Other Areas of Law

Aboriginal Law

Type of Problem	Type of Help	Resource & Contact info
Aboriginals – Estate Administration	Provides assistance in the administration of the estates of deceased Registered Indians who died and ordinarily lived on a reserve	Indian and Northern Affairs Canada – Estates Program 1-800-567-9604 http://www.aadnc-aandc.gc.ca/eng/1100100032519 Alderville First Nation Administrative Office (905) 352-2011 http://www.aldervillefirstnation.ca/
Aboriginals – Indian Residential Schools claims	assists with out-of-court settlement of compensation claims made by former students of Indian residential schools (after Aug 20)	Indian Residential Schools Resolution Canada 1-800-816-7293 http://www.residentialschoolsettlement.ca/english_index.html Claim forms are available on this site after August 20, 2007

Access to Information - Privacy

Type of Problem	Type of Help	Resource & Contact Info
Access to Information – Privacy (Federal)	Access to government documents and files. Complaints regarding inappropriate disclosure of information	Office of the Privacy Commission of Canada 1-800-282-1376 http://www.privcom.gc.ca If an organization refuses to give you a product or service unless you give your SIN #, complain to the Privacy Commissioner. (See their SIN Fact Sheet: http://www.priv.gc.ca/fs-fi/02_05_d_02_e.cfm )
Access to Information – Privacy (Provincial)	Access to government documents and files. Complaints regarding inappropriate disclosure of information or being unable to get access to your personal health information.	Office of the Information and Privacy Commissioner of Ontario 1-800-387-0073 http://www.ipc.on.ca/ Read the Psychiatric Patient Advocate's Office Infoguide, "Access to Your Personal Health Information" available online at http://www.ppao.gov.on.ca/inf-acc.html

Affidavits/Statutory Declarations

Type of Problem	Type of Help	Resource & Contact Info
Affidavits/Statutory Declarations	Free swearing of affidavits and declarations These locations offer free swearing of affidavits in limited circumstances. Please call first and tell them what kinds of documents you have to ask if they will swear them for you. If it is not an area they will assist with, you will need to go to a private bar lawyer	Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905)373-4464 http://www.thehelpcentre.ca Lawyer Referral Service 1-800-268-8326 https://www.lsuc.on.ca/lsrs/ Northumberland Court House 860 William Street, Cobourg (905) 372-3751 http://www.attorneygeneral.jus.gov.on.ca/ MPP, Northumberland - Quinte West (905)372-4000 http://www.lourinaldi.onmpp.ca/ Commissioner of Oaths Services – Cobourg (905) 372-4301 http://www.cobourg.ca/commissioner-of-oaths.html Commissioner of Oaths Services – Port Hope (905) 885-4544 http://www.porthope.ca/commissioner-of-oaths

Birth Certificates (Ontario)

Type of Problem	Type of Help	Resource & Contact Info
Birth Certificates (Ontario)	Contact Registrar General for applications & information Apply online at ServiceOntario Website	Registrar General 1-800-461-2156 http://www.ontario.ca/en/services_for_residents/index.htm Ministry of Government Services 1005 Elgin Street West, Cobourg (905) 372-3813 http://www.mgs.gov.on.ca/ ServiceOntario – Online Birth Certificate application https://www.ontario.ca/government/get-or-replace-ontario-birth-certificate
	Contact MPP for assistance if you are having problems getting a birth certificate or need help with application forms	MPP, Northumberland-Quinte West (905)372-4000 http://www.lourinaldi.onmpp.ca/ Lawyer Referral Service 1-855-947-5255 1-800-268-8326 (Crisis line/non-Bell phones or cellphones) https://www.lsuc.on.ca/lsrs/

Children's Issues

Type of Problem	Type of Help	Resource & Contact Info
Children's Issues	Lawyers represent children in various areas of law including child custody and access disputes, child protection proceedings and civil litigation	Office of the Children's Lawyer (416) 314-8000 http://www.attorneygeneral.jus.gov.on.ca/english/family/ocl/
	Information, referrals and legal assistance (in select cases)	Justice for Children and Youth (JFCY) (416) 920-1633 or 1-866-999-5329 http://www.jfcy.org/ Providing advice in the following areas: Child welfare; Consent to Treatment; Corrections Law; Custody & Access (youth seeking access to siblings); Education Law; Immigration Law; Leaving Home; Mental Health Law; Social Assistance; Support (youth seeking financial support from parents); Victims of Crime; Young Offenders Family Law Information Centre Courthouse, 860 William Street, Cobourg (905) 372-3751 ext.128 http://www.familycourtmediation.com/ Providing advice in the following areas: Child Welfare; Child Protection Services
	Ontario's child advocate represents children and youth who are seeking or receiving services under the Child and Family Services Act, in: • the youth justice system, • the children's mental health system, • the child welfare system (children's aid societies), • provincial and demonstration schools for the deaf and blind	Office of the Provincial Advocate for Children and Youth 1-800-263-2841 http://provincialadvocate.on.ca/ They mediate complaints, negotiate with service providers or government officials. Children who live outside of their family’s care, who feel that they are being abused or treated harshly and their rights violated, may call on the Provincial Advocate to intervene on their behalf.

Commercial Tenancies

Type of Problem	Type of Help	Resource & Contact Info
Commercial Tenancies	Information for renters of commercial space	Commercial Tenancy Information Line (Ministry of Municipal Affairs and Housing) 1-800-729-4871 (automated information line) http://www.mah.gov.on.ca/Page2085.aspx Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/

Complaints - Audiologists and Speech Language Pathologists

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Audiologists and Speech Language Pathologists	Information/Intake for complaint investigation	College of Audiologists and Speech Language Pathologists of Ontario 1-800-993-9459 http://www.caslpo.com

Complaints - Canada Post

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Canada Post	Contact your Canada Post local office first, then customer service If not resolved by customer service, contact the Ombudsman	Canada Post Customer Service 1-800-267-1177 http://www.canadapost.ca/tools/pg/manual/PGcustserv-e.asp Office of the Ombudsman at Canada Post 1-800-204-4198 http://www.ombudsman.postescanadapost.ca/

Complaints - Children's Aid Society

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Children's Aid Society	Each agency is required by law to have a complaints procedure. You can either ask your worker for a copy or call the agency and ask to have a copy mailed to you	Children’s Aid Society of Northumberland (905) 372-1821 http://www.northumberlandcas.org/
	You can make a complaint to the Review Board if the local CAS refuses to hear your complaint or respond to it or give you reasons for their decision	Child and Family Services Review Board 1-888-728-8823 http://www.cfsrb.ca/ A complaint can only be made to the Review Board after it has been reviewed through the CAS’s internal complaint review procedure. http://www.cfsrb.ca/media/pdf/applications/request_review_section68_en.pdf -> Link to a complaint form for complaints about CAS.
	The Ministry’s regional offices monitor CAS’s in their region The advocates receive and respond to concerns from children, youth and families who are seeking or receiving services under the Child and Family Services Act	Ministry of Children and Youth Services, Central East Regional Office 1-800-646-3209 http://www.children.gov.on.ca/ Office of the Provincial Advocate for Children and Youth 1-800-263-2841 http://provincialadvocate.on.ca/

Complaints - Chiropodists

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Chiropodists	Information/Intake for complaint investigation	College of Chiropodists of Ontario 1-877-232-7653 http://www.cocoo.on.ca

Complaints - Chiropractors

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Chiropractors	Information/Intake for complaint investigation	College of Chiropractors of Ontario 1-877-577-4772 http://www.cco.on.ca/

Complaints - Colleges

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Colleges	Investigation of complaints about Ontario Colleges (incl. Loyalist)	Ontario Ombudsman 1-800-263-1830 http://www.ombudsman.on.ca

Complaints - Dental Hygienists

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Dental Hygienists	Information/Intake for complaint investigation	College of Dental Hygienists of Ontario 1-800-268-2346 http://www.cdho.org

Complaints – Dental Technologists (RDT)

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Dental Technologists (RDT)	Information/Intake for complaint investigation	College of Dental Technologists 1-877-391-2386 http://www.cdto.ca or email: info@cdto.ca

Complaints - Dentists

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Dentists	Information/Intake for complaint investigation	Royal College of Dental Surgeons of Ontario (RCDSO) (416) 961-6555 or 1-800-565-4591 http://www.rcdso.org

Complaints - Denturists

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Denturists	Information/Intake for complaint investigation	College of Denturists 1-888-236-4326 http://www.denturists-cdo.com

Complaints - Dieticians

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Dieticians	Information/Intake for complaint investigation	College of Dietitians of Ontario 1-800-668-4990 http://www.cdo.on.ca

Complaints - Doctors

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Doctors	Information/Intake for complaint investigation	College of Physicians & Surgeons of Ontario (CPSO) (416) 967-2615 or 1-800-268-7096 http://www.cpso.on.ca/policies/complaints/default.aspx?id=1772

Complaints - Funeral Directors

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Funeral Directors	The Board regulates the practices of funeral directors & investigates complaints regarding the conduct or actions of any licensee	Board of Funeral Services 1-800-387-4458 • Email: info@funeralboard.com http://www.funeralboard.com/public/ (They also have brochures on arranging or pre-arranging a funeral and a funeral planning guide.)

