Employment Opportunities

Gain valuable experience and develop new skills.

Current Employment Opportunities


Senior Service Helper-SSH

Anticipated Start Date: Immediately
Reporting to: Executive Director
Working Period: August 15th, 2020 - March 31st, 2021
Please send your resume and cover letter to                        patricia@thehelpcentre.ca

The Seniors Service Helper - SSH looks after the well-being of vulnerable seniors. The SSH helps people to live their lives as independently as possible and supports them in reaching their potential, through both practical and emotional support.

The type of support provided will be tailored to the needs of the individual. It is an incredibly varied and rewarding role in helping vulnerable seniors to improve their quality of life, stay connected, and to gain access to community services relating to health, wellness, and finances. Referrals to our programs and other government and community support make a very real and positive difference to their lives and allow them to remain self-sufficient, and safe in their own homes.

The applicant must demonstrate:
• A strong knowledge of services and resources in Northumberland County;
• A strong knowledge of government programs addressing the needs of seniors;
• A positive attitude toward low-income seniors with multiple needs;
• An ability to communicate with seniors in an empathetic manner with dignity and respect
• a commitment to social equity and justice;
• a commitment to clients’ services that are offered.

• Post-secondary education in social service, community service or related field or equivalent
• 2 years’ experience as a social service position or equivalent
• Experience working with vulnerable seniors
• Good interpersonal skills and demonstrated ability to communicate effectively with clients and co-workers
• Access to a reliable vehicle, a valid driver license, and a clean driver abstract
• Willing and able to use own vehicle to travel offsite and transport clients as necessary
• A satisfactory Criminal Reference Check including a Vulnerable Sector Search
• Ability to work flexible hours to meet client needs
• Experience dealing with confidential information
• Excellent computer skills (Word, Excel and Internet research)
• Data and record management skills
• Critical and out of the box thinking and problem-solving skills
• Ability to generate new solutions and develop creative improvements
• Ability to communicate openly and effectively
• Ability to function within an interdisciplinary team

• Receive referrals from other agencies and from The Help Centre’s program coordinators
• Interview and assess client eligibility/suitability for the program
• Assess and identify client needs and develop a plan to address them
• Refer clients internally to other programs of our agency
• Link Families/ Clients with appropriate community partners/ services
• Assist client in accessing community services, income and government supports
• General advocacy and assistance to complete forms
• Ensure client has access to food and food supports
• Review seniors’ monthly income and expenses and make recommendations to better manage their budget
• Attend medical appointments and meetings with the client as needed within Northumberland County
• Obtain consent from the client for sharing of confidential information to other agencies as needed
• Follow up with the client to ensure needs have been addressed appropriately
• Maintain client confidentiality
• Maintain and create new partnerships with other community agencies

• Maintain current and accurate program statistics
• Maintain daily and weekly records of clients
• Submit timely and accurate reports as required
• Gain in-depth knowledge of The Help Centre services and programs
• Perform other program-related duties as required
• Answering the phone and assist walk-in clients and complete client intakes when needed
• Report regularly to the Executive Director
• Complete all other tasks as assigned.