Other Areas of Law
Where to go for Help in Northumberland
(Click on the link to go to that section)
Aboriginal Law
Access to Information – Privacy (Federal)
Access to Information – Privacy (Provincial)
Affidavits/Statutory Declarations
Bankruptcy – see Debt Problems
Birth Certificates (Ontario)
Canada Pension Plan
Children’s issues
Collection Agencies – See Debt Problems
Commercial Tenancies
Complaints – Audiologists and Speech Language Pathologists
Complaints – Canada Post
Complaints – Children’s Aid Society
Complaints – Chiropodists
Complaints – Chiropractors
Complaints – Colleges
Complaints – Correctional Facilities
Complaints – Dental Hygienists
Complaints – Dental Technologists (RDT)
Complaints – Dentists
Complaints – Denturists
Complaints – Dieticians
Complaints – Doctors
Complaints – Funeral Directors
Complaints – Health Professionals Appeal and Review Board
Complaints – Hospitals
Complaints – Judges
Complaints – Lawyers
Complaints – Legal Aid Office
Complaints – Massage Therapists
Complaints – Medical Laboratory Technologists
Complaints – Medical Radiation Technologists
Complaints – Midwives
Complaints – Nurses
Complaints – Occupational Therapists
Complaints – Opticians
Complaints – Optometrists
Complaints – Paralegals
Complaints – Pharmacists
Complaints – Physiotherapists
Complaints – Police (Municipal, Regional & Provincial)
Complaints – Police - RCMP
Complaints – Psychologists
Complaints – Real Estate Brokers, Salespersons
Complaints – Respiratory Therapists
Complaints – Social Workers and Social Service Workers
Consumer Complaints – Banks & Investment Firms
Consumer Complaints – Businesses
Consumer Complaints – Cable/Satellite Services
Consumer Complaints – Car Liens
Consumer Complaints – Collection Agencies
Consumer Complaints – Financial Services (Credit Unions, Pensions, Co-ops, Insurance, Mortgage Brokers)
Consumer Complaints – Home Inspectors
Consumer Complaints - Financial Services
Consumer Complaints – Hydro or Gas bills
Consumer Complaints – Motor Vehicle Dealerships
Consumer Complaints – Telephone Services (Includes Wireless phones and Internet Access Services)
Consumer Complaints – Travel Agents
Consumer Identity Theft
Contract Law – Small Claims Court Actions
Criminal Code – Pardons
Criminal Code – Prison Advocacy
Criminal Injuries Compensation
Criminal – Young Offenders Act
Debt Problems, including Collections, Bankruptcy
Disability Related Issues
Drug Benefits
Education Law
Employment Insurance
Employment Standards
Elder Abuse
Environmental Law
Epilepsy Services
Estates – Administration
Family Law – Grandparents raising grandchildren
Family Law – Separation, Divorce
Family Responsibility Office (FRO)
Federal Services, Laws, Programs and Agencies
Foreclosure (homeowners)
Government Services (provincial)
Health Cards - OHIP
Health Care – Finding Low Cost Dental Care
Health Care – Finding a Family Doctor
Health Care – Finding Transportation to Appts. (See Seniors Issues)
Health Care – Long Term Care Homes
Health Care – Retirement Homes
Hepatitis C Claims
Home Repair – Financial Assistance for Owners
Identity Theft (See Consumer Identity Theft)
Income Tax
Income Tax - Software
Incorporation (Businesses)
Incorporation (for Non-Profits)
Insurance Law (including LTD)
Junk Mail
Landlords – Problems with Tenants
Lawsuits
Mental Health – Contesting Capacity Assessment
Mental Health – Declaring someone incapable
Mental Health – Psychiatric patients in hospitals
Ontario Human Rights Code
Ontario Disability Support Program
Ontario Works
Passports
Power of Attorney
Privacy – Complaints, access to files - See Access to Info
Provincial Services, Laws, Programs and Agencies
Provincial Offences (Highway Traffic Act, Traffic Offences, etc.)
Seniors Issues
Social Insurance Number (SIN)
Student Loans
Tenants-Issues with Landlords
Traffic Offences
Transportation
Travel
Veterans Affairs
Wills
Workers’ Compensation
Aboriginal Law
Type of Problem | Type of Help | Resource & Contact info |
---|---|---|
Aboriginals – Estate Administration | Provides assistance in the administration of the estates of deceased Registered Indians who died and ordinarily lived on a reserve | Indian and Northern Affairs Canada – Estates Program 1-800-567-9604 http://www.aadnc-aandc.gc.ca/eng/1100100032519 Alderville First Nation Administrative Office (905) 352-2011 http://www.aldervillefirstnation.ca/ |
Aboriginals – Indian Residential Schools claims | assists with out-of-court settlement of compensation claims made by former students of Indian residential schools (after Aug 20) | Indian Residential Schools Resolution Canada 1-800-816-7293 http://www.residentialschoolsettlement.ca/english_index.html Claim forms are available on this site after August 20, 2007 |
Access to Information - Privacy
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Access to Information – Privacy (Federal) | Access to government documents and files. Complaints regarding inappropriate disclosure of information | Office of the Privacy Commission of Canada 1-800-282-1376 http://www.privcom.gc.ca If an organization refuses to give you a product or service unless you give your SIN #, complain to the Privacy Commissioner. (See their SIN Fact Sheet: http://www.priv.gc.ca/fs-fi/02_05_d_02_e.cfm ) |
Access to Information – Privacy (Provincial) | Access to government documents and files. Complaints regarding inappropriate disclosure of information or being unable to get access to your personal health information. | Office of the Information and Privacy Commissioner of Ontario 1-800-387-0073 http://www.ipc.on.ca/ Read the Psychiatric Patient Advocate's Office Infoguide, "Access to Your Personal Health Information" available online at http://www.ppao.gov.on.ca/inf-acc.html |
Affidavits/Statutory Declarations
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Affidavits/Statutory Declarations | Free swearing of affidavits and declarations These locations offer free swearing of affidavits in limited circumstances. Please call first and tell them what kinds of documents you have to ask if they will swear them for you. If it is not an area they will assist with, you will need to go to a private bar lawyer | Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905)373-4464 http://www.thehelpcentre.ca Lawyer Referral Service 1-800-268-8326 https://www.lsuc.on.ca/lsrs/ Northumberland Court House 860 William Street, Cobourg (905) 372-3751 http://www.attorneygeneral.jus.gov.on.ca/ MPP, Northumberland - Quinte West (905)372-4000 http://www.lourinaldi.onmpp.ca/ Commissioner of Oaths Services – Cobourg (905) 372-4301 http://www.cobourg.ca/commissioner-of-oaths.html Commissioner of Oaths Services – Port Hope (905) 885-4544 http://www.porthope.ca/commissioner-of-oaths |
Birth Certificates (Ontario)
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Birth Certificates (Ontario) | Contact Registrar General for applications & information Apply online at ServiceOntario Website | Registrar General 1-800-461-2156 http://www.ontario.ca/en/services_for_residents/index.htm Ministry of Government Services 1005 Elgin Street West, Cobourg (905) 372-3813 http://www.mgs.gov.on.ca/ ServiceOntario – Online Birth Certificate application https://www.ontario.ca/government/get-or-replace-ontario-birth-certificate |
Contact MPP for assistance if you are having problems getting a birth certificate or need help with application forms | MPP, Northumberland-Quinte West (905)372-4000 http://www.lourinaldi.onmpp.ca/ Lawyer Referral Service 1-855-947-5255 1-800-268-8326 (Crisis line/non-Bell phones or cellphones) https://www.lsuc.on.ca/lsrs/ |
Children's Issues
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Children's Issues | Lawyers represent children in various areas of law including child custody and access disputes, child protection proceedings and civil litigation | Office of the Children's Lawyer (416) 314-8000 http://www.attorneygeneral.jus.gov.on.ca/english/family/ocl/ |
Information, referrals and legal assistance (in select cases) | Justice for Children and Youth (JFCY) (416) 920-1633 or 1-866-999-5329 http://www.jfcy.org/ Providing advice in the following areas: Child welfare; Consent to Treatment; Corrections Law; Custody & Access (youth seeking access to siblings); Education Law; Immigration Law; Leaving Home; Mental Health Law; Social Assistance; Support (youth seeking financial support from parents); Victims of Crime; Young Offenders Family Law Information Centre Courthouse, 860 William Street, Cobourg (905) 372-3751 ext.128 http://www.familycourtmediation.com/ Providing advice in the following areas: Child Welfare; Child Protection Services |
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Ontario's child advocate represents children and youth who are seeking or receiving services under the Child and Family Services Act, in: • the youth justice system, • the children's mental health system, • the child welfare system (children's aid societies), • provincial and demonstration schools for the deaf and blind | Office of the Provincial Advocate for Children and Youth 1-800-263-2841 http://provincialadvocate.on.ca/ They mediate complaints, negotiate with service providers or government officials. Children who live outside of their family’s care, who feel that they are being abused or treated harshly and their rights violated, may call on the Provincial Advocate to intervene on their behalf. |
Commercial Tenancies
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Commercial Tenancies | Information for renters of commercial space | Commercial Tenancy Information Line (Ministry of Municipal Affairs and Housing) 1-800-729-4871 (automated information line) http://www.mah.gov.on.ca/Page2085.aspx Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ |
Complaints - Audiologists and Speech Language Pathologists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Audiologists and Speech Language Pathologists | Information/Intake for complaint investigation | College of Audiologists and Speech Language Pathologists of Ontario 1-800-993-9459 http://www.caslpo.com |