Complaints - Health Professionals Appeal and Review Board

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Health Professionals Appeal and Review Board	The Board monitors the activities of the Colleges’ Complaints Committees and Registration or Accreditation Committees, in order to ensure they fulfill their duties in the public interest and as mandated by legislation Most of the Board’s work consists of reviewing decisions of the colleges’ complaints committees. The Board’s review is the final legislated venue for the review of such complaint matters	Health Professionals Appeal and Review Board 1-866-282-2179 http://www.hparb.on.ca/ Complaints must be made to individual professional colleges governing health professionals before they will be heard by the Appeal and Review Board. Appeal to the Board if you do not agree with a college’s decision or if they have not made a decision within 120 days of receiving your complaint. Read the Psychiatric Patient Advocate Office’s guide, “Complaints about Health Professionals” for a listing of who to call regarding complaints against a variety of health professionals. This guide is available online at their site: http://www.ppao.gov.on.ca/inf-cmp.html. Federation of Health Regulatory Colleges of Ontario 416-493-4076 http://www.regulatedhealthprofessions.on.ca/ You can all the Federation and they will tell you if a health care professional is registered with a college.

Complaints - Hospitals

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Hospitals	Information/Intake for complaint investigation	Ontario Ministry of Health and Long-Term Care http://www.health.gov.on.ca/en/ Contact the hospital directly and ask for the Patient Advocate. If there is none, ask for the President or Chief Executive of the hospital. Northumberland Hills Hospital 1 De Palma Drive, Cobourg Contact Patient Services (905) 377-7756 http://www.nhh.ca/ Campbellford Memorial Hospital (705) 653-1140, ext. 0 – Ask for Supervisor http://www.cmh.ca/

Complaints - Judges

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Judges	Information/Intake for complaint investigation	Ontario Judicial Council (Provincial court judges) (416) 327-5672 or 1-800-806-5186 http://www.ontariocourts.on.ca/ojc/en/ Canadian Judicial Council (Federal court judges) (613) 288-1566 http://www.cjc-ccm.gc.ca/

Complaints - Lawyers

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Lawyers	Information/Intake for complaint investigation	Law Society of Upper Canada (LSUC) (416) 947-3310 or 1-800-268-7568 http://www.lsuc.on.ca/with.aspx?id=644 Lawyer Referral Service 1-800-268-8326

Complaints - Legal Aid

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Legal Aid Office	For complaints about service	Legal Aid Ontario Complaints Department 1-866-874-9786 http://www.legalaid.on.ca/en/getting/complaints.asp
	Appeal a legal aid decision	Legal Aid Ontario 1-877-573-8033 http://www.legalaid.on.ca/en/getting/appeal.asp If you disagree with a decision Legal Aid has made, submit an appeal form to district area committee. Your decision letter should tell you where to send your appeal. If you are unsure, you can call Legal Aid Ontario

Complaints - Massage Therapists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Massage Therapists	Information/Intake for complaint investigation	College of Massage Therapists of Ontario 1-800-465-1933 http://www.cmto.com

Complaints - Medical Laboratory Technologists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Medical Laboratory Technologists	Information/Intake for complaint investigation Online complaint form	College of Medical Laboratory Technologists of Ontario 1-800-323-9672 http://www.cmlto.com

Complaints - Medical Radiation Technologists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Medical Radiation Technologists	Information/Intake for complaint investigation	College of Medical Radiation Technologists of Ontario 1-800-563-5847 http://www.cmrto.org or email: tlanglois@cmrto.org

Complaints - Midwives

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Midwives	Information/Intake for complaint investigation	College of Midwives of Ontario 1-416-640-2252 http://www.cmo.on.ca

Complaints - Nurses

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Nurses	Information/Intake for complaint investigation	College of Nurses of Ontario (CNO) 1-800-387-5526 http://www.cno.org/

Complaints - Occupational Therapists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Occupational Therapists	Information/Intake for complaint investigation	College of Occupational Therapists of Ontario 1-800-890-6570 http://www.coto.org email: investigations@coto.org

Complaints - Opticians

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Opticians	Information/Intake for complaint investigation	College of Opticians of Ontario 1-800-990-9698 http://www.coptont.org Website has online complaint form. Complaints must be in writing or on audio or video tape.

Complaints - Optometrists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Optometrists	Information/Intake for complaint investigation	College of Optometrists of Ontario (416) 962-4071 or 1-888-825-2554 http://www.collegeoptom.on.ca/

Complaints - Paralegals

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Paralegals	Information/Intake for complaint investigation	Law Society of Upper Canada (LSUC) (416) 947-3310 or 1-800-268-7568 http://www.lsuc.on.ca/with.aspx?id=644 Lawyer Referral Service 1-800-268-8326 https://www.lsuc.on.ca/lsrs/

Complaints - Pharmacists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Pharmacists	Information/Intake for complaint investigation	Ontario College of Pharmacists 1-800-220-1921 http://www.ocpinfo.com Formal complaints must be in writing.

Complaints - Physiotherapists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Physiotherapists	Information/Intake for complaint investigation	College of Physiotherapists of Ontario 1-800-583-5885 http://www.collegept.org Their website also lists names of suspended members. Complaints must be in writing, by mail, email or their online form, or on audio or videotape.

Complaints - Police

Type of Problem	Type of Help	Resource & Contact Info
Complaints - Police	Complaint investigation about services provided by a police service or conduct of an officer (after Oct 19/09) OIPRD complaint forms are available on their website, at all municipal, regional and provincial police services, and at all ServiceOntario locations. You can call OIPRD for help filling out the form.	Office of the Independent Police Review Director (OIPRD) 1-877-411-4773 (TTY: 1-877-414-4773) Fax: 1-877-415-4773 https://www.oiprd.on.ca/CMS/Complaints.aspx The OIPRD is an arms-length agency of the Ontario Ministry of the Attorney General, staffed entirely by civilians. Complaints can be done online, by mail, fax, or in person. Police stations must accept complaints at the time they are submitted. Complaints handed into police stations will be forwarded to OIPRD within 3 days. Complaints must be made within 6 months of the incident. The OIPRD will only accept complaints for incidents that occurred after Oct 19/09. For incidents prior to this date you can still file with the Ontario Civilian Police Commission (see below). Cobourg Police Services – Complaints http://www.cobourgpolice.com/contact-us-c1.php A complaint must be mailed, faxed or delivered to any municipal police station or detachment, officer of the police service named in the complaint, or to the Commission office. Ontario Provincial Police – Complaints http://www.opp.ca/ecms/index.php?id=530 Port Hope Police – Complaints http://www.phps.on.ca/en/porthopepoliceservice/Contact-Us.asp
	Police complaints for incidents prior to Oct 19/09 Hears appeals from the public or police officers from decisions made at police disciplinary hearings.	Ontario Civilian Police Commission (OCPC) (416) 326-1189 or 1-888-515-5005 (Complaints line) http://www.ocpc.ca/ http://www.ocpc.ca/english/Process/PublicComplaints/PublicComplaints.html (Link to info on OCPC complaints process and complaint form.) The OCPC continues to hear appeals from decisions made at police disciplinary hearings. View their brochure on appeals at: http://www.ocpc.ca/english/Process/DisciplinaryAppeals/DisciplinaryAppeals.html

Complaints - Police - RCMP

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Police - RCMP	Anyone, including a non-citizen, who has a concern about the conduct of an RCMP member can make a complaint.	Commission for Public Complaints Against the RCMP (CPC) 1-800-665-6878 http://www.cpc-cpp.gc.ca/ You can also make a complaint on behalf of someone else, or as a witness to an incident. There is an online complaint form or you can print off and mail in a form.

