#contesting

Advocacy Centre for the Elderly (ACE)
(416) 598-2656
http://www.acelaw.ca

Legal Aid Ontario
1-800-668-8258
http://www.legalaid.on.ca

Mental Health - Declaring Someone Incapable

Type of ProblemType of HelpResource & Contact Info
Mental Health – Declaring Someone IncapableIf you know of an adult who appears to be mentally incapable and at serious risk, contact the Office of the Public Guardian and Trustee (OPGT).Office of the Public Guardian and Trustee (OPGT)
1-800-366-0335
http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/contact.asp

If it appears that a person is mentally incapable and at serious risk of harm, the OPGT will conduct an investigation if no alternative solution can be found.

It is important to note that this is not an immediate, emergency crisis response service. If you are in a crisis or can't wait for an appointment, go to the emergency department of a nearby hospital. The OPGT has no authority to make decisions for the person during an investigation or while the matter is before the courts.

Mental Health - psychiatric patients in hospitals

Type of ProblemType of HelpResource & Contact Info
Mental Health – psychiatric patients in hospitalsPsychiatric Patient Advocate Office (PPAO) protects the civil and legal rights of inpatients in the Ontario provincial psychiatric hospitals.

(Their website provides a series of “infoguides” on a variety of topics, including accessing clinical records, Ontario review board appeals, involuntary patients, restraints, self-advocacy and more)
Psychiatric Patient Advocate Office (PPAO) - Field Office
(613) 548-5575 (Kingston)
http://www.ppao.gov.on.ca/

Psychiatric Patient Advocate Office (PPAO) - Head Office
1-800-578-2343 (Toronto)
http://www.ppao.gov.on.ca/

http://www.ppao.gov.on.ca/inf-ove.html - Info Guides

If patient wants a review hearing, the advocate will complete and fax an application form to Legal Aid. Legal Aid (Belleville) will issue a certificate and call a local lawyer to see the client and attend at a review hearing.

Legal Aid Ontario
1-800-668-8258
http://www.legalaid.on.ca
Pamphlets on Patients’ RightsCLEO (Community Legal Education Ontario)
http://www.cleo.on.ca/english/pub/onpub/subject/health.htm

The Health and Disability page of their website has pamphlet on:
Patient Rights: Form 1 - Are you in hospital for a psychiatric assessment?

Ontario Human Rights Code

Type of ProblemType of HelpResource & Contact Info
Ontario Human Rights CodeAdvice and assistanceNorthumberland Community Legal Centre
301-1005 Elgin Street West, Cobourg K9A 5J4
(905) 373-4464 or 1-800-850-7882
http://www.thehelpcentre.ca

Human Rights Legal Support Centre
180 Dundas Street West, 8th Floor, Toronto, M7A 0A1
Toll Free: 1-866-625-5179 TTY Toll Free: 1-866 612-8627
1-866-625-5180

Ontario Works

Type of ProblemType of HelpResource & Contact Info
Ontario WorksAdvice and assistance

Information and applications
Northumberland Community Legal Centre
301-1005 Elgin Street West, Cobourg K9A 5J4
(905) 373-4464 or 1-800-850-7882
http://www.thehelpcentre.ca

Northumberland County Community & Social Services
555 Courthouse Road, Cobourg, ON K9A 5J6
Tel: 905-372-3329
Toll Free: 1-800-354-7050
Fax: 905-372-1746
http://www.northumberlandcounty.ca/en/departments_communitysocialservices/css_index.asp

Passports

Type of ProblemType of HelpResource & Contact Info
PassportsComplaints must first be directed to Passport Canada. If they cannot be solved, then the Ombudsman’s office hears the complaint and offers mediationPassport Canada
1-800-567-6868 or TTY: 1-800-255-7655
http://www.pptc.gc.ca/

Passport Canada Ombudsman
819-934-1971
http://www.pptc.gc.ca/service/contact/plainte-complaint.aspx?lang=eng

Power of Attorney

Type of ProblemType of HelpResource & Contact Info
Power of AttorneyWhere to obtain power of attorney kits, some general information

(see below for legal advice and pamphlets)
Public Guardian and Trustee, Ministry of the Attorney General (PGT)
1-800-366-0335
http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/poa.asp

Online forms/kits to download:
http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/poakit.asp

MPP, Northumberland-Quinte West
(613) 392-3038; (905) 372-4000+ 1-800-263-3980
http://www.lourinaldi.onmpp.ca/

Power of Attorney Kits also available at ServiceOntario:
Cobourg:
105-1005 Elgin St. West, Fleming Building
Cobourg, ON K9A 5J4
1-800-267-8097
Hours: Mon.-Fri. 8:30-5:00, closed on public holidays
Legal advice on giving someone power of attorneyLawyer Referral Service
1-855-947-5255
http://www.lsuc.on.ca/lsrs/
General Information on Power of AttorneyJustice Ontario (Ministry of the Attorney General)
1-866-252-0104
http://www.ontario.ca/justiceontario (see Wills and Estates section)