Complaints - Canada Post
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Canada Post | Contact your Canada Post local office first, then customer service If not resolved by customer service, contact the Ombudsman | Canada Post Customer Service 1-800-267-1177 http://www.canadapost.ca/tools/pg/manual/PGcustserv-e.asp Office of the Ombudsman at Canada Post 1-800-204-4198 http://www.ombudsman.postescanadapost.ca/ |
Complaints - Children's Aid Society
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Children's Aid Society | Each agency is required by law to have a complaints procedure. You can either ask your worker for a copy or call the agency and ask to have a copy mailed to you | Children’s Aid Society of Northumberland (905) 372-1821 http://www.northumberlandcas.org/ |
You can make a complaint to the Review Board if the local CAS refuses to hear your complaint or respond to it or give you reasons for their decision | Child and Family Services Review Board 1-888-728-8823 http://www.cfsrb.ca/ A complaint can only be made to the Review Board after it has been reviewed through the CAS’s internal complaint review procedure. http://www.cfsrb.ca/media/pdf/applications/request_review_section68_en.pdf -> Link to a complaint form for complaints about CAS. |
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The Ministry’s regional offices monitor CAS’s in their region The advocates receive and respond to concerns from children, youth and families who are seeking or receiving services under the Child and Family Services Act | Ministry of Children and Youth Services, Central East Regional Office 1-800-646-3209 http://www.children.gov.on.ca/ Office of the Provincial Advocate for Children and Youth 1-800-263-2841 http://provincialadvocate.on.ca/ |
Complaints - Chiropodists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Chiropodists | Information/Intake for complaint investigation | College of Chiropodists of Ontario 1-877-232-7653 http://www.cocoo.on.ca |
Complaints - Chiropractors
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Chiropractors | Information/Intake for complaint investigation | College of Chiropractors of Ontario 1-877-577-4772 http://www.cco.on.ca/ |
Complaints - Colleges
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Colleges | Investigation of complaints about Ontario Colleges (incl. Loyalist) | Ontario Ombudsman 1-800-263-1830 http://www.ombudsman.on.ca |
Complaints - Dental Hygienists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Dental Hygienists | Information/Intake for complaint investigation | College of Dental Hygienists of Ontario 1-800-268-2346 http://www.cdho.org |
Complaints – Dental Technologists (RDT)
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Dental Technologists (RDT) | Information/Intake for complaint investigation | College of Dental Technologists 1-877-391-2386 http://www.cdto.ca or email: info@cdto.ca |
Complaints - Dentists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Dentists | Information/Intake for complaint investigation | Royal College of Dental Surgeons of Ontario (RCDSO) (416) 961-6555 or 1-800-565-4591 http://www.rcdso.org |
Complaints - Denturists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Denturists | Information/Intake for complaint investigation | College of Denturists 1-888-236-4326 http://www.denturists-cdo.com |
Complaints - Dieticians
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Dieticians | Information/Intake for complaint investigation | College of Dietitians of Ontario 1-800-668-4990 http://www.cdo.on.ca |
Complaints - Doctors
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Doctors | Information/Intake for complaint investigation | College of Physicians & Surgeons of Ontario (CPSO) (416) 967-2615 or 1-800-268-7096 http://www.cpso.on.ca/policies/complaints/default.aspx?id=1772 |
Complaints - Funeral Directors
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Funeral Directors | The Board regulates the practices of funeral directors & investigates complaints regarding the conduct or actions of any licensee | Board of Funeral Services 1-800-387-4458 • Email: info@funeralboard.com http://www.funeralboard.com/public/ (They also have brochures on arranging or pre-arranging a funeral and a funeral planning guide.) |
Complaints - Health Professionals Appeal and Review Board
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Health Professionals Appeal and Review Board | The Board monitors the activities of the Colleges’ Complaints Committees and Registration or Accreditation Committees, in order to ensure they fulfill their duties in the public interest and as mandated by legislation Most of the Board’s work consists of reviewing decisions of the colleges’ complaints committees. The Board’s review is the final legislated venue for the review of such complaint matters | Health Professionals Appeal and Review Board 1-866-282-2179 http://www.hparb.on.ca/ Complaints must be made to individual professional colleges governing health professionals before they will be heard by the Appeal and Review Board. Appeal to the Board if you do not agree with a college’s decision or if they have not made a decision within 120 days of receiving your complaint. Read the Psychiatric Patient Advocate Office’s guide, “Complaints about Health Professionals” for a listing of who to call regarding complaints against a variety of health professionals. This guide is available online at their site: http://www.ppao.gov.on.ca/inf-cmp.html. Federation of Health Regulatory Colleges of Ontario 416-493-4076 http://www.regulatedhealthprofessions.on.ca/ You can all the Federation and they will tell you if a health care professional is registered with a college. |
Complaints - Hospitals
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Hospitals | Information/Intake for complaint investigation | Ontario Ministry of Health and Long-Term Care http://www.health.gov.on.ca/en/ Contact the hospital directly and ask for the Patient Advocate. If there is none, ask for the President or Chief Executive of the hospital. Northumberland Hills Hospital 1 De Palma Drive, Cobourg Contact Patient Services (905) 377-7756 http://www.nhh.ca/ Campbellford Memorial Hospital (705) 653-1140, ext. 0 – Ask for Supervisor http://www.cmh.ca/ |
Complaints - Judges
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Judges | Information/Intake for complaint investigation | Ontario Judicial Council (Provincial court judges) (416) 327-5672 or 1-800-806-5186 http://www.ontariocourts.on.ca/ojc/en/ Canadian Judicial Council (Federal court judges) (613) 288-1566 http://www.cjc-ccm.gc.ca/ |
Complaints - Lawyers
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Lawyers | Information/Intake for complaint investigation | Law Society of Upper Canada (LSUC) (416) 947-3310 or 1-800-268-7568 http://www.lsuc.on.ca/with.aspx?id=644 Lawyer Referral Service 1-800-268-8326 |
Complaints - Legal Aid
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Legal Aid Office | For complaints about service | Legal Aid Ontario Complaints Department 1-866-874-9786 http://www.legalaid.on.ca/en/getting/complaints.asp |
Appeal a legal aid decision | Legal Aid Ontario 1-877-573-8033 http://www.legalaid.on.ca/en/getting/appeal.asp If you disagree with a decision Legal Aid has made, submit an appeal form to district area committee. Your decision letter should tell you where to send your appeal. If you are unsure, you can call Legal Aid Ontario |
Complaints - Massage Therapists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Massage Therapists | Information/Intake for complaint investigation | College of Massage Therapists of Ontario 1-800-465-1933 http://www.cmto.com |
Complaints - Medical Laboratory Technologists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Medical Laboratory Technologists | Information/Intake for complaint investigation Online complaint form | College of Medical Laboratory Technologists of Ontario 1-800-323-9672 http://www.cmlto.com |
Complaints - Medical Radiation Technologists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Medical Radiation Technologists | Information/Intake for complaint investigation | College of Medical Radiation Technologists of Ontario 1-800-563-5847 http://www.cmrto.org or email: tlanglois@cmrto.org |
Complaints - Midwives
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Midwives | Information/Intake for complaint investigation | College of Midwives of Ontario 1-416-640-2252 http://www.cmo.on.ca |
Complaints - Nurses
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Nurses | Information/Intake for complaint investigation | College of Nurses of Ontario (CNO) 1-800-387-5526 http://www.cno.org/ |
Complaints - Occupational Therapists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Occupational Therapists | Information/Intake for complaint investigation | College of Occupational Therapists of Ontario 1-800-890-6570 http://www.coto.org email: investigations@coto.org |
Complaints - Opticians
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Opticians | Information/Intake for complaint investigation | College of Opticians of Ontario 1-800-990-9698 http://www.coptont.org Website has online complaint form. Complaints must be in writing or on audio or video tape. |
Complaints - Optometrists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Optometrists | Information/Intake for complaint investigation | College of Optometrists of Ontario (416) 962-4071 or 1-888-825-2554 http://www.collegeoptom.on.ca/ |
Complaints - Paralegals
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Paralegals | Information/Intake for complaint investigation | Law Society of Upper Canada (LSUC) (416) 947-3310 or 1-800-268-7568 http://www.lsuc.on.ca/with.aspx?id=644 Lawyer Referral Service 1-800-268-8326 https://www.lsuc.on.ca/lsrs/ |