Complaints - Psychologists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Psychologists	Investigates and addresses complaints against its members - online complaint form.	College of Psychologists of Ontario 1-800-489-8388 http://www.cpo.on.ca/

Complaints - Real Estate Brokers, Salespeople

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Real Estate Brokers, Salespeople	Enquiries or concerns related to real estate brokerages, brokers and salespersons	Real Estate Council of Ontario (RECO) 1-800-245-6910 http://www.reco.on.ca

Complaints - Respiratory Therapists

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Respiratory Therapists	Information/Intake for complaint investigation	College of Respiratory Therapists of Ontario 1-800-261-0528, ext. 24 http://www.crto.on.ca or email bayliss@crto.on.ca

Complaints - Social Works and Social Service Workers

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Social Workers and Social Service Workers	Investigates written complaints against members – Complaints process brochure online	Ontario College of Social Workers and Social Service Workers 1-877-828-9380 http://www.ocswssw.org

Consumer Complaints - Banks & Investment Firms

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints – Banks & Investment Firms	Each bank has its own ombudsman. You must try to resolve your issue at your local bank first before contacting OBSI. Bank Ombudsmen: TD: http://www.td.com/ombudsman.jsp CIBC: http://www.cibc.com/ca/cibc-and-you/to-our-customers/service-commitment/resolving-complaints/ombudsman.html BMO: http://www.bmo.com/home/popups/global/resolving-a-complaint Royal Bank: www.rbc.com/ombudsman	Ombudsman for Banking Services and Investments (OBSI) 1-888-451-4519 http://www.obsi.ca They have an online complaint form. Financial Consumer Agency of Canada (FCAC) 1-866-461-3222 http://www.fcac-acfc.gc.ca/ If you don’t know the complaint process at your bank, you can call the Financial Consumer Agency of Canada for help. All banks must by law have a complaint handling process. See the FCAC complaint-handling process search tool (you type in the name of your institution): http://www.fcac-acfc.gc.ca/eng/resources/lodgeComplaint/FIComplaint/index-eng.asp NOTE: FCAC does not provide redress or compensation and cannot get involved in individual disputes. Federally regulated financial institutions have certain legal obligations to consumers, ranging from account-opening requirements to information they must provide you. The FCAC investigates complaints that relate to a possible violation of these legal obligations.

Consumer Complaints - Businesses

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints - businesses (against businesses other than utility companies like Cable, Phone, Hydro, or Gas)	Information/advice for complaint investigation and mediation with businesses or collection agencies (MGCS)	Ministry of Government and Consumer Services (MGCS) Consumer Protection Branch: 1-800-889-9768 http://www.ontario.ca/consumerprotection
	Advice for small claims court actions	Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/

Consumer Complaints - Cable/Satellite Broadcasting Services

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints – Cable/Satellite Broadcasting Services	Complaints about what you see or hear on TV or radio	Canadian Broadcast Standards Council 1-866-696-4718 http://www.cbsc.ca/english/complaint/index.php
	Complaint about your Cable/Satellite services (contact your local service provider first)	Canadian Radio-Television and Telecommunications Commission 1-877-249-2782 http://www.crtc.gc.ca/ How to File a Broadcasting Complaint http://www.crtc.gc.ca/eng/INFO_SHT/G8.HTM

Consumer Complaints - Car Liens

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints – Car Liens	Finding out if car has a lien prior to purchasing	ServiceOntario 1005 Elgin Street West, Cobourg 1-800-387-3445 http://www.ontario.ca/en/services_for_residents/index.htm Attend a Service Ontario site or visit their website to order a “Used Vehicle Information Package (UVIP).” This package ($20) will give you the car’s history and any liens on record. The private seller of a used motor vehicle is required to purchase a UVIP and provide it to the buyer, for most types of sales. Visit ServiceOntario’s FAQ page for more details on the package at: http://www.ontario.ca/en/services_for_residents/053408
	What to do if you’ve purchased a car and found a lien	Personal Property Security Registration, Ministry of Government Services 1-800-267-8847 Call the Ministry for questions about lien registration issues. For legal advice call: Lawyer Referral Service 1-855-947-5255 or 1-800-268-8326 (Crisis line/cellphone calls) https://www.lsuc.on.ca/lsrs/

Consumer Complaints - Home Inspectors

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints – Home Inspectors	Investigates complaints regarding inspectors’ conduct and service They can only investigate members of OAHI – You can search online for registered members.	Ontario Association of Home Inspectors (OAHI) 1-888-744-6244 http://www.oahi.com/ The Committee does not mediate disputes, impose settlements, nor provide an opinion on the alleged negligence of a member suitable for other proceedings.

Consumer Complaints - Financial Services

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints – Financial Services (Insurance (including Auto Insurance), Credit Unions, Pensions, Collection Agencies, etc.)	The FSCO regulates Credit Unions, Co-ops, Insurance Companies, Loan and Trust Companies, Mortgage Brokers, Pensions Call them to find out how to make a complaint Ministry of Consumer Services will provide information and procedures for making complaints against financial services, including Collection Agencies	Financial Services Commission of Ontario (FSCO) 1-800-668-0128; TTY: 1-800-387-0584 http://www.fsco.gov.on.ca/ (See our Insurance Law section for more details for complaints regarding Insurance companies.) Ministry of Consumer Services – How to file a complaint 1-800-889-9768 http://www.sse.gov.on.ca/mcs/en/pages/default.aspx/ Ministry of Consumer Services – Complaint form https://www.consumerbeware.mgs.gov.on.ca/compform/english/complaint.asp

Consumer Complaints - Hydro or Gas Bills

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints – Hydro or Gas bills	Information/Intake for complaint investigation (OEB)	Ontario Energy Board (OEB) (416) 314-2455 or 1-877-632-2727 http://www.ontarioenergyboard.ca/OEB/Consumers/Contact+Consumer+Relations

Consumer Complaints - Motor Vehicle Dealerships

Type of Problem	Type of Help	Resource & Contact Info
Complaints – Motor Vehicle Dealerships (new and used)	Questions about new or used car dealerships, Motor Vehicle Dealers Compensation Fund or to report a curbsider (illegal car sales)	Ontario Motor Vehicle Industry Council (OMVIC) 1-800-943-6002 http://www.omvic.on.ca
	Mediates complaints between consumers and vehicle manufacturers	Canadian Motor Vehicle Arbitration Plan 1-800-207-0685 http://www.camvap.ca/ This is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution.

Consumer Complaints - Telephone, wireless phones, internet access services

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints – Telephone, wireless phones, internet access services	Complain to your local telephone / wireless / internet company first. If you are not satisfied with the response of your service provider, you can contact the CCTS.	Commissioner for Complaints for Telecommunication Services (CCTS) 1-888-221-1687; TTY: 1-877-782-2384 http://www.ccts-cprst.ca/ Email: info@ccts-cprst.ca Complaints must be in writing (mail, fax or online form). Check their website first to see if your provider is a member. (Members include: Bell Canada, Cogeco Cable, Rogers Communications, Telus)
	If your service provider is not a member of CCTS, then it is still regulated by the CRTC	Canadian Radio-Television and Telecommunications Commission (CRTC) 1-877-249-2782 http://www.crtc.gc.ca/ How to file a Complaint About Your Telephone Service http://www.crtc.gc.ca/eng/INFO_SHT/T12.htm

Consumer Complaints - Travel Agents

Type of Problem	Type of Help	Resource & Contact Info
Consumer Complaints – Travel Agents	Call TICO for complaints against travel retailers (agents) or wholesalers	Travel Industry Council of Ontario (TICO) 1-888-451-8426 http://www.tico.on.ca