CLEO (Community Legal Education Ontario)
http://www.cleo.on.ca/english/pub/onpub/subject/health.htm

Health and Disability page of their website has pamphlets on:
Continuing Power of Attorney for Property
Power of Attorney for Personal Care

Privacy - complaints, access to files

Type of ProblemType of HelpResource & Contact Info
Privacy – complaints, access to filesSee “Access to Information

Provincial Services, Laws, Programs and agencies

Type of ProblemType of HelpResource & Contact Info
Provincial Services, Laws, Programs and agenciesInformation and referrals

Non-legal help with:

Ontario Works/Disability
Trillium Drug program
Health care cards
Family Responsibility Office
OSAP
Birth, death, marriage certificates
MPP, Northumberland-Quinte West
(905) 372-4000+ 1-800-263-3980
http://www.lourinaldi.onmpp.ca/
Complaints about provincial government services or orgsOmbudsman Ontario
1-800-263-1830
http://www.ombudsman.on.ca

Provincial Offences - (Highway Traffic Act, Traffic Offences, etc.)

Type of ProblemType of HelpResource & Contact Info
Provincial Offences – (Highway Traffic Act, Traffic Offences, etc.)Legal informationJustice Ontario (Ministry of the Attorney General)
1-866-252-0104
http://www.ontario.ca/justiceontario (see Tickets and Fines section)
Legal adviceLawyer Referral Service
1-855-947-5255
http://www.lsuc.on.ca/lsrs/

Seniors Issues

Type of ProblemType of HelpResource & Contact Info
Seniors IssuesInformation & referrals on seniors’ law issues incl. nursing homes, health care, elder abuse, etc.Advocacy Centre for the Elderly (ACE)
(416) 598-2656
http://www.acelaw.ca
Assistance, home care, etc. (Community Care offers transportation to appts. for a small fee – for both the elderly or those who are disabled)

For complaints regarding home care see Health Care – Long Term Care Homes
Community Care Northumberland
http://www.commcare.ca/
Cobourg: 203-1005 Elgin St. West, Fleming Building, K9A 5J4
(905) 372-7356; fax (905) 372-3898
Colborne: 11 King St. East K0K 1S0; mailing: P.O. Box 33
(905) 355-2989; fax (905) 355-1805
Hastings: Hastings Civic Centre, Albert and Bridge Sts. K0L 1Y0; mailing: P.O. Box # 549
(705) 696-3891; fax (705) 696-3891
Port Hope: 201-99 Toronto Road L1A 3S4
(905) 885-9860; fax (905) 885-1818
Trent Hills (Campbellford): 15-174 Oliver Road K0L 1L0
(705) 653-1411; fax (705) 653-1471
Transportation in Cramahe/Haldimand/CobourgNorthumberland Transportation Initiative
http://www.commcare.ca/node/9

Rural transportation service to/from Cramahe Township and Haldimand Ward to Cobourg and back. Pre-registration is required, can be used for appointments and recreational purposes as well as school and work. Required to pre-book at least 24 hours in advance.
Hours: Mon.-Thurs- morning, mid-day and late afternoon
Office; Mon-Fri. 8:30-4:00
Registration form (for pre-registering) available through Community Care offices as well as Early Years Centres, The Help Centre, HKPR District Health Unit, Township of Cramahe Municipal Office and Colborne Library, Northumberland Community and Social Services, Port Hope Community Health Centre, Grafton Town Hall, Grafton Post Office and Library
Wheelchair and scooter accessible.
Mailing address: c/o Community Care Northumberland
(905) 355-1444; 1-866-768-7778 toll free
Fax (905) 355-1989
PamphletsCLEO (Community Legal Education Ontario)
Pamphlets on Elder Abuse, Bill of Rights for Long Term Care
http://www.cleo.on.ca/english/pub/onpub/subject/seniors.htm

Social Insurance Number (SIN)

Type of ProblemType of HelpResource & Contact Info
Social Insurance Number (SIN)How to obtain a SIN or replacement SIN cardService Canada Centre
Cobourg : 103-1005 Elgin St. West K9A 5J4
OR
ESDC website
http://www.esdc.gc.ca/eng/home.shtml
For problems with your SIN card, see your MPMP, Northumberland/Quinte West
Cobourg: 2-277 Division St. K9A 3R2
(613) 992-8585; 1-800-461-6742
http://www.ricknorlockmp.com/contact/