Complaints - Pharmacists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Pharmacists | Information/Intake for complaint investigation | Ontario College of Pharmacists 1-800-220-1921 http://www.ocpinfo.com Formal complaints must be in writing. |
Complaints - Physiotherapists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Physiotherapists | Information/Intake for complaint investigation | College of Physiotherapists of Ontario 1-800-583-5885 http://www.collegept.org Their website also lists names of suspended members. Complaints must be in writing, by mail, email or their online form, or on audio or videotape. |
Complaints - Police
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints - Police | Complaint investigation about services provided by a police service or conduct of an officer (after Oct 19/09) OIPRD complaint forms are available on their website, at all municipal, regional and provincial police services, and at all ServiceOntario locations. You can call OIPRD for help filling out the form. | Office of the Independent Police Review Director (OIPRD) 1-877-411-4773 (TTY: 1-877-414-4773) Fax: 1-877-415-4773 https://www.oiprd.on.ca/CMS/Complaints.aspx The OIPRD is an arms-length agency of the Ontario Ministry of the Attorney General, staffed entirely by civilians. Complaints can be done online, by mail, fax, or in person. Police stations must accept complaints at the time they are submitted. Complaints handed into police stations will be forwarded to OIPRD within 3 days. Complaints must be made within 6 months of the incident. The OIPRD will only accept complaints for incidents that occurred after Oct 19/09. For incidents prior to this date you can still file with the Ontario Civilian Police Commission (see below). Cobourg Police Services – Complaints http://www.cobourgpolice.com/contact-us-c1.php A complaint must be mailed, faxed or delivered to any municipal police station or detachment, officer of the police service named in the complaint, or to the Commission office. Ontario Provincial Police – Complaints http://www.opp.ca/ecms/index.php?id=530 Port Hope Police – Complaints http://www.phps.on.ca/en/porthopepoliceservice/Contact-Us.asp |
Police complaints for incidents prior to Oct 19/09 Hears appeals from the public or police officers from decisions made at police disciplinary hearings. | Ontario Civilian Police Commission (OCPC) (416) 326-1189 or 1-888-515-5005 (Complaints line) http://www.ocpc.ca/ http://www.ocpc.ca/english/Process/PublicComplaints/PublicComplaints.html (Link to info on OCPC complaints process and complaint form.) The OCPC continues to hear appeals from decisions made at police disciplinary hearings. View their brochure on appeals at: http://www.ocpc.ca/english/Process/DisciplinaryAppeals/DisciplinaryAppeals.html |
Complaints - Police - RCMP
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Police - RCMP | Anyone, including a non-citizen, who has a concern about the conduct of an RCMP member can make a complaint. | Commission for Public Complaints Against the RCMP (CPC) 1-800-665-6878 http://www.cpc-cpp.gc.ca/ You can also make a complaint on behalf of someone else, or as a witness to an incident. There is an online complaint form or you can print off and mail in a form. |
Complaints - Psychologists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Psychologists | Investigates and addresses complaints against its members - online complaint form. | College of Psychologists of Ontario 1-800-489-8388 http://www.cpo.on.ca/ |
Complaints - Real Estate Brokers, Salespeople
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Real Estate Brokers, Salespeople | Enquiries or concerns related to real estate brokerages, brokers and salespersons | Real Estate Council of Ontario (RECO) 1-800-245-6910 http://www.reco.on.ca |
Complaints - Respiratory Therapists
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Respiratory Therapists | Information/Intake for complaint investigation | College of Respiratory Therapists of Ontario 1-800-261-0528, ext. 24 http://www.crto.on.ca or email bayliss@crto.on.ca |
Complaints - Social Works and Social Service Workers
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Complaints – Social Workers and Social Service Workers | Investigates written complaints against members – Complaints process brochure online | Ontario College of Social Workers and Social Service Workers 1-877-828-9380 http://www.ocswssw.org |
Consumer Complaints - Banks & Investment Firms
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Consumer Complaints – Banks & Investment Firms | Each bank has its own ombudsman. You must try to resolve your issue at your local bank first before contacting OBSI. Bank Ombudsmen: TD: http://www.td.com/ombudsman.jsp CIBC: http://www.cibc.com/ca/cibc-and-you/to-our-customers/service-commitment/resolving-complaints/ombudsman.html BMO: http://www.bmo.com/home/popups/global/resolving-a-complaint Royal Bank: www.rbc.com/ombudsman | Ombudsman for Banking Services and Investments (OBSI) 1-888-451-4519 http://www.obsi.ca They have an online complaint form. Financial Consumer Agency of Canada (FCAC) 1-866-461-3222 http://www.fcac-acfc.gc.ca/ If you don’t know the complaint process at your bank, you can call the Financial Consumer Agency of Canada for help. All banks must by law have a complaint handling process. See the FCAC complaint-handling process search tool (you type in the name of your institution): http://www.fcac-acfc.gc.ca/eng/resources/lodgeComplaint/FIComplaint/index-eng.asp NOTE: FCAC does not provide redress or compensation and cannot get involved in individual disputes. Federally regulated financial institutions have certain legal obligations to consumers, ranging from account-opening requirements to information they must provide you. The FCAC investigates complaints that relate to a possible violation of these legal obligations. |
Consumer Complaints - Businesses
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Consumer Complaints - businesses (against businesses other than utility companies like Cable, Phone, Hydro, or Gas) | Information/advice for complaint investigation and mediation with businesses or collection agencies (MGCS) | Ministry of Government and Consumer Services (MGCS) Consumer Protection Branch: 1-800-889-9768 http://www.ontario.ca/consumerprotection |
Advice for small claims court actions | Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ |
Consumer Complaints - Cable/Satellite Broadcasting Services
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Consumer Complaints – Cable/Satellite Broadcasting Services | Complaints about what you see or hear on TV or radio | Canadian Broadcast Standards Council 1-866-696-4718 http://www.cbsc.ca/english/complaint/index.php |
Complaint about your Cable/Satellite services (contact your local service provider first) | Canadian Radio-Television and Telecommunications Commission 1-877-249-2782 http://www.crtc.gc.ca/ How to File a Broadcasting Complaint http://www.crtc.gc.ca/eng/INFO_SHT/G8.HTM |
Consumer Complaints - Car Liens
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Consumer Complaints – Car Liens | Finding out if car has a lien prior to purchasing | ServiceOntario 1005 Elgin Street West, Cobourg 1-800-387-3445 http://www.ontario.ca/en/services_for_residents/index.htm Attend a Service Ontario site or visit their website to order a “Used Vehicle Information Package (UVIP).” This package ($20) will give you the car’s history and any liens on record. The private seller of a used motor vehicle is required to purchase a UVIP and provide it to the buyer, for most types of sales. Visit ServiceOntario’s FAQ page for more details on the package at: http://www.ontario.ca/en/services_for_residents/053408 |
What to do if you’ve purchased a car and found a lien | Personal Property Security Registration, Ministry of Government Services 1-800-267-8847 Call the Ministry for questions about lien registration issues. For legal advice call: Lawyer Referral Service 1-855-947-5255 or 1-800-268-8326 (Crisis line/cellphone calls) https://www.lsuc.on.ca/lsrs/ |
Consumer Complaints - Home Inspectors
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Consumer Complaints – Home Inspectors | Investigates complaints regarding inspectors’ conduct and service They can only investigate members of OAHI – You can search online for registered members. | Ontario Association of Home Inspectors (OAHI) 1-888-744-6244 http://www.oahi.com/ The Committee does not mediate disputes, impose settlements, nor provide an opinion on the alleged negligence of a member suitable for other proceedings. |
Consumer Complaints - Financial Services
Type of Problem | Type of Help | Resource & Contact Info |
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Consumer Complaints – Financial Services (Insurance (including Auto Insurance), Credit Unions, Pensions, Collection Agencies, etc.) | The FSCO regulates Credit Unions, Co-ops, Insurance Companies, Loan and Trust Companies, Mortgage Brokers, Pensions Call them to find out how to make a complaint Ministry of Consumer Services will provide information and procedures for making complaints against financial services, including Collection Agencies | Financial Services Commission of Ontario (FSCO) 1-800-668-0128; TTY: 1-800-387-0584 http://www.fsco.gov.on.ca/ (See our Insurance Law section for more details for complaints regarding Insurance companies.) Ministry of Consumer Services – How to file a complaint 1-800-889-9768 http://www.sse.gov.on.ca/mcs/en/pages/default.aspx/ Ministry of Consumer Services – Complaint form https://www.consumerbeware.mgs.gov.on.ca/compform/english/complaint.asp |
Consumer Complaints - Hydro or Gas Bills
Type of Problem | Type of Help | Resource & Contact Info |
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Consumer Complaints – Hydro or Gas bills | Information/Intake for complaint investigation (OEB) | Ontario Energy Board (OEB) (416) 314-2455 or 1-877-632-2727 http://www.ontarioenergyboard.ca/OEB/Consumers/Contact+Consumer+Relations |