Consumer Identity Theft

Type of Problem	Type of Help	Resource & Contact Info
Consumer Identity Theft	Checklists and fact sheets on what to do if you’ve been a victim of identity theft PhoneBusters is the central agency in Canada that collects information on telemarketing, advanced fee fraud letters (Nigerian letters) and identity theft complaints. The information is disseminated to the appropriate law enforcement agencies.	First, file a report with your local police. Then report it to: Phonebusters (Canadian Anti-Fraud Call Centre) 1-888-495-8501 (Email: info@phonebusters.com) Use their "Identity Theft Statement" to notify financial institutions, credit card companies, etc.: http://www.phonebusters.com/english/recognizeit_identitythe.html Q&A’s on Identity Theft and what to do can be found here: Consumer Measure Committee (Consumer Identity Theft Kit) http://cmcweb.ca/eic/site/cmc-cmc.nsf/eng/fe00084.html Consumer Information Gateway (List of resources) http://consumerinformation.ca/app/oca/ccig/html.do?page=focuson2&language=eng Consumer Protection Branch (What if I am a victim?) http://www.sse.gov.on.ca/mcs/en/Pages/Consumer_Protection_Branch.aspx Office of the Privacy Commissioner (Fact Sheet) http://www.privcom.gc.ca/fs-fi/02_05_d_10_e.asp

Contract Law - Small Claims Court Actions

type of Problem	Type of Help	Resource & Contact Info
Contract Law - Small Claims Court Actions	Legal advice for small claims court actions (LRS)	Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/
	Advice on forms/procedure (MAG, SCC)	Small Claims Court, Ministry of the Attorney General (SCC) Cobourg / Port Hope (905) 372-3751 860 William Street / 56 Queen Street http://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/default.asp Ministry of the Attorney General (MAG) (416) 326-2220 or 1-800-518-7901 http://www.attorneygeneral.jus.gov.on.ca/english/about/pubs/

Criminal Code - Pardons

Type of Problem	Type of Help	Resource & Contact Info
Criminal Code – Pardons	Where to get pardon applications and free help completing the application Ontario Works (OW) will cover the costs of the pardon application for those on OW. Ask your worker about "Discretionary Benefits." John Howard Society of Peterborough will provide information and assist residents of Peterborough and Northumberland County	National Parole Board - National Office (NPB) (613) 954-7474 or 1-800-874-2652 http://www.npb-cnlc.gc.ca/pardons/servic_e.htm The Pardon Application is also available at most MP or MPP offices or download one online at: http://www.npb-cnlc.gc.ca/prdons/pardon-eng.shtml Ontario Works – Northumberland County 555 Courthouse Road, Cobourg (905) 372-6846 Ontario Works – Alderville First Nation (905) 352-2112 John Howard Society of Peterborough and District (JHS) Contact Anne Kneller for more information on how to obtain a Pardon at 705-743-8331.

Criminal Code - Prison advocacy

Type of Problem	Type of Help	Resource & Contact Info
Criminal Code – Prison advocacy	Prison advocacy for those currently in a facility	Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Correctional Law Project – Queen’s Legal Aid (613) 546-1171 (advice for federal offenders) http://law.queensu.ca/students/correctional.html
	Advocacy for youth in jail at youth centres or in detention	Justice for Children and Youth (JFCY) (416) 920-1633 or 1-866-999-5329 http://www.jfcy.org/
	Complaints about federal correctional facilities	Office of the Correctional Investigator (OCI) (an Ombudsman for federal offenders) 1-877-885-8848 http://www.oci-bec.gc.ca
	Complaints about provincial correctional facilities and community correctional services	Ontario Ombudsman (complaints about provincial institutions) 1-800-263-1830 http://www.ombudsman.on.ca/

Criminal Injuries Compensation

Type of Problem	Type of Help	Resource & Contact Info
Criminal Injuries Compensation		Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Criminal Injuries Compensation Board Toll-Free: 1-800-372-7463 http://www.cicb.gov.on.ca/en/

Criminal - Young Offenders Act

Type of Problem	Type of Help	Resource & Contact Info
Criminal – Young Offenders Act	Legal advice for youth	Justice for Children and Youth (JFCY) (416) 920-1633 or 1-866-999-5329 http://www.jfcy.org/ Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Youth Justice Committees of Ontario http://www.yjcontario.ca/
	The Youth Justice Committee is an alternative to formal court proceedings. The committee, young person, supporters, and person harmed work out appropriate ways for the young person to be accountable	Rebound Child and Youth Services Northumberland (905) 372-0007 http://www.rcys.ca Youth Justice Diversion Program; Extrajudicial Measures; Youth Justice Committee; (905) 372-0007 http://www.rcys.ca By participating, youth does not go through formal Youth Court System.
	Y.O.U.R.S. – Youth Outreach Under 18 Response Services Provides a short-term Youth Support Worker who will assist with intervention for youth 12-17. The agency provides intake, assessment, referrals, counselling, and advocacy.	Rebound Child and Youth Services Northumberland Y.O.U.R.S. (905) 372-0007 ext. 226 Referrals for this program can be made by the Youth Justice System, family members or the young person themselves by phone

Debt Problems, including Collections, Bankruptcy

Type of Problem	Type of Help	Resource & Contact Info
Debt Problems, including Collections, Bankruptcy	What do to about bills and debt	The Help Centre Income Security Program 905-372-2646 or 1-888-698-3382 http://www.thehelpcentre.ca/ Community Counselling & Resource Centre Peterborough Credit Counselling Services (705) 743-2272 or 1-800-274-1611 http://www.ccrc-ptbo.com/
	Dealing with Collection Agencies, collection rules and making a complaint	Ministry of Consumer Services 1-800-889-9768 http://www.sse.gov.on.ca/mcs/en/Pages/Personal_Finance_Collection_Agencies.aspx or http://www.ontario.ca/consumerprotection
	Advice on how to check your credit rating and fix problems found	Financial Consumer Agency of Canada - Publication: Understanding your Credit Report and Credit Score http://www.fcac-acfc.gc.ca/eng/resources/publications/budgetmoneymgmt/creditreportscore/creditreportscoretoc-eng.asp
	Credit bureaus – they will provide a copy of your credit report by mail, free of charge. (Or view it online for a fee.)	Equifax Canada: 1-800-465-7166 http://www.equifax.ca TransUnion Canada: 1-866-525-0262 http://www.tuc.ca
	Bankruptcy information – they will give you list of trustees participating in Bankruptcy Assistance Program	Industry Canada, Office of the Superintendent of Bankruptcy (613) 995-2994 (Ottawa office) or (416) 973-6486 (Toronto) http://strategis.ic.gc.ca/epic/internet/inbsf-osb.nsf/en/home Provides information and Investigates complaints with respect to the insolvency process.

Disability related

Type of Problem	Type of Help	Resource & Contact Info
Disability related Issues	Northumberland Community Legal Centre will provide advice and representation on Ontario Disability Support Program and Canadian Pension Plan and Workplace Safety Insurance Board matters ARCH provides free, confidential, basic legal information as it relates to disability including: o discrimination o human rights o mental capacity o education, employment o estate planning o immigration o mental health o disability supports o abuse, home care o transportation o disability-specific funding	Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca ARCH Disability Law Centre Toll-free 1-866-482-2724 - TTY: Toll-free 1-866-482-2728 http://www.archdisabilitylaw.ca Please call your local community legal clinic for assistance with ODSP or CPP disability, landlord/tenant disputes, or Workers Compensation claims. ARCH can refer you to lawyers in private practices, where possible, for assistance with: personal injuries, family law, medical malpractice, criminal law, powers of attorney, wills

Drug Benefits

Type of Problem	Type of Help	Resource & Contact Info
Drug Benefits	Information on receiving assistance and cost of medications and assistive devices program NCLC provides information on Trillium Drug Program and Assistive Devices Program	Trillium Drug Plan 1-800-575-5386 http://www.health.gov.on.ca/en/public/programs/drugs/programs/odb/opdp_trillium.aspx Application kits available at your local pharmacy or call the Ministry of Health & Long Term Care INFOline: 1-800-268-1154 (TTY 1-800-387-5559) Northumberland Community Legal Centre (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca
	For problems with Trillium, contact your MPP	MPP, Northumberland-Quinte West (905) 372-4000 http://www.robmilliganmpp.com/about-rob-milligan/6-welcome-to-my-new-website

Education Law

Type of Problem	Type of Help	Resource & Contact Info
Education Law	Advice on: o Suspensions o Expulsions	Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Justice for Children and Youth (JFCY) (416) 920-1633 or 1-866-999-5329 http://www.jfcy.org/ Child Advocacy Project (volunteer lawyers from Pro Bono Law Ontario) 1-866-466-PBLO http://www.childadvocacy.ca/