Student Loans

Type of ProblemType of HelpResource & Contact Info
Student LoansInfo about maintaining or repaying a student loan or to apply for the Permanent Disability Benefit or Tax ReliefNational Student Loans Service Centre
1-888-815-4556
http://www.canlearn.ca/eng/index.shtml

(If you have a Canada Student Loan negotiated on or after August 1, 2000, an Ontario Student Loan negotiated on or after August 1, 2001 or a Canada-Ontario Integrated Student Loan negotiated after November 17, 2001)

For Canada Student Loan negotiated before August 1, 2000 or Ontario Student Loan negotiated before August 1, 2001 contact the lender holding your loan.
Other help with student loans

(You cannot avoid repaying your Canada Student Loan, Ontario Student Loan and/or Canada-Ontario Integrated Student Loan through bankruptcy for a period of 10 years following completion of your studies.)
MP, Northumberland/Quinte West
(613) 992-8585;1-800-461-6742
http://www.ricknorlockmp.com/contact/

Tenants - Issues with Landlord

Type of ProblemType of HelpResource & Contact Info
Tenants-Issues with LandlordFree legal advice, services and representation to people who have landlord/tenant issues.Northumberland Community Legal Centre
301-1005 Elgin Street West, Cobourg K9A 5J4
(905)373-4464
http://www.thehelpcentre.ca

Landlord Tenant Board
1-888-332-3234
http://www.ltb.gov.on.ca/en/index.html

Transportation

Type of ProblemType of HelpResource & Contact Info
TransportationLow cost travel within CountyNorthumberland Transportation Initiative
http://www.commcare.ca/node/9

Rural transportation service to/from Cramahe Township and Haldimand Ward to Cobourg and back. Pre-registration is required, can be used for appointments and recreational purposes as well as school and work. Required to pre-book at least 24 hours in advance.
Hours: Mon.-Thurs- morning, mid-day and late afternoon
Office; Mon-Fri. 8:30-4:00
Registration form (for pre-registering) available through Community Care offices as well as Early Years Centres, The Help Centre, HKPR District Health Unit, Township of Cramahe Municipal Office and Colborne Library, Northumberland Community and Social Services, Port Hope Community Health Centre, Grafton Town Hall, Grafton Post Office and Library
Wheelchair and scooter accessible.
Mailing address: c/o Community Care Northumberland
(905) 355-1444; 1-866-768-7778 toll free
Fax (905) 355-1989

Travel

Type of ProblemType of HelpResource & Contact Info
TravelChildren and Travel, especially where parents are separated and custody is at issue

Country Information

Travel reports and warnings
Government of Canada – sample consent letter for travel with children out of Canada can be found at:
http://www.voyage.gc.ca

Veteran's Affairs

Type of ProblemType of HelpResource & Contact Info
Veteran’s AffairsInfo on programs for veteransVeteran Affairs Canada - Veteran's Services
1-866-522-2122
http://www.vac-acc.gc.ca/clients/sub.cfm?source=services
Where to appeal decisions of the Minister of Veterans AffairsVeteran's Review and Appeal Board
1-800-450-8006 or Email: VRAB_TACRA@vac-acc.gc.ca
http://www.vrab-tacra.gc.ca/
Free legal advice, services and representation to people who want to appeal a decision or assessment that has been awardedBureau of the Pensions Advocates
1-877-228-2250
http://www.vac-acc.gc.ca/clients/sub.cfm?source=department/organization/bpa1
Upholds the Veterans Bill of Rights; receives and reviews complaints stemming from programs and services provided or administered by Veterans Affairs or pertaining to the Bill of Rights.Veteran’s Ombudsman
1-877-330-4343
http://www.ombudsman-veterans.gc.ca/

Independent officer who reports directly to the Minister of Veterans Affairs. Note: The ombudsman will not review decisions made by the Veterans Review and Appeal Board or decisions made by Veterans Affairs that can be appealed to the Board. The ombudsman will also not review court decisions and legal advice provided by the Bureau of Pension Advocates.

Wills and Estates

Type of ProblemType of HelpResource & Contact info
Wills and EstatesLegal informationJustice Ontario (Ministry of the Attorney General)
1-866-252-0104
http://www.ontario.ca/justiceontario (see Wills and Estates section)
Legal advice: pro bono service for low income residents of NorthumberlandNorthumberland Community Legal Centre:
301-1005 Elgin St. West, Cobourg K9A 5J4
(905) 373-4464; 1-800-850-7882; fax (905) 373-4467

Lawyer Referral Service
1-800-268-8326 (Free 30 minute consultation)
http://www.lsuc.on.ca/public/a/faqs---lawyer-referral-service/

Justice Net
1-866-919-3219
http://www.justicenet.ca


Justice Net is a not-for-profit service. Lawyers offer services at reduced fees for those who don’t qualify for Legal Aid. Net family income must be under $59,000.