Consumer Complaints - Motor Vehicle Dealerships
Type of Problem | Type of Help | Resource & Contact Info |
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Complaints – Motor Vehicle Dealerships (new and used) | Questions about new or used car dealerships, Motor Vehicle Dealers Compensation Fund or to report a curbsider (illegal car sales) | Ontario Motor Vehicle Industry Council (OMVIC) 1-800-943-6002 http://www.omvic.on.ca |
Mediates complaints between consumers and vehicle manufacturers | Canadian Motor Vehicle Arbitration Plan 1-800-207-0685 http://www.camvap.ca/ This is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution. |
Consumer Complaints - Telephone, wireless phones, internet access services
Type of Problem | Type of Help | Resource & Contact Info |
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Consumer Complaints – Telephone, wireless phones, internet access services | Complain to your local telephone / wireless / internet company first. If you are not satisfied with the response of your service provider, you can contact the CCTS. | Commissioner for Complaints for Telecommunication Services (CCTS) 1-888-221-1687; TTY: 1-877-782-2384 http://www.ccts-cprst.ca/ Email: info@ccts-cprst.ca Complaints must be in writing (mail, fax or online form). Check their website first to see if your provider is a member. (Members include: Bell Canada, Cogeco Cable, Rogers Communications, Telus) |
If your service provider is not a member of CCTS, then it is still regulated by the CRTC | Canadian Radio-Television and Telecommunications Commission (CRTC) 1-877-249-2782 http://www.crtc.gc.ca/ How to file a Complaint About Your Telephone Service http://www.crtc.gc.ca/eng/INFO_SHT/T12.htm |
Consumer Complaints - Travel Agents
Type of Problem | Type of Help | Resource & Contact Info |
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Consumer Complaints – Travel Agents | Call TICO for complaints against travel retailers (agents) or wholesalers | Travel Industry Council of Ontario (TICO) 1-888-451-8426 http://www.tico.on.ca |
Consumer Identity Theft
Type of Problem | Type of Help | Resource & Contact Info |
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Consumer Identity Theft | Checklists and fact sheets on what to do if you’ve been a victim of identity theft PhoneBusters is the central agency in Canada that collects information on telemarketing, advanced fee fraud letters (Nigerian letters) and identity theft complaints. The information is disseminated to the appropriate law enforcement agencies. | First, file a report with your local police. Then report it to: Phonebusters (Canadian Anti-Fraud Call Centre) 1-888-495-8501 (Email: info@phonebusters.com) Use their "Identity Theft Statement" to notify financial institutions, credit card companies, etc.: http://www.phonebusters.com/english/recognizeit_identitythe.html Q&A’s on Identity Theft and what to do can be found here: Consumer Measure Committee (Consumer Identity Theft Kit) http://cmcweb.ca/eic/site/cmc-cmc.nsf/eng/fe00084.html Consumer Information Gateway (List of resources) http://consumerinformation.ca/app/oca/ccig/html.do?page=focuson2&language=eng Consumer Protection Branch (What if I am a victim?) http://www.sse.gov.on.ca/mcs/en/Pages/Consumer_Protection_Branch.aspx Office of the Privacy Commissioner (Fact Sheet) http://www.privcom.gc.ca/fs-fi/02_05_d_10_e.asp |
Contract Law - Small Claims Court Actions
type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Contract Law - Small Claims Court Actions | Legal advice for small claims court actions (LRS) | Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ |
Advice on forms/procedure (MAG, SCC) | Small Claims Court, Ministry of the Attorney General (SCC) Cobourg / Port Hope (905) 372-3751 860 William Street / 56 Queen Street http://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/default.asp Ministry of the Attorney General (MAG) (416) 326-2220 or 1-800-518-7901 http://www.attorneygeneral.jus.gov.on.ca/english/about/pubs/ |
Criminal Code - Pardons
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Criminal Code – Pardons | Where to get pardon applications and free help completing the application Ontario Works (OW) will cover the costs of the pardon application for those on OW. Ask your worker about "Discretionary Benefits." John Howard Society of Peterborough will provide information and assist residents of Peterborough and Northumberland County | National Parole Board - National Office (NPB) (613) 954-7474 or 1-800-874-2652 http://www.npb-cnlc.gc.ca/pardons/servic_e.htm The Pardon Application is also available at most MP or MPP offices or download one online at: http://www.npb-cnlc.gc.ca/prdons/pardon-eng.shtml Ontario Works – Northumberland County 555 Courthouse Road, Cobourg (905) 372-6846 Ontario Works – Alderville First Nation (905) 352-2112 John Howard Society of Peterborough and District (JHS) Contact Anne Kneller for more information on how to obtain a Pardon at 705-743-8331. |
Criminal Code - Prison advocacy
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Criminal Code – Prison advocacy | Prison advocacy for those currently in a facility | Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Correctional Law Project – Queen’s Legal Aid (613) 546-1171 (advice for federal offenders) http://law.queensu.ca/students/correctional.html |
Advocacy for youth in jail at youth centres or in detention | Justice for Children and Youth (JFCY) (416) 920-1633 or 1-866-999-5329 http://www.jfcy.org/ |
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Complaints about federal correctional facilities | Office of the Correctional Investigator (OCI) (an Ombudsman for federal offenders) 1-877-885-8848 http://www.oci-bec.gc.ca |
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Complaints about provincial correctional facilities and community correctional services | Ontario Ombudsman (complaints about provincial institutions) 1-800-263-1830 http://www.ombudsman.on.ca/ |
Criminal Injuries Compensation
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Criminal Injuries Compensation | Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Criminal Injuries Compensation Board Toll-Free: 1-800-372-7463 http://www.cicb.gov.on.ca/en/ |
Criminal - Young Offenders Act
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Criminal – Young Offenders Act | Legal advice for youth | Justice for Children and Youth (JFCY) (416) 920-1633 or 1-866-999-5329 http://www.jfcy.org/ Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Youth Justice Committees of Ontario http://www.yjcontario.ca/ |
The Youth Justice Committee is an alternative to formal court proceedings. The committee, young person, supporters, and person harmed work out appropriate ways for the young person to be accountable | Rebound Child and Youth Services Northumberland (905) 372-0007 http://www.rcys.ca Youth Justice Diversion Program; Extrajudicial Measures; Youth Justice Committee; (905) 372-0007 http://www.rcys.ca By participating, youth does not go through formal Youth Court System. |
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Y.O.U.R.S. – Youth Outreach Under 18 Response Services Provides a short-term Youth Support Worker who will assist with intervention for youth 12-17. The agency provides intake, assessment, referrals, counselling, and advocacy. | Rebound Child and Youth Services Northumberland Y.O.U.R.S. (905) 372-0007 ext. 226 Referrals for this program can be made by the Youth Justice System, family members or the young person themselves by phone |
Debt Problems, including Collections, Bankruptcy
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Debt Problems, including Collections, Bankruptcy | What do to about bills and debt | The Help Centre Income Security Program 905-372-2646 or 1-888-698-3382 http://www.thehelpcentre.ca/ Community Counselling & Resource Centre Peterborough Credit Counselling Services (705) 743-2272 or 1-800-274-1611 http://www.ccrc-ptbo.com/ |
Dealing with Collection Agencies, collection rules and making a complaint | Ministry of Consumer Services 1-800-889-9768 http://www.sse.gov.on.ca/mcs/en/Pages/Personal_Finance_Collection_Agencies.aspx or http://www.ontario.ca/consumerprotection |
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Advice on how to check your credit rating and fix problems found | Financial Consumer Agency of Canada - Publication: Understanding your Credit Report and Credit Score http://www.fcac-acfc.gc.ca/eng/resources/publications/budgetmoneymgmt/creditreportscore/creditreportscoretoc-eng.asp |
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Credit bureaus – they will provide a copy of your credit report by mail, free of charge. (Or view it online for a fee.) | Equifax Canada: 1-800-465-7166 http://www.equifax.ca TransUnion Canada: 1-866-525-0262 http://www.tuc.ca |
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Bankruptcy information – they will give you list of trustees participating in Bankruptcy Assistance Program | Industry Canada, Office of the Superintendent of Bankruptcy (613) 995-2994 (Ottawa office) or (416) 973-6486 (Toronto) http://strategis.ic.gc.ca/epic/internet/inbsf-osb.nsf/en/home Provides information and Investigates complaints with respect to the insolvency process. |
Disability related
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Disability related Issues | Northumberland Community Legal Centre will provide advice and representation on Ontario Disability Support Program and Canadian Pension Plan and Workplace Safety Insurance Board matters ARCH provides free, confidential, basic legal information as it relates to disability including: o discrimination o human rights o mental capacity o education, employment o estate planning o immigration o mental health o disability supports o abuse, home care o transportation o disability-specific funding | Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca ARCH Disability Law Centre Toll-free 1-866-482-2724 - TTY: Toll-free 1-866-482-2728 http://www.archdisabilitylaw.ca Please call your local community legal clinic for assistance with ODSP or CPP disability, landlord/tenant disputes, or Workers Compensation claims. ARCH can refer you to lawyers in private practices, where possible, for assistance with: personal injuries, family law, medical malpractice, criminal law, powers of attorney, wills |