Elder Abuse

Type of Problem	Type of Help	Resource & Contact Info
Elder Abuse	Hotline to assist abused and at-risk seniors – provides information, referrals and support 24/7	Ontario Network for the Prevention of Elder Abuse 1-877-435-7661 – Senior’s Safety Line http://www.onpea.org/
	Victim Support Line for victims of crime	Office for Victims of Crime – Victim Support Line 1-888-579-2888 http://www.ovc.gov.on.ca/english/FAQ/faq.html Call for referrals to community agencies, information on the criminal justice system and information to registered clients about the status and scheduled release date of provincially incarcerated offenders.
	Information & referrals on seniors’ law issues incl. nursing homes, health care, elder abuse, etc.	Advocacy Centre for the Elderly (ACE) (416) 598-2656 http://www.acelaw.ca

Employment Insurance

Type of Problem	Type of Help	Resource & Contact Info
Employment Insurance	Assistance with Appeals of EI decisions. Information and application forms	Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Employment Insurance-Service Canada http://www.servicecanada.gc.ca/eng/sc/ei/index.shtml

Employment Standards

Type of Problem	Type of Help	Resource & Contact Info
Employment Standards	Assistance with ESA Claims and Appeals Information and claim forms	Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Ontario Ministry of Labour http://www.labour.gov.on.ca/english/es/

Environmental Law

Type of Problem	Type of help	Resource & Contact Info
Environmental Law	Information, referrals and legal assistance in select cases	Canadian Environmental Law Association (CELA) (416) 960-2284 http://www.cela.ca/

Epilepsy Services

Type of Problem	Type of Help	Resource & Contact Info
Epilepsy Services	Providing educational and support services about epilepsy and seizures. Services offered to Northumberland County	Epilepsy Peterborough and Area (705) 876-0311 or 1-800-463-1119 http://www.epilepsyontario.org

Estates - Administration

Type of Problem	Type of Help	Resource & Contact Info
Estates – administration Also see Wills for making or contesting a will Also see “Wills” for making or contesting a will	Administering an estate after someone dies if they have a will What to do if the deceased did not have a will	Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Ministry of the Attorney General (FAQ on their website about estates) http://www.attorneygeneral.jus.gov.on.ca/english/estates/estates-FAQ.asp Office of the Public Guardian and Trustee (for persons without a will or heirs are minors) 1-800-366-0335 http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/estateadmin.asp Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 www.ontario.ca/justiceontario (see Wills and Estates section)

Family Law - Grandparents raising grandchildren

Type of Problem	Type of Help	Resource & Contact Info
Family Law – Grandparents raising grandchildren	Legal FAQ’s page and other resources Information and Referral Co-ordinator (IRC) is available most days to provide information on matters of Family Law	Cangrands National Kinship Support 613-474-0035 http://www.cangrands.com/ Family Law Information Centre (FLIC), Cobourg Courthouse, 860 William Street, Cobourg (905) 372-3751 Ext. 128 http://www.familycourtmediation.com/ Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/

Family Law - Separation, Divorce

Type of Problem	Type of Help	Resource & Contact info
Family Law - Separation, Divorce	Information and referrals Mediation	Family Law Information Centre (FLIC), Cobourg (Courthouse, 860 William Street, Cobourg 905) 372-3751 Ext. 128 http://www.familycourtmediation.com/ Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/
	Pamphlets and other printed information on: o Child support o Custody & access o Family law resources in Ontario o Getting divorced o Common-law relationships	CLEO Pamphlets (available online) http://www.cleo.on.ca/english/pub/onpub/subject/family.htm Ministry of Attorney General Family Justice Matters page on their website provides information (online publications) and links to court rules, procedures, forms, etc. http://www.attorneygeneral.jus.gov.on.ca/english/family/ Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario CLEONet Website – Family Law Page http://www.cleonet.ca/topics/13 Family Law Education for Women (FLEW) Online legal information in 11 languages. http://onefamilylaw.ca/

Family Responsibility Office (FRO)

Type of Problem	Type of Help	Resource & Contact Info
Family Responsibility Office (FRO)	Information about the program	Family Responsibility Office 24 hour automated information line: 1-800-267-7263 Customer Service Unit: 1-888-815-2757 Enforcement Call Centre: 1-800-267-4330 TTY:1-866-545-0083 http://www.mcss.gov.on.ca/en/mcss/programs/familyResponsibility/
	Problems with or complaints about the FRO program	MPP, Northumberland-Quinte West (905) 372-4000; 613-392-3038 http://www.lourinaldi.onmpp.ca/ Ontario Ombudsman 1-800-263-1830 http://www.ombudsman.on.ca/

Federal Services, Laws, Programs and agencies

Type of Problem	Type of Help	Resource & Contact Info
Federal Services, Laws, Programs and agencies	Information and referrals Non-legal assistance with the following: o Canada Pension Plan (CPP) o Employment Insurance (EI) o Old Age Security (OAS) o Guaranteed Income Supplement (GIS) o National Child Benefit o Passport applications	MP, Northumberland/Quinte West (905) 372-8757; 613-392-3382 http://www.ricknorlock.ca/ Canada Benefits http://www.canadabenefits.gc.ca - Click “Benefits Finder” to see what government benefits you may be eligible for View the Legislation online at: Federal Laws website (statutes and regulations) http://www.laws-lois.justice.gc.ca/

Foreclosure

Type of Problem	Type of Help	Resource & Contact Info
Foreclosure	When a mortgagee defaults on their mortgage and home is taken over by the lender	Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Power of Sale Tip Sheet (created by Community Legal Clinic – Simcoe, Haliburton, Kawartha Lakes) http://www.communitylegalclinic.ca/content.aspx?pID=298 Mortgages Act http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90m40_e.htm

Government Services (provincial)

Type of Problem	Type of Help	Resource & Contact Info
Government Services (provincial)	Answers questions about government services, access to online services File landlord and tenant applications Free government publications, such as power of attorney kits, application forms, etc.	ServiceOntario Centre (Northumberland) Unit 105, 1005 Elgin Street West. Cobourg 1-800-267-8097, TTY: 1-800-268-7095 https://www.services.gov.on.ca/services/allLocations.do?action=details&id=12101 Click this link to find location in your area: https://www.services.gov.on.ca/services/start.do?action=locations&locale=EN

Health Cards (OHIP)

Type of Problem	Type of Help	Resource & Contact Info
Health Cards (OHIP)	General questions To apply	Ontario Health Insurance Plan – Ministry of Health 1-888-376-5197 (local number) Ministry INFOLine 1-800-664-8988, TTY 1-800-387-5559 http://www.health.gov.on.ca/en/public/programs/ohip ServiceOntario Centre (Northumberland) Unit 105, 1005 Elgin Street West. Cobourg 1-800-267-8097, TTY: 1-800-268-7095 https://www.services.gov.on.ca/services/allLocations.do?action=details&id=12101
	To appeal a decision by OHIP	OHIP Eligibility Review Committee Ministry of Health and Long-Term Care 2nd Floor, 49 Place d’Armes, Kingston, ON K7L 5J3 Fax: (613) 548-6557 http://www.health.gov.on.ca/en/public/publications/ohip/review.aspx Write a letter (within 15 days of receiving OHIP’s decision) to the OHIP Eligibility Review Committee. Include a copy of the decision and why you believe it was wrong. Health Services Appeal and Review Board 151 Bloor Street West, 9th Floor, Toronto, ON M5S 2T5 1-866-282-2179; TTY: 1-877-301-0889 http://www.hsarb.on.ca/ (Email: hsarb@ontario.ca) If not satisfied with their decision, write the Health Services Appeal & Review Board.

Health Care - Finding Low Cost Dental Care

Type of Problem	Type of Help	Resource & Contact Info
Health Care – Finding Low Cost Dental Care	PHCHC has a dental suite for low-income residents low cost dental services provided to anyone, regardless of where you live (i.e. you don’t have to be a Kingston resident to get service) Because this is a supervised student learning clinic, the average appointment time is 4 hours. ODSP & OW may pay transportation costs	Port Hope Community Health Centre 99 Toronto Road, Port Hope, ON L1A 3S4 (905) 885-2626 ‎ http://porthopechc.ca Trillium College Dental Hygiene Clinic 613-531-5138 (talk to Kelly) or email Paola at mendezpao@hotmail.com They are in Frontenac Mall, 1300 Bath Road, Kingston (directly across from Chit Chat Café in the mall) Kelly will take your telephone number and have a student call back with an appointment time. Prices: Adults $25; Seniors (65+) and Youth (14-17) $10 Children (5-13) are free (no children under 5) Prices are for cleaning/scaling/polishing/x-rays/pit and fissure sealant. Bleaching is $75. Clinic is supervised by qualified RDH’s and DDS.

Health Care - Finding a Family Doctor

Type of Problem	Type of Help	Resource & Contact Info
Health Care – Finding a Family Doctor	Where to go if you don’t have a family doctor Health Care Connect refers people without a regular family health care provider to physicians and nurse practitioners who are accepting new patients in their community.	Health Care Connect 1-800-445-1822 http://www.ontario.ca/healthcareconnect Port Hope Community Health Centre 905-885-2626 99 Toronto Road Port Hope L1A 2S4

Health Care - Finding Transportation to medical appointments

Type of Problem	Type of Help	Resource & Contact Info
Health Care – Finding Transportation to medical appointments	Transportation for elderly and disabled patients to doctor appointments	See the Seniors Issues section (for transportation available for both the elderly or those who are disabled). Northumberland Transportation Initiative http://www.commcare.ca/node/9

Health Care - Long term Care Homes

Type of Problem	Type of Help	Resource & Contact Info
Health Care – Long Term Care Homes	Complaints about Long Term Care Homes (Nursing Homes) The Long Term Care Action Line can also be used for complaints about Community Care Access Centres The HSARB deals with decisions of agencies under the Long Term Care Act respecting eligibility for service; decisions of the Director with respect to licensing under the Nursing Homes Act, and decisions of the Ontario Health Insurance Plan (OHIP) respecting eligibility and payment	Ministry of Health and Long Term Care 1-866-876-7658 (Long Term Care Action Line–Access Centres) 1-866-434-0144 (Action Line – for Long Term Care Homes) TTY: 1-800-387-5559 http://www.health.gov.on.ca/en/public/contact/ccac/ltc_actionline.aspx Advocacy Centre for the Elderly (ACE) (416) 598-2656 http://www.acelaw.ca ARCH Disability Law Centre 1-866-482-2724 or TTY: 1-866-482-2728 http://www.archdisabilitylaw.ca/ MPP, Northumberland-Quinte West (905) 372-4000+1 800-263-3980 http://www.lourinaldi.onmpp.ca/Home Health Services Appeal and Review Board (HSARB) 1-866-282-2179, TTY: 1-877-301-0889 http://www.hsarb.on.ca
	Pamphlets on rights regarding home care received through a Community Care Access Centre	CLEO (Community Legal Education Ontario) Health and Disability page of their website has pamphlets on: Home Care Bill of Rights Home Care Complaints and Appeals http://www.cleo.on.ca/english/pub/onpub/subject/health.htm

Health Care - Retirement Homes

Type of Problem	Type of Help	Resource & Contact Info
Health Care – Retirement Homes	Complaints about Retirement Homes	Ontario Retirement Communities Association 1-888-263-5556 (complaint response and information service) http://www.orcaretirement.com/

Hepatitis C Claims

Type of Problem	Type of Help	Resource & Contact info
Hepatitis C Claims	Hep C info, assistance with financial compensation claims and class action settlement	Ontario Hepatitis C Assistance Plan (Ministry of Health) 1-877-222-4977 (TTY: 1-800-387-5559) (Application forms) http://www.health.gov.on.ca/en/public/programs/hepatitis/ohcap_faq.aspx Each person infected with hepatitis C through the blood system can now expect assistance of $25,000. This is based on Ontario's estimated share for the 1986-1990 Settlement Agreement. Hepatitis C Jan 1/86 – Jul 1/90 Class Actions Settlement 1-877-434-0944 (Info on class action settlement) http://www.hepc8690.com Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/

Home Repair - Financial Assistance to Home Owners and Landlords

Type of Problem	Type of Help	Resource & Contact Info
Home Repair – Financial Assistance for Home Owners and Landlords	Programs for financial assistance from the Canada Mortgage and Housing Corporation to homeowners who are low income, seniors or those who have a disability, as well as multi-unit properties CMHC also offers several programs to address housing needs in First Nations communities	Habitat for Humanity, Brush with Kindness 45 Ewart St., Cobourg P.O. Box # 222, Cobourg K9A 4K5 (905) 373-4663; fax (905) 373-1459 info@habitatnorthumberland.ca Ontario Disability Support Program (ODSP) Home Repairs 360 George St. North, 2nd Floor Peterborough K97 7E7 (705) 742-9292; 1-800-663-8560 toll free; 1-705-742-8048 (fax) Canada Mortgage and Housing Corporation (CMHC) 1-800-668-2642 http://www.cmhc-schl.gc.ca/en/co/prfinas/ (Page listing all programs available through CMHC)

Incorporation - businesses

Type of Problem	Type of Help	Resource & Contact Info
Incorporation (businesses)	General Information for businesses on incorporation, Director’s liability, etc.	Ministry of Government Services (MGS) 1-800-268-1142 http://www.mgs.gov.on.ca/en/Home/index.htm Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/

Incorporation - for Non-Profits

Type of Problem	Type of Help	Resource & Contact Info
Incorporation (for Non-Profits)	The Volunteer Lawyers Service (VLS) offers free legal support to eligible charitable and non-profit organizations in Ontario. VLS can help with incorporation, charitable registration, board governance, contracts & trademark registrations.	Volunteer Lawyer Service, Law Society of Upper Canada 1-855-255-7256 http://www.volunteerlawyers.org/ Ministry of Government Services (MGS) 1-800-268-1142 http://www.mgs.gov.on.ca/en/Home/index.htm Not-For-Profit Incorporator’s Handbook (from the Ministry of the Attorney General website) http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/nfpinc/

Income Tax

Type of Problem	Type of Help	Resource & Contact Info
Income Tax (see below for more help, including free software programs and legal advice)	Free help for disabled or low income persons to prepare their income tax forms (during tax season)	The Help Centre 301-1005 Elgin St. West Cobourg K9A 5J4 (905) 372-2646; 1-888-698-3382 toll free Community Volunteer Income Tax Program (Sponsored by Canada Revenue Agency Feb-Apr) 1-800-959-8281 http://www.cra-arc.gc.ca/tx/ndvdls/vlntr/nd-eng.html

Income Tax - Software

Type of Problem	Type of Help	Resource & Contact Info
Income Tax (Software)	Free software to prepare income tax forms	Free Online Tax Preparation: StudioTax.ca – free downloadable software for personal income tax preparation, regardless of income http://www.studiotax.ca/ UFile.ca - total family income must be $25,000 or less http://www.ufile.ca/WhyUFile/SaveYourMoney.asp#2 webtax4u.ca - total family income $25,000 or less www.webtax4u.ca/ Inuit (Quick Tax Web) – total family income $20,000 or less http://quicktaxweb.intuit.ca/content/etc/freedom.php?b=intuit
	If you disagree with your assessment	Revenue Canada 1-800-959-8281 http://www.cra-arc.gc.ca/gncy/cmplntsdspts/menu-eng.html
	General Income Tax Information	Revenue Canada 1-800-924-0622 http://www.cra-arc.gc.ca/menu-e.html
	Help dealing with Revenue Canada	MP, Northumberland/Quinte West (613) 392-3382; (905) 372-8757; 1-800-461-6741 http://www.ricknorlock.ca/
	Legal advice	Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/

Insurance Law

Type of Problem	Type of Help	Resource & Contact Info
Insurance Law	Information Complaint investigation You must first complain to your insurance company (contact the company’s Consumer Complaint Officer – if you don’t have the number call the FSCO) If you cannot resolve the complaint with the company, write to the appropriate Ombuds Service (both have online complaint forms)	Financial Services Commission of Ontario (FSCO) (416) 250-7250 or 1-800-668-0128 http://www.fsco.gov.on.ca/ How to resolve an insurance complaint http://www.fsco.gov.on.ca/english/insurance/resolvecomplaint-insurance.asp They will explain how to make a complaint. They may not inquire into a complaint that has not been submitted to the insurance company and has not gone through the insurer’s complaint process; or is being or has been dealt with by a court or an alternative dispute resolution process. OmbudService for Life and Health Insurance (for life, disability, employee health & travel insurance & insurance investment products such as annuities & segregated funds) 1-888-295-8112 http://www.olhi.ca/ General Insurance OmbudService (GIO) (for car, home & business insurance complaints again GIO member insurance companies – their site lists members) 1-877-225-0446 http://www.giocanada.org/
	Legal advice	Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/

Junk Mail

Type of Problem	Type of Help	Resource & Contact Info
Junk Mail	How to stop receiving junk mail	Red Dot Campaign http://www.reddotcampaign.ca/ email: info@reddotcampaign.ca Canada Post 1-866-607-6301 http://www.canadapost.ca/cpo/mc/personal/support/helpcentre/receiving/ choice_opt_in.jsf The Red Dot website has instructions on posting a No Junk Mail sign and a draft letter to give to your carrier. If this still doesn’t work, contact your local Canada Post office or call the toll free line above. Note that if you advise Canada Post that you do not want to get unaddressed admail, you will not receive municipal service notices either (changes in garbage pick up, town hall meetings, etc.)