Drug Benefits
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Drug Benefits | Information on receiving assistance and cost of medications and assistive devices program NCLC provides information on Trillium Drug Program and Assistive Devices Program | Trillium Drug Plan 1-800-575-5386 http://www.health.gov.on.ca/en/public/programs/drugs/programs/odb/opdp_trillium.aspx Application kits available at your local pharmacy or call the Ministry of Health & Long Term Care INFOline: 1-800-268-1154 (TTY 1-800-387-5559) Northumberland Community Legal Centre (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca |
For problems with Trillium, contact your MPP | MPP, Northumberland-Quinte West (905) 372-4000 http://www.robmilliganmpp.com/about-rob-milligan/6-welcome-to-my-new-website |
Education Law
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Education Law | Advice on: o Suspensions o Expulsions | Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Justice for Children and Youth (JFCY) (416) 920-1633 or 1-866-999-5329 http://www.jfcy.org/ Child Advocacy Project (volunteer lawyers from Pro Bono Law Ontario) 1-866-466-PBLO http://www.childadvocacy.ca/ |
Elder Abuse
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Elder Abuse | Hotline to assist abused and at-risk seniors – provides information, referrals and support 24/7 | Ontario Network for the Prevention of Elder Abuse 1-877-435-7661 – Senior’s Safety Line http://www.onpea.org/ |
Victim Support Line for victims of crime | Office for Victims of Crime – Victim Support Line 1-888-579-2888 http://www.ovc.gov.on.ca/english/FAQ/faq.html Call for referrals to community agencies, information on the criminal justice system and information to registered clients about the status and scheduled release date of provincially incarcerated offenders. |
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Information & referrals on seniors’ law issues incl. nursing homes, health care, elder abuse, etc. | Advocacy Centre for the Elderly (ACE) (416) 598-2656 http://www.acelaw.ca |
Employment Insurance
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Employment Insurance | Assistance with Appeals of EI decisions. Information and application forms | Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Employment Insurance-Service Canada http://www.servicecanada.gc.ca/eng/sc/ei/index.shtml |
Employment Standards
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Employment Standards | Assistance with ESA Claims and Appeals Information and claim forms | Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Ontario Ministry of Labour http://www.labour.gov.on.ca/english/es/ |
Environmental Law
Type of Problem | Type of help | Resource & Contact Info |
---|---|---|
Environmental Law | Information, referrals and legal assistance in select cases | Canadian Environmental Law Association (CELA) (416) 960-2284 http://www.cela.ca/ |
Epilepsy Services
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Epilepsy Services | Providing educational and support services about epilepsy and seizures. Services offered to Northumberland County | Epilepsy Peterborough and Area (705) 876-0311 or 1-800-463-1119 http://www.epilepsyontario.org |
Estates - Administration
Type of Problem | Type of Help | Resource & Contact Info |
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Estates – administration Also see Wills for making or contesting a will Also see “Wills” for making or contesting a will | Administering an estate after someone dies if they have a will What to do if the deceased did not have a will | Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Ministry of the Attorney General (FAQ on their website about estates) http://www.attorneygeneral.jus.gov.on.ca/english/estates/estates-FAQ.asp Office of the Public Guardian and Trustee (for persons without a will or heirs are minors) 1-800-366-0335 http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/estateadmin.asp Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 www.ontario.ca/justiceontario (see Wills and Estates section) |
Family Law - Grandparents raising grandchildren
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Family Law – Grandparents raising grandchildren | Legal FAQ’s page and other resources Information and Referral Co-ordinator (IRC) is available most days to provide information on matters of Family Law | Cangrands National Kinship Support 613-474-0035 http://www.cangrands.com/ Family Law Information Centre (FLIC), Cobourg Courthouse, 860 William Street, Cobourg (905) 372-3751 Ext. 128 http://www.familycourtmediation.com/ Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ |
Family Law - Separation, Divorce
Type of Problem | Type of Help | Resource & Contact info |
---|---|---|
Family Law - Separation, Divorce | Information and referrals Mediation | Family Law Information Centre (FLIC), Cobourg (Courthouse, 860 William Street, Cobourg 905) 372-3751 Ext. 128 http://www.familycourtmediation.com/ Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ |
Pamphlets and other printed information on: o Child support o Custody & access o Family law resources in Ontario o Getting divorced o Common-law relationships | CLEO Pamphlets (available online) http://www.cleo.on.ca/english/pub/onpub/subject/family.htm Ministry of Attorney General Family Justice Matters page on their website provides information (online publications) and links to court rules, procedures, forms, etc. http://www.attorneygeneral.jus.gov.on.ca/english/family/ Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario CLEONet Website – Family Law Page http://www.cleonet.ca/topics/13 Family Law Education for Women (FLEW) Online legal information in 11 languages. http://onefamilylaw.ca/ |
Family Responsibility Office (FRO)
Type of Problem | Type of Help | Resource & Contact Info |
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Family Responsibility Office (FRO) | Information about the program | Family Responsibility Office 24 hour automated information line: 1-800-267-7263 Customer Service Unit: 1-888-815-2757 Enforcement Call Centre: 1-800-267-4330 TTY:1-866-545-0083 http://www.mcss.gov.on.ca/en/mcss/programs/familyResponsibility/ |
Problems with or complaints about the FRO program | MPP, Northumberland-Quinte West (905) 372-4000; 613-392-3038 http://www.lourinaldi.onmpp.ca/ Ontario Ombudsman 1-800-263-1830 http://www.ombudsman.on.ca/ |
Federal Services, Laws, Programs and agencies
Type of Problem | Type of Help | Resource & Contact Info |
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Federal Services, Laws, Programs and agencies | Information and referrals Non-legal assistance with the following: o Canada Pension Plan (CPP) o Employment Insurance (EI) o Old Age Security (OAS) o Guaranteed Income Supplement (GIS) o National Child Benefit o Passport applications | MP, Northumberland/Quinte West (905) 372-8757; 613-392-3382 http://www.ricknorlock.ca/ Canada Benefits http://www.canadabenefits.gc.ca - Click “Benefits Finder” to see what government benefits you may be eligible for View the Legislation online at: Federal Laws website (statutes and regulations) http://www.laws-lois.justice.gc.ca/ |
Foreclosure
Type of Problem | Type of Help | Resource & Contact Info |
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Foreclosure | When a mortgagee defaults on their mortgage and home is taken over by the lender | Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ Power of Sale Tip Sheet (created by Community Legal Clinic – Simcoe, Haliburton, Kawartha Lakes) http://www.communitylegalclinic.ca/content.aspx?pID=298 Mortgages Act http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90m40_e.htm |
Government Services (provincial)
Type of Problem | Type of Help | Resource & Contact Info |
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Government Services (provincial) | Answers questions about government services, access to online services File landlord and tenant applications Free government publications, such as power of attorney kits, application forms, etc. | ServiceOntario Centre (Northumberland) Unit 105, 1005 Elgin Street West. Cobourg 1-800-267-8097, TTY: 1-800-268-7095 https://www.services.gov.on.ca/services/allLocations.do?action=details&id=12101 Click this link to find location in your area: https://www.services.gov.on.ca/services/start.do?action=locations&locale=EN |
Health Cards (OHIP)
Type of Problem | Type of Help | Resource & Contact Info |
---|---|---|
Health Cards (OHIP) | General questions To apply | Ontario Health Insurance Plan – Ministry of Health 1-888-376-5197 (local number) Ministry INFOLine 1-800-664-8988, TTY 1-800-387-5559 http://www.health.gov.on.ca/en/public/programs/ohip ServiceOntario Centre (Northumberland) Unit 105, 1005 Elgin Street West. Cobourg 1-800-267-8097, TTY: 1-800-268-7095 https://www.services.gov.on.ca/services/allLocations.do?action=details&id=12101 |
To appeal a decision by OHIP | OHIP Eligibility Review Committee Ministry of Health and Long-Term Care 2nd Floor, 49 Place d’Armes, Kingston, ON K7L 5J3 Fax: (613) 548-6557 http://www.health.gov.on.ca/en/public/publications/ohip/review.aspx Write a letter (within 15 days of receiving OHIP’s decision) to the OHIP Eligibility Review Committee. Include a copy of the decision and why you believe it was wrong. Health Services Appeal and Review Board 151 Bloor Street West, 9th Floor, Toronto, ON M5S 2T5 1-866-282-2179; TTY: 1-877-301-0889 http://www.hsarb.on.ca/ (Email: hsarb@ontario.ca) If not satisfied with their decision, write the Health Services Appeal & Review Board. |
Health Care - Finding Low Cost Dental Care