Landlords - problems with tenants

Type of Problem	Type of Help	Resource & Contact Info
Landlords – problems with tenants	Information and referrals	Community Legal Education Ontario (CLEO) (online pamphlets) (416) 408-4420 http://www.cleo.on.ca/english/pub/onpub/subject/landlord.htm Landlord and Tenant Board (LTB) 1-888-332-3234 (facts sheets available online) http://www.ltb.gov.on.ca View Residential Tenancies Act (RTA) online at: http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_06r17_e.htm Government Book Store (Publications Ontario) 1-800-668-9938 (TTY: 1-800-268-7095) (Order copy of RTA) http://www.e-laws.gov.on.ca/index.html (Click on “Order”) OR http://www.publications.serviceontario.ca/ecom/ (Order online)
	Legal advice (LSHC, LRS)	Landlord Self Help Centre (LSHC) (416) 504-5190 or 1-800-730-3218 http://www.landlordselfhelp.com Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/

Lawsuits

Type of Problem	Type of Help	Resource & Contact Info
Lawsuits	Legal information	Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario (see Lawsuits & disputes section) Law Help Ontario No phone calls - Walk in Clinics Only (in Toronto): 393 University Avenue, Ground Flr (Superior Court matters) 47 Sheppard Avenue East (Small Claims matters, Tues/Thur) http://www.lawhelpontario.org/civil/
	Legal advice	Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/

Mental Health - Contesting a Capacity Assessment

Type of Problem	Type of Help	Resource & Contact Info
Mental Health – Contesting a Capacity Assessment	Fighting an assessment of incapacity The Consent and Capacity Board has a number of information sheets online Legal Aid Ontario has a duty to arrange legal representation for persons alleged to be incapable in proceedings under the Health Care Consent Act, 1996 before the Consent and Capacity Board where so ordered by the Board. See Mental Health – Psychiatric Patients in Hospitals if you are a hospital patient and need a patient advocate.	Ministry of Health Info-Line 1-800-461-2036 Consent and Capacity Board 1-866-777-7391 or TTY: 1-877-301-0889 http://www.ccboard.on.ca http://www.ccboard.on.ca/scripts/english/publications/infosheets.asp A person who has been assessed as incapable has the right to have the assessment independently reviewed by the Consent and Capacity Board, a tribunal operated by the Ministry of Health. For more information about contesting an assessment visit the Ministry of the Attorney General’s website at: http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/incapacity/capacity_assessment.asp#contesting Advocacy Centre for the Elderly (ACE) (416) 598-2656 http://www.acelaw.ca Legal Aid Ontario 1-800-668-8258 http://www.legalaid.on.ca

Mental Health - Declaring Someone Incapable

Type of Problem	Type of Help	Resource & Contact Info
Mental Health – Declaring Someone Incapable	If you know of an adult who appears to be mentally incapable and at serious risk, contact the Office of the Public Guardian and Trustee (OPGT).	Office of the Public Guardian and Trustee (OPGT) 1-800-366-0335 http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/contact.asp If it appears that a person is mentally incapable and at serious risk of harm, the OPGT will conduct an investigation if no alternative solution can be found. It is important to note that this is not an immediate, emergency crisis response service. If you are in a crisis or can't wait for an appointment, go to the emergency department of a nearby hospital. The OPGT has no authority to make decisions for the person during an investigation or while the matter is before the courts.

Mental Health - psychiatric patients in hospitals

Type of Problem	Type of Help	Resource & Contact Info
Mental Health – psychiatric patients in hospitals	Psychiatric Patient Advocate Office (PPAO) protects the civil and legal rights of inpatients in the Ontario provincial psychiatric hospitals. (Their website provides a series of “infoguides” on a variety of topics, including accessing clinical records, Ontario review board appeals, involuntary patients, restraints, self-advocacy and more)	Psychiatric Patient Advocate Office (PPAO) - Field Office (613) 548-5575 (Kingston) http://www.ppao.gov.on.ca/ Psychiatric Patient Advocate Office (PPAO) - Head Office 1-800-578-2343 (Toronto) http://www.ppao.gov.on.ca/ http://www.ppao.gov.on.ca/inf-ove.html - Info Guides If patient wants a review hearing, the advocate will complete and fax an application form to Legal Aid. Legal Aid (Belleville) will issue a certificate and call a local lawyer to see the client and attend at a review hearing. Legal Aid Ontario 1-800-668-8258 http://www.legalaid.on.ca
	Pamphlets on Patients’ Rights	CLEO (Community Legal Education Ontario) http://www.cleo.on.ca/english/pub/onpub/subject/health.htm The Health and Disability page of their website has pamphlet on: Patient Rights: Form 1 - Are you in hospital for a psychiatric assessment?

Ontario Human Rights Code

Type of Problem	Type of Help	Resource & Contact Info
Ontario Human Rights Code	Advice and assistance	Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Human Rights Legal Support Centre 180 Dundas Street West, 8th Floor, Toronto, M7A 0A1 Toll Free: 1-866-625-5179 TTY Toll Free: 1-866 612-8627 1-866-625-5180

Ontario Works

Type of Problem	Type of Help	Resource & Contact Info
Ontario Works	Advice and assistance Information and applications	Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Northumberland County Community & Social Services 555 Courthouse Road, Cobourg, ON K9A 5J6 Tel: 905-372-3329 Toll Free: 1-800-354-7050 Fax: 905-372-1746 http://www.northumberlandcounty.ca/en/departments_communitysocialservices/css_index.asp

Passports

Type of Problem	Type of Help	Resource & Contact Info
Passports	Complaints must first be directed to Passport Canada. If they cannot be solved, then the Ombudsman’s office hears the complaint and offers mediation	Passport Canada 1-800-567-6868 or TTY: 1-800-255-7655 http://www.pptc.gc.ca/ Passport Canada Ombudsman 819-934-1971 http://www.pptc.gc.ca/service/contact/plainte-complaint.aspx?lang=eng

Power of Attorney

Type of Problem	Type of Help	Resource & Contact Info
Power of Attorney	Where to obtain power of attorney kits, some general information (see below for legal advice and pamphlets)	Public Guardian and Trustee, Ministry of the Attorney General (PGT) 1-800-366-0335 http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/poa.asp Online forms/kits to download: http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/poakit.asp MPP, Northumberland-Quinte West (613) 392-3038; (905) 372-4000+ 1-800-263-3980 http://www.lourinaldi.onmpp.ca/ Power of Attorney Kits also available at ServiceOntario: Cobourg: 105-1005 Elgin St. West, Fleming Building Cobourg, ON K9A 5J4 1-800-267-8097 Hours: Mon.-Fri. 8:30-5:00, closed on public holidays
	Legal advice on giving someone power of attorney	Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/
	General Information on Power of Attorney	Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario (see Wills and Estates section) CLEO (Community Legal Education Ontario) http://www.cleo.on.ca/english/pub/onpub/subject/health.htm Health and Disability page of their website has pamphlets on: Continuing Power of Attorney for Property Power of Attorney for Personal Care

Privacy - complaints, access to files

Type of Problem	Type of Help	Resource & Contact Info
Privacy – complaints, access to files		See “Access to Information”

Provincial Services, Laws, Programs and agencies

Type of Problem	Type of Help	Resource & Contact Info
Provincial Services, Laws, Programs and agencies	Information and referrals Non-legal help with: Ontario Works/Disability Trillium Drug program Health care cards Family Responsibility Office OSAP Birth, death, marriage certificates	MPP, Northumberland-Quinte West (905) 372-4000+ 1-800-263-3980 http://www.lourinaldi.onmpp.ca/
	Complaints about provincial government services or orgs	Ombudsman Ontario 1-800-263-1830 http://www.ombudsman.on.ca

Provincial Offences - (Highway Traffic Act, Traffic Offences, etc.)