Type of Problem | Type of Help | Resource & Contact Info |
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Health Care – Finding Low Cost Dental Care | PHCHC has a dental suite for low-income residents low cost dental services provided to anyone, regardless of where you live (i.e. you don’t have to be a Kingston resident to get service) Because this is a supervised student learning clinic, the average appointment time is 4 hours. ODSP & OW may pay transportation costs | Port Hope Community Health Centre 99 Toronto Road, Port Hope, ON L1A 3S4 (905) 885-2626 http://porthopechc.ca Trillium College Dental Hygiene Clinic 613-531-5138 (talk to Kelly) or email Paola at mendezpao@hotmail.com They are in Frontenac Mall, 1300 Bath Road, Kingston (directly across from Chit Chat Café in the mall) Kelly will take your telephone number and have a student call back with an appointment time. Prices: Adults $25; Seniors (65+) and Youth (14-17) $10 Children (5-13) are free (no children under 5) Prices are for cleaning/scaling/polishing/x-rays/pit and fissure sealant. Bleaching is $75. Clinic is supervised by qualified RDH’s and DDS. |
Health Care - Finding a Family Doctor
Type of Problem | Type of Help | Resource & Contact Info |
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Health Care – Finding a Family Doctor | Where to go if you don’t have a family doctor Health Care Connect refers people without a regular family health care provider to physicians and nurse practitioners who are accepting new patients in their community. | Health Care Connect 1-800-445-1822 http://www.ontario.ca/healthcareconnect Port Hope Community Health Centre 905-885-2626 99 Toronto Road Port Hope L1A 2S4 |
Health Care - Finding Transportation to medical appointments
Type of Problem | Type of Help | Resource & Contact Info |
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Health Care – Finding Transportation to medical appointments | Transportation for elderly and disabled patients to doctor appointments | See the Seniors Issues section (for transportation available for both the elderly or those who are disabled). Northumberland Transportation Initiative http://www.commcare.ca/node/9 |
Health Care - Long term Care Homes
Type of Problem | Type of Help | Resource & Contact Info |
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Health Care – Long Term Care Homes | Complaints about Long Term Care Homes (Nursing Homes) The Long Term Care Action Line can also be used for complaints about Community Care Access Centres The HSARB deals with decisions of agencies under the Long Term Care Act respecting eligibility for service; decisions of the Director with respect to licensing under the Nursing Homes Act, and decisions of the Ontario Health Insurance Plan (OHIP) respecting eligibility and payment | Ministry of Health and Long Term Care 1-866-876-7658 (Long Term Care Action Line–Access Centres) 1-866-434-0144 (Action Line – for Long Term Care Homes) TTY: 1-800-387-5559 http://www.health.gov.on.ca/en/public/contact/ccac/ltc_actionline.aspx Advocacy Centre for the Elderly (ACE) (416) 598-2656 http://www.acelaw.ca ARCH Disability Law Centre 1-866-482-2724 or TTY: 1-866-482-2728 http://www.archdisabilitylaw.ca/ MPP, Northumberland-Quinte West (905) 372-4000+1 800-263-3980 http://www.lourinaldi.onmpp.ca/Home Health Services Appeal and Review Board (HSARB) 1-866-282-2179, TTY: 1-877-301-0889 http://www.hsarb.on.ca |
Pamphlets on rights regarding home care received through a Community Care Access Centre | CLEO (Community Legal Education Ontario) Health and Disability page of their website has pamphlets on: Home Care Bill of Rights Home Care Complaints and Appeals http://www.cleo.on.ca/english/pub/onpub/subject/health.htm |
Health Care - Retirement Homes
Type of Problem | Type of Help | Resource & Contact Info |
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Health Care – Retirement Homes | Complaints about Retirement Homes | Ontario Retirement Communities Association 1-888-263-5556 (complaint response and information service) http://www.orcaretirement.com/ |
Hepatitis C Claims
Type of Problem | Type of Help | Resource & Contact info |
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Hepatitis C Claims | Hep C info, assistance with financial compensation claims and class action settlement | Ontario Hepatitis C Assistance Plan (Ministry of Health) 1-877-222-4977 (TTY: 1-800-387-5559) (Application forms) http://www.health.gov.on.ca/en/public/programs/hepatitis/ohcap_faq.aspx Each person infected with hepatitis C through the blood system can now expect assistance of $25,000. This is based on Ontario's estimated share for the 1986-1990 Settlement Agreement. Hepatitis C Jan 1/86 – Jul 1/90 Class Actions Settlement 1-877-434-0944 (Info on class action settlement) http://www.hepc8690.com Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ |
Home Repair - Financial Assistance to Home Owners and Landlords
Type of Problem | Type of Help | Resource & Contact Info |
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Home Repair – Financial Assistance for Home Owners and Landlords | Programs for financial assistance from the Canada Mortgage and Housing Corporation to homeowners who are low income, seniors or those who have a disability, as well as multi-unit properties CMHC also offers several programs to address housing needs in First Nations communities | Habitat for Humanity, Brush with Kindness 45 Ewart St., Cobourg P.O. Box # 222, Cobourg K9A 4K5 (905) 373-4663; fax (905) 373-1459 info@habitatnorthumberland.ca Ontario Disability Support Program (ODSP) Home Repairs 360 George St. North, 2nd Floor Peterborough K97 7E7 (705) 742-9292; 1-800-663-8560 toll free; 1-705-742-8048 (fax) Canada Mortgage and Housing Corporation (CMHC) 1-800-668-2642 http://www.cmhc-schl.gc.ca/en/co/prfinas/ (Page listing all programs available through CMHC) |
Incorporation - businesses
Type of Problem | Type of Help | Resource & Contact Info |
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Incorporation (businesses) | General Information for businesses on incorporation, Director’s liability, etc. | Ministry of Government Services (MGS) 1-800-268-1142 http://www.mgs.gov.on.ca/en/Home/index.htm Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ |
Incorporation - for Non-Profits
Type of Problem | Type of Help | Resource & Contact Info |
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Incorporation (for Non-Profits) | The Volunteer Lawyers Service (VLS) offers free legal support to eligible charitable and non-profit organizations in Ontario. VLS can help with incorporation, charitable registration, board governance, contracts & trademark registrations. | Volunteer Lawyer Service, Law Society of Upper Canada 1-855-255-7256 http://www.volunteerlawyers.org/ Ministry of Government Services (MGS) 1-800-268-1142 http://www.mgs.gov.on.ca/en/Home/index.htm Not-For-Profit Incorporator’s Handbook (from the Ministry of the Attorney General website) http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/nfpinc/ |
Income Tax
Type of Problem | Type of Help | Resource & Contact Info |
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Income Tax (see below for more help, including free software programs and legal advice) | Free help for disabled or low income persons to prepare their income tax forms (during tax season) | The Help Centre 301-1005 Elgin St. West Cobourg K9A 5J4 (905) 372-2646; 1-888-698-3382 toll free Community Volunteer Income Tax Program (Sponsored by Canada Revenue Agency Feb-Apr) 1-800-959-8281 http://www.cra-arc.gc.ca/tx/ndvdls/vlntr/nd-eng.html |
Income Tax - Software
Type of Problem | Type of Help | Resource & Contact Info |
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Income Tax (Software) | Free software to prepare income tax forms | Free Online Tax Preparation: StudioTax.ca – free downloadable software for personal income tax preparation, regardless of income http://www.studiotax.ca/ UFile.ca - total family income must be $25,000 or less http://www.ufile.ca/WhyUFile/SaveYourMoney.asp#2 webtax4u.ca - total family income $25,000 or less www.webtax4u.ca/ Inuit (Quick Tax Web) – total family income $20,000 or less http://quicktaxweb.intuit.ca/content/etc/freedom.php?b=intuit |
If you disagree with your assessment | Revenue Canada 1-800-959-8281 http://www.cra-arc.gc.ca/gncy/cmplntsdspts/menu-eng.html |
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General Income Tax Information | Revenue Canada 1-800-924-0622 http://www.cra-arc.gc.ca/menu-e.html |
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Help dealing with Revenue Canada | MP, Northumberland/Quinte West (613) 392-3382; (905) 372-8757; 1-800-461-6741 http://www.ricknorlock.ca/ |
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Legal advice | Lawyer Referral Service 1-855-947-5255 https://www.lsuc.on.ca/lsrs/ |
Insurance Law
Type of Problem | Type of Help | Resource & Contact Info |
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Insurance Law | Information Complaint investigation You must first complain to your insurance company (contact the company’s Consumer Complaint Officer – if you don’t have the number call the FSCO) If you cannot resolve the complaint with the company, write to the appropriate Ombuds Service (both have online complaint forms) | Financial Services Commission of Ontario (FSCO) (416) 250-7250 or 1-800-668-0128 http://www.fsco.gov.on.ca/ How to resolve an insurance complaint http://www.fsco.gov.on.ca/english/insurance/resolvecomplaint-insurance.asp They will explain how to make a complaint. They may not inquire into a complaint that has not been submitted to the insurance company and has not gone through the insurer’s complaint process; or is being or has been dealt with by a court or an alternative dispute resolution process. OmbudService for Life and Health Insurance (for life, disability, employee health & travel insurance & insurance investment products such as annuities & segregated funds) 1-888-295-8112 http://www.olhi.ca/ General Insurance OmbudService (GIO) (for car, home & business insurance complaints again GIO member insurance companies – their site lists members) 1-877-225-0446 http://www.giocanada.org/ |
Legal advice | Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/ |
Junk Mail
Type of Problem | Type of Help | Resource & Contact Info |
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Junk Mail | How to stop receiving junk mail | Red Dot Campaign http://www.reddotcampaign.ca/ email: info@reddotcampaign.ca Canada Post 1-866-607-6301 http://www.canadapost.ca/cpo/mc/personal/support/helpcentre/receiving/ choice_opt_in.jsf The Red Dot website has instructions on posting a No Junk Mail sign and a draft letter to give to your carrier. If this still doesn’t work, contact your local Canada Post office or call the toll free line above. Note that if you advise Canada Post that you do not want to get unaddressed admail, you will not receive municipal service notices either (changes in garbage pick up, town hall meetings, etc.) |
Landlords - problems with tenants
Type of Problem | Type of Help | Resource & Contact Info |
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Landlords – problems with tenants | Information and referrals | Community Legal Education Ontario (CLEO) (online pamphlets) (416) 408-4420 http://www.cleo.on.ca/english/pub/onpub/subject/landlord.htm Landlord and Tenant Board (LTB) 1-888-332-3234 (facts sheets available online) http://www.ltb.gov.on.ca View Residential Tenancies Act (RTA) online at: http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_06r17_e.htm Government Book Store (Publications Ontario) 1-800-668-9938 (TTY: 1-800-268-7095) (Order copy of RTA) http://www.e-laws.gov.on.ca/index.html (Click on “Order”) OR http://www.publications.serviceontario.ca/ecom/ (Order online) |
Legal advice (LSHC, LRS) | Landlord Self Help Centre (LSHC) (416) 504-5190 or 1-800-730-3218 http://www.landlordselfhelp.com Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/ |
Lawsuits
Type of Problem | Type of Help | Resource & Contact Info |
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Lawsuits | Legal information | Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario (see Lawsuits & disputes section) Law Help Ontario No phone calls - Walk in Clinics Only (in Toronto): 393 University Avenue, Ground Flr (Superior Court matters) 47 Sheppard Avenue East (Small Claims matters, Tues/Thur) http://www.lawhelpontario.org/civil/ |
Legal advice | Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/ |
Mental Health - Contesting a Capacity Assessment
Type of Problem | Type of Help | Resource & Contact Info |
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Mental Health – Contesting a Capacity Assessment | Fighting an assessment of incapacity The Consent and Capacity Board has a number of information sheets online Legal Aid Ontario has a duty to arrange legal representation for persons alleged to be incapable in proceedings under the Health Care Consent Act, 1996 before the Consent and Capacity Board where so ordered by the Board. See Mental Health – Psychiatric Patients in Hospitals if you are a hospital patient and need a patient advocate. | Ministry of Health Info-Line 1-800-461-2036 Consent and Capacity Board 1-866-777-7391 or TTY: 1-877-301-0889 http://www.ccboard.on.ca http://www.ccboard.on.ca/scripts/english/publications/infosheets.asp A person who has been assessed as incapable has the right to have the assessment independently reviewed by the Consent and Capacity Board, a tribunal operated by the Ministry of Health. For more information about contesting an assessment visit the Ministry of the Attorney General’s website at: http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/incapacity/capacity_assessment.asp#contesting Advocacy Centre for the Elderly (ACE) (416) 598-2656 http://www.acelaw.ca Legal Aid Ontario 1-800-668-8258 http://www.legalaid.on.ca |
Mental Health - Declaring Someone Incapable
Type of Problem | Type of Help | Resource & Contact Info |
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Mental Health – Declaring Someone Incapable | If you know of an adult who appears to be mentally incapable and at serious risk, contact the Office of the Public Guardian and Trustee (OPGT). | Office of the Public Guardian and Trustee (OPGT) 1-800-366-0335 http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/contact.asp If it appears that a person is mentally incapable and at serious risk of harm, the OPGT will conduct an investigation if no alternative solution can be found. It is important to note that this is not an immediate, emergency crisis response service. If you are in a crisis or can't wait for an appointment, go to the emergency department of a nearby hospital. The OPGT has no authority to make decisions for the person during an investigation or while the matter is before the courts. |
Mental Health - psychiatric patients in hospitals
Type of Problem | Type of Help | Resource & Contact Info |
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Mental Health – psychiatric patients in hospitals | Psychiatric Patient Advocate Office (PPAO) protects the civil and legal rights of inpatients in the Ontario provincial psychiatric hospitals. (Their website provides a series of “infoguides” on a variety of topics, including accessing clinical records, Ontario review board appeals, involuntary patients, restraints, self-advocacy and more) | Psychiatric Patient Advocate Office (PPAO) - Field Office (613) 548-5575 (Kingston) http://www.ppao.gov.on.ca/ Psychiatric Patient Advocate Office (PPAO) - Head Office 1-800-578-2343 (Toronto) http://www.ppao.gov.on.ca/ http://www.ppao.gov.on.ca/inf-ove.html - Info Guides If patient wants a review hearing, the advocate will complete and fax an application form to Legal Aid. Legal Aid (Belleville) will issue a certificate and call a local lawyer to see the client and attend at a review hearing. Legal Aid Ontario 1-800-668-8258 http://www.legalaid.on.ca |
Pamphlets on Patients’ Rights | CLEO (Community Legal Education Ontario) http://www.cleo.on.ca/english/pub/onpub/subject/health.htm The Health and Disability page of their website has pamphlet on: Patient Rights: Form 1 - Are you in hospital for a psychiatric assessment? |
Ontario Human Rights Code
Type of Problem | Type of Help | Resource & Contact Info |
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Ontario Human Rights Code | Advice and assistance | Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Human Rights Legal Support Centre 180 Dundas Street West, 8th Floor, Toronto, M7A 0A1 Toll Free: 1-866-625-5179 TTY Toll Free: 1-866 612-8627 1-866-625-5180 |
Ontario Works
Type of Problem | Type of Help | Resource & Contact Info |
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Ontario Works | Advice and assistance Information and applications | Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905) 373-4464 or 1-800-850-7882 http://www.thehelpcentre.ca Northumberland County Community & Social Services 555 Courthouse Road, Cobourg, ON K9A 5J6 Tel: 905-372-3329 Toll Free: 1-800-354-7050 Fax: 905-372-1746 http://www.northumberlandcounty.ca/en/departments_communitysocialservices/css_index.asp |
Passports
Type of Problem | Type of Help | Resource & Contact Info |
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Passports | Complaints must first be directed to Passport Canada. If they cannot be solved, then the Ombudsman’s office hears the complaint and offers mediation | Passport Canada 1-800-567-6868 or TTY: 1-800-255-7655 http://www.pptc.gc.ca/ Passport Canada Ombudsman 819-934-1971 http://www.pptc.gc.ca/service/contact/plainte-complaint.aspx?lang=eng |
Power of Attorney
Type of Problem | Type of Help | Resource & Contact Info |
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Power of Attorney | Where to obtain power of attorney kits, some general information (see below for legal advice and pamphlets) | Public Guardian and Trustee, Ministry of the Attorney General (PGT) 1-800-366-0335 http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/poa.asp Online forms/kits to download: http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/poakit.asp MPP, Northumberland-Quinte West (613) 392-3038; (905) 372-4000+ 1-800-263-3980 http://www.lourinaldi.onmpp.ca/ Power of Attorney Kits also available at ServiceOntario: Cobourg: 105-1005 Elgin St. West, Fleming Building Cobourg, ON K9A 5J4 1-800-267-8097 Hours: Mon.-Fri. 8:30-5:00, closed on public holidays |
Legal advice on giving someone power of attorney | Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/ |
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General Information on Power of Attorney | Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario (see Wills and Estates section) CLEO (Community Legal Education Ontario) http://www.cleo.on.ca/english/pub/onpub/subject/health.htm Health and Disability page of their website has pamphlets on: Continuing Power of Attorney for Property Power of Attorney for Personal Care |
Privacy - complaints, access to files
Type of Problem | Type of Help | Resource & Contact Info |
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Privacy – complaints, access to files | See “Access to Information” |
Provincial Services, Laws, Programs and agencies
Type of Problem | Type of Help | Resource & Contact Info |
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Provincial Services, Laws, Programs and agencies | Information and referrals Non-legal help with: Ontario Works/Disability Trillium Drug program Health care cards Family Responsibility Office OSAP Birth, death, marriage certificates | MPP, Northumberland-Quinte West (905) 372-4000+ 1-800-263-3980 http://www.lourinaldi.onmpp.ca/ |
Complaints about provincial government services or orgs | Ombudsman Ontario 1-800-263-1830 http://www.ombudsman.on.ca |
Provincial Offences - (Highway Traffic Act, Traffic Offences, etc.)