Type of Problem	Type of Help	Resource & Contact Info
Provincial Offences – (Highway Traffic Act, Traffic Offences, etc.)	Legal information	Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario (see Tickets and Fines section)
	Legal advice	Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/

Seniors Issues

Type of Problem	Type of Help	Resource & Contact Info
Seniors Issues	Information & referrals on seniors’ law issues incl. nursing homes, health care, elder abuse, etc.	Advocacy Centre for the Elderly (ACE) (416) 598-2656 http://www.acelaw.ca
	Assistance, home care, etc. (Community Care offers transportation to appts. for a small fee – for both the elderly or those who are disabled) For complaints regarding home care see Health Care – Long Term Care Homes	Community Care Northumberland http://www.commcare.ca/ Cobourg: 203-1005 Elgin St. West, Fleming Building, K9A 5J4 (905) 372-7356; fax (905) 372-3898 Colborne: 11 King St. East K0K 1S0; mailing: P.O. Box 33 (905) 355-2989; fax (905) 355-1805 Hastings: Hastings Civic Centre, Albert and Bridge Sts. K0L 1Y0; mailing: P.O. Box # 549 (705) 696-3891; fax (705) 696-3891 Port Hope: 201-99 Toronto Road L1A 3S4 (905) 885-9860; fax (905) 885-1818 Trent Hills (Campbellford): 15-174 Oliver Road K0L 1L0 (705) 653-1411; fax (705) 653-1471
	Transportation in Cramahe/Haldimand/Cobourg	Northumberland Transportation Initiative http://www.commcare.ca/node/9 Rural transportation service to/from Cramahe Township and Haldimand Ward to Cobourg and back. Pre-registration is required, can be used for appointments and recreational purposes as well as school and work. Required to pre-book at least 24 hours in advance. Hours: Mon.-Thurs- morning, mid-day and late afternoon Office; Mon-Fri. 8:30-4:00 Registration form (for pre-registering) available through Community Care offices as well as Early Years Centres, The Help Centre, HKPR District Health Unit, Township of Cramahe Municipal Office and Colborne Library, Northumberland Community and Social Services, Port Hope Community Health Centre, Grafton Town Hall, Grafton Post Office and Library Wheelchair and scooter accessible. Mailing address: c/o Community Care Northumberland (905) 355-1444; 1-866-768-7778 toll free Fax (905) 355-1989
	Pamphlets	CLEO (Community Legal Education Ontario) Pamphlets on Elder Abuse, Bill of Rights for Long Term Care http://www.cleo.on.ca/english/pub/onpub/subject/seniors.htm

Social Insurance Number (SIN)

Type of Problem	Type of Help	Resource & Contact Info
Social Insurance Number (SIN)	How to obtain a SIN or replacement SIN card	Service Canada Centre Cobourg : 103-1005 Elgin St. West K9A 5J4 OR ESDC website http://www.esdc.gc.ca/eng/home.shtml
	For problems with your SIN card, see your MP	MP, Northumberland/Quinte West Cobourg: 2-277 Division St. K9A 3R2 (613) 992-8585; 1-800-461-6742 http://www.ricknorlockmp.com/contact/

Student Loans

Type of Problem	Type of Help	Resource & Contact Info
Student Loans	Info about maintaining or repaying a student loan or to apply for the Permanent Disability Benefit or Tax Relief	National Student Loans Service Centre 1-888-815-4556 http://www.canlearn.ca/eng/index.shtml (If you have a Canada Student Loan negotiated on or after August 1, 2000, an Ontario Student Loan negotiated on or after August 1, 2001 or a Canada-Ontario Integrated Student Loan negotiated after November 17, 2001) For Canada Student Loan negotiated before August 1, 2000 or Ontario Student Loan negotiated before August 1, 2001 contact the lender holding your loan.
	Other help with student loans (You cannot avoid repaying your Canada Student Loan, Ontario Student Loan and/or Canada-Ontario Integrated Student Loan through bankruptcy for a period of 10 years following completion of your studies.)	MP, Northumberland/Quinte West (613) 992-8585;1-800-461-6742 http://www.ricknorlockmp.com/contact/

Tenants - Issues with Landlord

Type of Problem	Type of Help	Resource & Contact Info
Tenants-Issues with Landlord	Free legal advice, services and representation to people who have landlord/tenant issues.	Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905)373-4464 http://www.thehelpcentre.ca Landlord Tenant Board 1-888-332-3234 http://www.ltb.gov.on.ca/en/index.html

Transportation

Type of Problem	Type of Help	Resource & Contact Info
Transportation	Low cost travel within County	Northumberland Transportation Initiative http://www.commcare.ca/node/9 Rural transportation service to/from Cramahe Township and Haldimand Ward to Cobourg and back. Pre-registration is required, can be used for appointments and recreational purposes as well as school and work. Required to pre-book at least 24 hours in advance. Hours: Mon.-Thurs- morning, mid-day and late afternoon Office; Mon-Fri. 8:30-4:00 Registration form (for pre-registering) available through Community Care offices as well as Early Years Centres, The Help Centre, HKPR District Health Unit, Township of Cramahe Municipal Office and Colborne Library, Northumberland Community and Social Services, Port Hope Community Health Centre, Grafton Town Hall, Grafton Post Office and Library Wheelchair and scooter accessible. Mailing address: c/o Community Care Northumberland (905) 355-1444; 1-866-768-7778 toll free Fax (905) 355-1989

Travel

Type of Problem	Type of Help	Resource & Contact Info
Travel	Children and Travel, especially where parents are separated and custody is at issue Country Information Travel reports and warnings	Government of Canada – sample consent letter for travel with children out of Canada can be found at: http://www.voyage.gc.ca

Veteran's Affairs

Type of Problem	Type of Help	Resource & Contact Info
Veteran’s Affairs	Info on programs for veterans	Veteran Affairs Canada - Veteran's Services 1-866-522-2122 http://www.vac-acc.gc.ca/clients/sub.cfm?source=services
	Where to appeal decisions of the Minister of Veterans Affairs	Veteran's Review and Appeal Board 1-800-450-8006 or Email: VRAB_TACRA@vac-acc.gc.ca http://www.vrab-tacra.gc.ca/
	Free legal advice, services and representation to people who want to appeal a decision or assessment that has been awarded	Bureau of the Pensions Advocates 1-877-228-2250 http://www.vac-acc.gc.ca/clients/sub.cfm?source=department/organization/bpa1
	Upholds the Veterans Bill of Rights; receives and reviews complaints stemming from programs and services provided or administered by Veterans Affairs or pertaining to the Bill of Rights.	Veteran’s Ombudsman 1-877-330-4343 http://www.ombudsman-veterans.gc.ca/ Independent officer who reports directly to the Minister of Veterans Affairs. Note: The ombudsman will not review decisions made by the Veterans Review and Appeal Board or decisions made by Veterans Affairs that can be appealed to the Board. The ombudsman will also not review court decisions and legal advice provided by the Bureau of Pension Advocates.

Wills and Estates

Type of Problem	Type of Help	Resource & Contact info
Wills and Estates	Legal information	Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario (see Wills and Estates section)
	Legal advice: pro bono service for low income residents of Northumberland	Northumberland Community Legal Centre: 301-1005 Elgin St. West, Cobourg K9A 5J4 (905) 373-4464; 1-800-850-7882; fax (905) 373-4467 Lawyer Referral Service 1-800-268-8326 (Free 30 minute consultation) http://www.lsuc.on.ca/public/a/faqs---lawyer-referral-service/ Justice Net 1-866-919-3219 http://www.justicenet.ca Justice Net is a not-for-profit service. Lawyers offer services at reduced fees for those who don’t qualify for Legal Aid. Net family income must be under $59,000.