Type of Problem | Type of Help | Resource & Contact Info |
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Provincial Offences – (Highway Traffic Act, Traffic Offences, etc.) | Legal information | Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario (see Tickets and Fines section) |
Legal advice | Lawyer Referral Service 1-855-947-5255 http://www.lsuc.on.ca/lsrs/ |
Seniors Issues
Type of Problem | Type of Help | Resource & Contact Info |
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Seniors Issues | Information & referrals on seniors’ law issues incl. nursing homes, health care, elder abuse, etc. | Advocacy Centre for the Elderly (ACE) (416) 598-2656 http://www.acelaw.ca |
Assistance, home care, etc. (Community Care offers transportation to appts. for a small fee – for both the elderly or those who are disabled) For complaints regarding home care see Health Care – Long Term Care Homes | Community Care Northumberland http://www.commcare.ca/ Cobourg: 203-1005 Elgin St. West, Fleming Building, K9A 5J4 (905) 372-7356; fax (905) 372-3898 Colborne: 11 King St. East K0K 1S0; mailing: P.O. Box 33 (905) 355-2989; fax (905) 355-1805 Hastings: Hastings Civic Centre, Albert and Bridge Sts. K0L 1Y0; mailing: P.O. Box # 549 (705) 696-3891; fax (705) 696-3891 Port Hope: 201-99 Toronto Road L1A 3S4 (905) 885-9860; fax (905) 885-1818 Trent Hills (Campbellford): 15-174 Oliver Road K0L 1L0 (705) 653-1411; fax (705) 653-1471 |
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Transportation in Cramahe/Haldimand/Cobourg | Northumberland Transportation Initiative http://www.commcare.ca/node/9 Rural transportation service to/from Cramahe Township and Haldimand Ward to Cobourg and back. Pre-registration is required, can be used for appointments and recreational purposes as well as school and work. Required to pre-book at least 24 hours in advance. Hours: Mon.-Thurs- morning, mid-day and late afternoon Office; Mon-Fri. 8:30-4:00 Registration form (for pre-registering) available through Community Care offices as well as Early Years Centres, The Help Centre, HKPR District Health Unit, Township of Cramahe Municipal Office and Colborne Library, Northumberland Community and Social Services, Port Hope Community Health Centre, Grafton Town Hall, Grafton Post Office and Library Wheelchair and scooter accessible. Mailing address: c/o Community Care Northumberland (905) 355-1444; 1-866-768-7778 toll free Fax (905) 355-1989 |
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Pamphlets | CLEO (Community Legal Education Ontario) Pamphlets on Elder Abuse, Bill of Rights for Long Term Care http://www.cleo.on.ca/english/pub/onpub/subject/seniors.htm |
Social Insurance Number (SIN)
Type of Problem | Type of Help | Resource & Contact Info |
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Social Insurance Number (SIN) | How to obtain a SIN or replacement SIN card | Service Canada Centre Cobourg : 103-1005 Elgin St. West K9A 5J4 OR ESDC website http://www.esdc.gc.ca/eng/home.shtml |
For problems with your SIN card, see your MP | MP, Northumberland/Quinte West Cobourg: 2-277 Division St. K9A 3R2 (613) 992-8585; 1-800-461-6742 http://www.ricknorlockmp.com/contact/ |
Student Loans
Type of Problem | Type of Help | Resource & Contact Info |
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Student Loans | Info about maintaining or repaying a student loan or to apply for the Permanent Disability Benefit or Tax Relief | National Student Loans Service Centre 1-888-815-4556 http://www.canlearn.ca/eng/index.shtml (If you have a Canada Student Loan negotiated on or after August 1, 2000, an Ontario Student Loan negotiated on or after August 1, 2001 or a Canada-Ontario Integrated Student Loan negotiated after November 17, 2001) For Canada Student Loan negotiated before August 1, 2000 or Ontario Student Loan negotiated before August 1, 2001 contact the lender holding your loan. |
Other help with student loans (You cannot avoid repaying your Canada Student Loan, Ontario Student Loan and/or Canada-Ontario Integrated Student Loan through bankruptcy for a period of 10 years following completion of your studies.) | MP, Northumberland/Quinte West (613) 992-8585;1-800-461-6742 http://www.ricknorlockmp.com/contact/ |
Tenants - Issues with Landlord
Type of Problem | Type of Help | Resource & Contact Info |
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Tenants-Issues with Landlord | Free legal advice, services and representation to people who have landlord/tenant issues. | Northumberland Community Legal Centre 301-1005 Elgin Street West, Cobourg K9A 5J4 (905)373-4464 http://www.thehelpcentre.ca Landlord Tenant Board 1-888-332-3234 http://www.ltb.gov.on.ca/en/index.html |
Transportation
Type of Problem | Type of Help | Resource & Contact Info |
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Transportation | Low cost travel within County | Northumberland Transportation Initiative http://www.commcare.ca/node/9 Rural transportation service to/from Cramahe Township and Haldimand Ward to Cobourg and back. Pre-registration is required, can be used for appointments and recreational purposes as well as school and work. Required to pre-book at least 24 hours in advance. Hours: Mon.-Thurs- morning, mid-day and late afternoon Office; Mon-Fri. 8:30-4:00 Registration form (for pre-registering) available through Community Care offices as well as Early Years Centres, The Help Centre, HKPR District Health Unit, Township of Cramahe Municipal Office and Colborne Library, Northumberland Community and Social Services, Port Hope Community Health Centre, Grafton Town Hall, Grafton Post Office and Library Wheelchair and scooter accessible. Mailing address: c/o Community Care Northumberland (905) 355-1444; 1-866-768-7778 toll free Fax (905) 355-1989 |
Travel
Type of Problem | Type of Help | Resource & Contact Info |
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Travel | Children and Travel, especially where parents are separated and custody is at issue Country Information Travel reports and warnings | Government of Canada – sample consent letter for travel with children out of Canada can be found at: http://www.voyage.gc.ca |
Veteran's Affairs
Type of Problem | Type of Help | Resource & Contact Info |
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Veteran’s Affairs | Info on programs for veterans | Veteran Affairs Canada - Veteran's Services 1-866-522-2122 http://www.vac-acc.gc.ca/clients/sub.cfm?source=services |
Where to appeal decisions of the Minister of Veterans Affairs | Veteran's Review and Appeal Board 1-800-450-8006 or Email: VRAB_TACRA@vac-acc.gc.ca http://www.vrab-tacra.gc.ca/ |
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Free legal advice, services and representation to people who want to appeal a decision or assessment that has been awarded | Bureau of the Pensions Advocates 1-877-228-2250 http://www.vac-acc.gc.ca/clients/sub.cfm?source=department/organization/bpa1 |
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Upholds the Veterans Bill of Rights; receives and reviews complaints stemming from programs and services provided or administered by Veterans Affairs or pertaining to the Bill of Rights. | Veteran’s Ombudsman 1-877-330-4343 http://www.ombudsman-veterans.gc.ca/ Independent officer who reports directly to the Minister of Veterans Affairs. Note: The ombudsman will not review decisions made by the Veterans Review and Appeal Board or decisions made by Veterans Affairs that can be appealed to the Board. The ombudsman will also not review court decisions and legal advice provided by the Bureau of Pension Advocates. |
Wills and Estates
Type of Problem | Type of Help | Resource & Contact info |
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Wills and Estates | Legal information | Justice Ontario (Ministry of the Attorney General) 1-866-252-0104 http://www.ontario.ca/justiceontario (see Wills and Estates section) |
Legal advice: pro bono service for low income residents of Northumberland | Northumberland Community Legal Centre: 301-1005 Elgin St. West, Cobourg K9A 5J4 (905) 373-4464; 1-800-850-7882; fax (905) 373-4467 Lawyer Referral Service 1-800-268-8326 (Free 30 minute consultation) http://www.lsuc.on.ca/public/a/faqs---lawyer-referral-service/ Justice Net 1-866-919-3219 http://www.justicenet.ca Justice Net is a not-for-profit service. Lawyers offer services at reduced fees for those who don’t qualify for Legal Aid. Net family income must be under $59,000. |